Yellow Cab Association

Five people in our family, they sent us a nice mini van, great driver, accepted our credit card with no problems.
Cab was on time, actually early.
Cab was clean, non smoking.
Driver was so nice and helpful.
We needed two cabs for our return and that was even better. Having just been burned with New Years surge on UBER, this was not only stress free with flat rates to and from the airport, but it was nice to spend money with a small local company. Yellow Cab you have my business but will need to earn it each and every time. 781−648−1000 was the number we used both ways.

Excellent great service they also have 781−396−5000 and 781−396−2400 take them all the time to the airport definitely worth going with a real company that does excellent work! Thank you again for your outstanding service

Refused my girlfriend service because she’s blind. Will never use.

Call me «fag» and after 20 years, I’m done with Yellow Cab of Arlington/​Medford MA.
Some drivers were nice, on-​time, and good drivers. Others were rude, lying, scary drivers. Dispatchers were equally mixed. I put up with you. Until your driver called me «fag». I called your dispatcher, and he taught me that fag could mean anything and that it used to mean «happy». (Confusing it with gay, perhaps?)
Found the driver later at a taxi stand, and he defended calling me a fag. Said I wasn’t a «man». Okay, that confirms that he didn’t just blurt out something he didn’t mean. It means he’s a bigot and isn’t afraid to display his bigotry to the public as a representative of the company he works for.
Call me a jerk, an a**hole, whatever. Don’t care. I can’t stop you from being a bigot, but I can make sure I never give you another dollar.

Always avilble, always on time, nice drivers!

I was told the taxi would be picking me up in «a few minutes» but it was 30 minutes actually. The dispatcher was unhelpful. I will not use them again if I have any choice.

Unilocal says 3 stars is «A-​OK», 2 stars is «I’ve experienced better.» Hence, 2 stars.
Called at 11:30 for noon cab. At 12:15, no cab. I called again to be told that, «I’ll send one right over.» («I’ll send one right over»?! What happened at noon?) Cab arrived at 12:20.
Not saying I’d never use them again, but not before trying a few others.

The awful! Have no words to describe! Drivers don’t know where they are going ! Very slow very unsafe… The cars very old and creepy. Very disappointed. I would prefer über in next time they are very very good and always on time !!

I thought I’d call a company from my local town to give them some business…
Called them for a pickup at the airport to go back to Arlington 2 hours before I landed.
Told the dispatch the time to the minute I was going to walk out the terminal door which was exactly the time I walked out. Also called the minute the plane touched down. They still made me wait 25 minutes and kept saying the cab was almost there. I didn’t have the heart to take another cab but should have. Won’t call again.
Should have just grabbed a nice hybrid cab at the airport instead of waiting 25 minutes in the cold for one of these gas-​guzzlers.

My email to the cab company. Damn me for not getting a badge number!
I got into a cab around 10pm May 18 after a long walk from Winchester Hospital. I called the company asking for a cab and the dispatcher barked «Don’t you see the cab behind you?» (I went to Starbucks after deciding I couldn’t walk any further) and turned around to see the cab. The dispatcher hung up on me without my confirming. I got in the cab and said I live in Davis Square Somerville on Bay State Ave off of Broadway. He understood.
I mentioned I was surprised by the dispatcher’s attitude and he said he was at the cab station. I said I wasn’t familiar with Arlington so didn’t know. He said the dispatcher was just busy. I said being busy is no excuse for being rude. (I am a project manager and know about juggling priorities and always treating the client well).
We went a ways and then suddenly the driver started in on me about the directions. A «right off broadway onto Bay State» did not make sense. I said «at the roundabout.» He didn’t ‘t know what that was and CORRECTED me – rotary. Yes, sure. (They are synonyms and both local terms.) He continued to ask me for clarifications for directions. I asked which part wasn’t clear. He didn’t specify. Just that I was not clear. All the time calling me «Honey» — even after I asked him not to. Even after saying «Please — that is condescending.» He didn’t start calling me «Honey» until the end — and with a forceful attitude — like the derogatory name it is. «LOOK HONEY, what way do you want me to go…»
I asked him what was wrong and he told me that he didn’t like me complaining about the dispatcher and my attitude. I was just exhausted from a day at the hospital. Sure — sensitive about the ill treatment by the dispatcher and driver. Not rude — had no energy to be rude.
For the first time in living in Somerville/​Cambridge without a car since 1994 I asked him to pull over. I gave hime the $ 8 fare and a $ 2 tip. And walked home.
As I got out he asked what my problem was and I said my mother just got diagnosed with cancer (lymphoma) and was upset. He said «I knew it must be something like that.» I asked why, if he thought there was something wrong like that, he would be so cruel. He shrugged. And pulled away.
Your dispatcher is rude (I have many many years of experience with Boston cab dispatchers and this takes the cake.
This is the first time I have ever felt uncomfortable in a cab — not knowing where I was going, feeling attacked. Called names. Having the driver confirm he knew something was wrong — and his response was to be cruel. I never got a drivers license and live by cabs. And never have complained. EVER. I just wish I got his badge number. Too tired.
Horrible, horrible, horrible experience. I will never take your cab again, nor will all my local friends.
What a way to end the worst day of my life.

