York Kia of Medford

I purchased a car from York Kia of Medford with a service plan. I have used them 5 times and every time there has been an excuse for why an oil change takes hours. Even with appointments! The salesman was good but I would never recommend buying a car here or getting a car serviced here. Had I known how poor the service department was I would have made my purchase else where or bought a different brand of car.

I’ve never had the chance to write a review for these guys, but I’m doing it now because they deserve it.
In April of 2014, I walked into York Kia to take a peak at the 2015 Sorentos. I was greeted by the sales manager, Mike Milford. He was very personable and had extensive knowledge of the vehicle. He was able to answer all of my questions and even told me that they have the specific vehicle I want in stock. I had to go to work, so he told me he’d set me up with a salesman when I came back the next day.
The next day comes, and I come in with my mother. Mike is there to greet us, and brought us over to Billy, who was going to be our sales consultant. Billy was friendly and funny right away, and that was awesome. He handed me the keys to the specific car I wanted and let me go on a test drive. Unfortunately, we determined that it would be best for the vehicle to be in my father’s name, which would mean I would have to come back again the next day. Billy was totally understanding and off we went.
The next day, we talked business. They gave me a very fair price for my trade, as well as great numbers for the Sorento. Billy made the process quick and easy. He planned everything around my availability that day, which did include me leaving for a few hours. When all was said and done, I could not believe that there was such a good sales consultant out there! We were very satisfied.
September 2014
We were so happy with billy and his team at york kia, that we decided we would like to add a second kia to our household. We wanted a black optima, low miles, low price. Billy found just that. The vehicle was perfect. Once again, another perfect experience from billy and his team!
I highly recommend going to kia if you’re looking for a new car :) ask for Billy!

Based upon the recent experience, the condescending answer to the review is an incorrect story. I would be careful to BELIEVE the quotes Andy writes in the chat. Sometimes in person, the salespeople at Medford Kia switch it up. An example is my previous visit to Medford Kia. Billy, Salesperson stuck two different prices in my face. I believe Billy was coming on too strong the THIRD time I came by in person. Billy didn’t do anything to induce the sale. The inventory is poor. Billy has one car with this and one car with that… hard sell blah blah. Medford Kia is located in the shady end of town. I discover some elements of the many negative reviews concerning Medford Kia are true.
Not sure whom this Jeremy Martin is that responds uselessly to any negative review and how this Jeremy Martin knows other individual reviews I have written and other allegations about customers.
I realize that it was the salesperson at closing, that commented back sassily upon disagreeing that his salesperson, billy is bullying me to pay a non refundable deposit. Not sure the illegality concerning giving the customer time to decide. I wouldn’t recommend this dealer and the inappropriate behavior should be reported to Kia. And the barracuda grin billy gave on waving bye.

actually my nephew wrote this review
putting this in Unilocal-​however will be under my name
(781)395−6800
REVIEW FOR KIA OF MEDFORD:
«I finally convinced my aunt to get a new car for herself after over 20 years of getting used cars. She took it upon herself to do a large amount of research before going out and buying a car and our first stop was Kia and it was beyond what we could expect in quality and customer service. we have been prepared for pushy salespeople and not the deal we wanted but we’re more than impressed with the quality and comfort of service at Kia of Medford.
As soon as we enter the door we were approached by Mile Milford, the Sales floor Manager, and then asked what we could be helped with rather than be directed around and sold to. Mike took it upon himself to really understand what we were looking for and whether or not he could provide us the deals my aunt had researched online. It was very clear from the very beginning that this dealership’s idea of sales was service oriented. This gave us a level of ease we did not expect to find any place we had considered shopping for a car. We were actually getting calls, while at Kia, from other dealerships we had contacted trying to get us to come and test drive another model car. This gave us the strong impression we had found the best place to buy a new car.
The salesman Andrew Twiraga, who went out in the Kia Soul my aunt ended up buying, was very relaxed and very easy to talk with. He casually conversed
with explaining all the features and guided us where we wanted to drive just to get comfortable with the vehicle.
If I’m ever in the market for another car I will make this one of my first stops.»
Henry Collins did the finish up and follow up of the sales in a professional manner.
Erin was excellent at not selling us anything extra at the final pick-​up.

