BVIP Limousine Service Ltd

We rented the escalade limo for a birthday party, the driver was very nice but he didn’t know how to use the music, lights or AC, & I was told if I paid him extra he would drop the desserts for our after party off while we were at dinner. I gave him $ 50 to take them ½ mile & when he picked us back up he said I figured there’s enough of you to take them in (it was only 24 cupcakes!) the limo was nice but the service was disappointing!

Went to a wedding where this limo service was used. Horrible service. Shuttle left once and never came back. We were all stranded at the reception. Then when the company was contacted about the situation they threatened to get their attorneys involved. This company is a joke!

We used BVIP Limo for a movement in Cleveland on July 24 – 26, 2015 we used two buses both days, the service was superb!, Fantastic, the drivers were early and never once rude even though we ran those buses the entire 12 hours each day without a break. The office staff, both Vicky and Katie were very nice as our group was all over the place, nothing solid, the drivers went along with it, and quite frankly, I would have said, «Wait a darn minute» But, that did not happen just, great service from start to finish, and we are a bus company in California so we know good service vs. bad service. Superb Service!

The best limo that ive ever been in. It was clean, accomodating, friendly service, and state of the art sound and light systems.

great follow up when i needed a limo for prom and was a bit late looking. very courteous driver, here early. would recommend this firm.

Signed up with BVIP for a charity event in Akron. We had multiple stops for our passengers and timing was crucial. The driver was very punctual, courteous, and professional (ask if Willie is available!). Limo was clean and well appointed. Office staff handled everything well and we will be using BVIP again in the future for sure. Totally seamless and worry free experience. Don’t hesitate.

I booked BVIP for my 22^nd birthday! We had the 26 passenger party bus and it was perfect. The lights and music worked perfectly, the bus was 15 mins early to my house, and was spotless! We had a blast and our driver was amazing. He helped us load our cooler onto the bus and made sure to ask us multiple times if we needed anything to call him. My group of friends and family said it was one, if not the best bus we have been on. I would recommend BVIP Limousine Service to everyone! Thank you again!!!

Awful customer service. The limo driver wouldn’t listen to our directions — got lost. When you only have a little over 2 hours for pics between church and reception … and you lose a half hour because your limo driver is an idiot — it makes for an absolutely awful experience. I think he honestly did it on purpose because we told him exactly where to go and he would drive right past the streets/​exits. So my bridal party had to take turns babying him into right directions. Ridiculous. The bus did NOT have cup holders. You can’t eat on the bus bc of a «choking hazard» but no worries — bring unlimited amounts of liquor to get absolutely sh*t faced.
There was a TOTAL lack of communication with the company. Unanswered emails and voicemails for days at a time. Total panic. Save the $$ and go to any other company! I regret the $ 150 I saved BIG time.

This was the WORST service I have ever used. About 25 of our friends rented a party bus to go to a concert. The whole situation was a disaster! Someone stood up to switch seats and the driver shut the music off and break-​checked everyone. Then on the way home the driver took us a completely off way to add on to the time we were paying for. We even brought up a GPS on our phone to check! Then he break checked us for being to loud over and over to the point that one of the girls busted her lip open. Finally someone went up to the driver to ask why it was taking us over 2 hours to get back when it was only a 25 minute ride and he kicked him off the bus. We then all preceded to get off the bus, call the police and file a report. When we called to talked to the manager it took him over 3 weeks to finally answer after 3 of us called many many times. we didn’t get anything off of our bill nothing. This was awful do not use this service.