They are really very nice until they get your money and the excellent rating they grovel for you to give them when you get the survey. At 400 miles my tire went flat at night in the rain (without any reason) and lo and behold, I had no spare because, get this, it doesn’t come with the car. They say they offered it to me and I opted out. Why would I purchase at $ 24k car and not spring for a spare? They rush you out as soon as they can after you agree to the deal. Buyer beware. Additionally, they kept telling me about this wonderful road assistance program, but when I called them, I wasn’t in the system. Thank goodness I didn’t cancel my AAA. They were all rude including the sales person, who used to be my best friend, the front desk service guy etc. The only guy who has class is Ceasar, the service manager. Otherwise, poor shabby rude treatment.

just visited this facility recently. Walked out very unsatisfied as they sent out a flyer saying they would do anything to help me get into a new or upgraded vehicle while trading in my used kia soul. mind you kia in Burlington looked past everything to give me a great deal and to give me the soul I have now, basically I owe too much on the car, the car is only worth 6500 and the dealership was not going to eat that money like they said they would, plus a couple of small dings lead up to an extremely high monthly payment. Will never go back in there again. I know some on here have had very good experiences, however mine was less than good…

Ugh this place is the worst. I hate to give a 1 star review for the entire group but one sales person really does ruin the experience.
Internet Sales– Andy Twiraga was awesome. He was prompt, nice, and really helpful. I wish I could have just bought my car directly from him and would have avoided the hell that is York Kia. 5 stars for Andy!
Harry our sales person was a whopping 0 stars. Andy had given me a price online but I was introduced (by the internet sales folks) to Harry once I went into the dealership. It was very clear he knew how we were brought it in. Long story short, Harry gave us a price that was $ 100/​month OVER Andy’s online quote. When I was shocked and showed him my phone with the emails on it he went on to say I was lying and that the emails were «mumbo jumbo» and asking me to explain the pricing. I am not sure if he thought I was a car sales person myself? The real kicker– he sent us home! Literally said we would need to leave. My husband and I still can’t get over it all. I am sure that was one of his sales techniques… a bait and switch or he tries to make you feel like you are «stealing» from the dealership. Either way– who has time for that. They did eventually sort it out but no one apologized for Harry’s accusations even though he clearly had access to the emails and could see that his colleague had written them. I asked to talk to the manager… no response. I went to Commonwealth Kia– probably one of the easiest transaction of my life.
York Kia– thanks for sorting out the issue but the fact that you try to swindle people irks me. Made me feel like the dealership was sketchy. Avoid this place if you can!

This review is for Andy Twiraga salesperson extraordinaire! I had been Quirk Kia getting the run around and feeling slimy by the treatment I got. I jumped on York Kia’s website and immediately connected with Andy, he understood my vehicle needs and sent me pricing in minutes. I was so impressed, I got drove up right away to meet him and finalize the deal. He was very professional. Many thanks! Ask for Andy!
I will Unilocal the negative of this dealership. I dealt with Jeremy Martin the general manager when the sales manager was out of the dealership. Not only did he answer the phone without an introduction but I got attitude when I tried to clarify if he was able to help me with my questions. Then it went from the ridiculous to the sublime, I angered him when I suggested that his ‘not knowing how to help me, and we don’t do it that way’ comments was not helping. Instead of conflict resolution, he said he wouldn’t sell me the car I had put money down on, then hung up the phone. He is not the warm person his Kia of Medford staff profile purports.
He would not take my calls and kept the sales staff at bay. No one could help, their hands were tied. Jeremy had me grovel and beg and then finally acquiesced at the 11^th hour causing me and my family great distress as my brother who was buying the car was flying into town to sign the paperwork.
Use Andy, buy at York Kia!
Words to the wise is sufficient in regard to Jeremy Martin. Tread lightly… very lightly.

I dropped off my truck at 8 AM and they still haven’t looked at it, it’s 4 PM. They are giving me the runaround !!

Just leased a car here. My wife and I had been shopping for a car for the past month, visiting two dealerships a Saturday of different makes. As with the typical car buying experience, we had several less than enjoyable experiences.
However as soon as we stepped into York Kia, we were treated with professionalism, respect and none of the typical car dealer games. We dealt with Henry, who was a pleasure to work with. He was able to show us the cars we wanted to see, answer any questions we had and was up front on pricing. Henry worked from the very beginning to get us all of the incentives we could qualify for. It took minimal negotiation to get get the price (in our budget) we were looking for.
I would recommend this dealership (& Henry) to anyone in the market for a Kia
A++ experience

This review is for service.
I brought my Honda in for service and they were excellent. I dealt mainly with David who not only was super nice when I brought my car in but it also, kept all of his promises, calling me routinely and making sure that I understood everything about my car service. It took a bit longer than I thought but they communicated about it at the right time.
The service was great, and when I picked up my car, it had been detailed! An excellent value and surprise.

David DiBlasi & Michael Milford provided an excellent experience throughout my entire experience at York Kia, for which I am exceptionally appreciative!
I needed someone with patience, honesty, flexibility and a strong knowledge of options that could work across several of my possible scenarios. David represented all of these perfectly. This was my first new vehicle buy, first dealership buy, and first Kia as well — so as you can imagine I had a ton of questions on each of my 4 (maybe 5) visits to see David. Not only did he answer them all patiently, he did so as many times as I circled back to the same points/​areas that I was unclear on. He consistently offered suggestions and options to troubleshoot my needs, and then ultimately worked with me to secure the financing I needed to get me into my AMAZING 2015 Sorento. I couldn’t be more content as a customer and new car owner thanks to him!
I look forward to the opportunity to refer anyone and everyone I can to David and Mike at York Kia. These gentlemen are an asset to the team, work very well together, are both super positive and approachable always, and definitely made the difference in my becoming a Kia owner as opposed to the several other brands I originally started looking into. A HUGE thank you to them both — I am SO in LOVE with my new Sorento!

Just want to echo the other five star reviews. My boyfriend and I had a great experience. It was especially stressful because I was driving around in a totaled car and we really needed it soon. We were so pleased that making a quick decision did not equate to being bullied into something. We LOVE our new car and got a very fair price for it. Adam was our sales person and he was wonderful. All around great experience.

I recently purchased my first new car ever from York. I couldn’t have been more happy about the experience, not to mention the 2014 Soul I bought.
The entire staff was very accommodating and extremely patient, listening to what I was looking for, and enthusiastically having me test drive vehicles. I decided which vehicle I wanted, but wasn’t ready to purchase on that day. There was no pressure, although they offered various options to help accommodate the purchase, including various financing options, as well as putting a down payment and having the vehicle in layaway.
When I returned, everyone remembered me and was extremely helpful getting the vehicle purchased, insured, and had me driving away with my brand new car, happy as could be. I can’t recommend them enough. The entire staff was amazing, and I’m very glad I decided to buy a Kia, especially from York!

i bought a kia sorento in march! absolutely amazing experience after dealing with a nightmare experience wi the my previous car (Kelly Nissan of Lynnfield). i would highly recommend this dealership to anyone looking to purchase a car, Adam took the time to find me exactly what i wanted color & all the i’m & out’s (I’m a very picky person) I also had my first oil change there & the service staff was amazing very courteous and professional & most important very quick. I love my kia !

I have dealt with the folk at York Kia all the way back to when they were a Saturn dealership. Great people to do business with — people you can trust. This is a rare thing in the car dealership game. They helped me happily into my last three cars — and when I moved in town and no longer needed a car, they were awesome in helping me out of my latest car.
I can’t say enough about how terrific they have been to work with over the years, and would highly recommend coming here if you are looking for a car.
And if you stop in be sure to say Hi to Dusty :)

Had my Soul serviced at the dealership today. As always, the service was performed, promptly, professionally and courteously. This dealership has a family atmosphere — the sales and service staff know their customers by name,
We purchased our 2013 Soul at this dealership, Billy was our sales consultant; there is no one better. The Soul is a great car, as we expected, and the safety rating of the vehicle is the best there is.
Paul McCarthy

My Salesman Adam was really good and easy going. I didn’t feel pressured and he helped me and my fiancé find a car that was wheelchair accessible and was something I hadn’t considered.
I highly suggest comparing the price they have to the carfax report for the same area. NH has some comparative prices but wasn’t worth the drive and headaches of registration for me, so they matched that price out even though it wasn’t listed on the car I got.
So far so good, maybe I’ll do another review when I take it in for first service (hopefully I long ways away).

I cant say anything about the sales team, because I brought my car in for service. But when I was there I talked to few of them and they were very pleasant and helpful with some general questions. But in terms of service i would say avoid this place at all cost. My back story was that a little less then a year ago (its taken me this much time to cool down and not be an evil reviewer) my car had a major mechanical problem. I had it towed to york kia thinking they would be the best to fix my 2008 sportage… major fail.
It took weeks longer then they said to fix the car. When I did get it back the FIRST time. They messed up my heater/​ac (still broken) my left vent is permanently jammed (not sure how they did it) and I drove off the lot with no breaks (they forgot to bleed the air out) oh and their were 2 down to the metal scratches on both front doors. They did a really bad job fixing the scratches (they should have repainted the doors). The air vent/​ac/​heater they said they didn’t have anything to do with (even though one of the kids working on my car said they took apart the dash because the car started to over heat like crazy because KIA INT. sent them a faulty part). I then found found white dust all over my car interior (fire extinguisher residue, and saw were someone pried open my air vents.
So I did bring the car back to have the breaks fixed, the scratches and the heater/ace/vent…all were done poorly. They said the paint they could have done a better job but didn’t have time (that makes sense)??? And My insurance felt so bad it took over a month they gave me ½ my deductible back and kia was suppose to give me the ½…yep never saw that money. But to be fair they didn’t total the car even though they said they should have… thanks? The manager was nice so I will give them that, too bad it didn’t reflect the service I got.
Long of the short, I would avoid this place for service. you’ll get more bang for you buck at any other service garage (having worked at enterprise rent-​a car I’ve seen how awesome garages can be… this isn’t one of them). There is a great KIA service center and car sales in Portsmouth NH (NO SALES TAX). Do you, and your car a favor and Don;‘t service here!

My wife and I went to York Kia to look at a Soul. We got a price through
first. York did not have the best price, but they were close to our house and we figured it would be good to at least give them a shot. When we brought it up they were willing to come down to the lowest quote we had!
The negotiations were really pleasant. We went to a couple of other car dealerships that were the stereotypical slimy car salesmen: a lot of pressure and patronization. Jerry from York Kia took a different approach — he was just nice to us and listened to what we wanted. Seems like everyone should do this, but he was the first! We were looking for a base model, of one of their cheapest cars, which I imagine is not that exciting for a salesperson, but Jerry thoughtfully and patiently walked us through everything. Throughout the whole process I felt like he genuinely cared about us, and was looking out for our best interests. No uncomfortable pressure or hard sells. He’s a good guy — if I had a cookout, I would definitely consider inviting him.
We worked with Erin for our financing, and she ran us through all the extra stuff we could add. This was another point where I had expected to hit some friction, but when we firmly told her we weren’t interested she said no problem and moved right along. Quick and pleasant. She can also come to my cookout! Everyone we worked with at York Kia was kind and efficient.
Bottom line: We walked out of there with the exact car we wanted, at the best possible price, without feeling like we had to fight tooth and nail. I don’t know how they could have done a better job. I will enthusiastically recommend them to all of my friends that are looking to get a new car.