Terrible! They lost my business! My boyfriend called for a cab the day before for a pick up to the airport for 8 am the next day. The morning we were supposed to leave, he woke up to THREE messages on his phone, saying they had no cab for us and gave us #s to other companies to call. Really? No explanation as to why and NO APOLOGY. Traveling is stressful enough, we did not need to wake up and worry about how we were now going to get to the airport. Luckily, we called another cab company, which were great and picked us up on time. Come on, yellow cab, there is NO excuse as to why you cannot provide a cab for us, especially when we called a full day prior. Never again!

Horrible. Call anywhere else. The dispatcher is rude and flat out lies about the timing of the cabs (as we were told by one of the drivers) because the don’t want to lose the money. This company tends to be less expensive than the others around, but they have AWFUL service. I called last week for a ride. the dispatcher said it would be 15 minutes. an hour and a half later the cab showed up. I called the dispatcher every 15 minutes or so. «He had a flat tire» «He’s right around the corner» «There is heavy traffic». I’d rather walk.

Absolutely the rudest service I have ever experienced by a taxi company. The dispatcher was a rude jerk on the phone and the driver was even ruder. When the cab came to my house to pick me up I walked up to the cab and greeted the driver who did not even respond! Then once in the cab I asked him a question and he did not respond again! All he said was the airport right? I just sat there shocked and angry and I knew that would be the last time I would use that cab company. No thanks I’ll take my business elsewhere. These people really need to learn how to treat their customers. The other reviewers that talk about the rudeness they experienced are absolutely correct. I can’t believe they even have 3.5 stars with the way they operate are you kidding me?

Yellow cab is decent overall:
— Driver usually shows up early or on time. However, they showed up late the few days I needed them to be on time (before flights, for example)
— The dispatcher is rude and can give you bad attitude. Unpleasant to deal with.
— Rates are relatively low so great if you don’t want to spend a lot of cash
— They take credit cards, which is a huge plus. However, they give you grief if you don’t call and give the dispatcher your credit card info ahead of time
Bottom line: Customer service isn’t great (dispatcher) but usually on time with reasonably priced fares.

Terrible service. I waited for almost an hour for a taxi and they never showed up! They are rude on the phone also.

These guys used to be very reliable but their service seems to have gone downhill. I typically call a cab when I need to catch an early train out of South Station. The last time I called, the guy was late, and I had to call dispatch before he appeared.
Today, I had a cab reserved for an early morning pickup. The guy didn’t show until after I called dispatch. Then, when he showed up, he opened his trunk and couldn’t get it closed again. We spent five minutes trying to get the trunk closed, dispatch didn’t have another cab to send out, and I missed my train. That’s the last time I’ll ever call Arlington Yellow Cab for anything.

I hate to demote you, Yellow Cab, but you left me no choice.
I took two taxis last Thursday — one in the morning and one in the afternoon. The first cab was for a short drive from my hotel to an appointment I had on the Tufts campus, and it showed up ten minutes late. I had ordered the cab the night before, so this is kind of inexcusable. Luckily, I had planned to leave early enough that I still made my appointment on time! And the driver was very apologetic.
The second trip was from campus to the airport. The cab arrived on time, but after I got in, I noticed that the driver (a different one from that morning) had the meter running. Now, I have used Yellow Cab COUNTLESS times over the past two and a half years ONLY because they have a $ 26 flat rate from Medford to the airport. I asked the driver (with whom I had been making friendly conversation until that point) if Yellow Cab had stopped doing the flat rate to Logan. All of a sudden, he got kind of gruff.
Driver: What price did the guy tell you?
Me (confused): Well, it’s always been $ 26 from Medford to Logan.
Driver (pissed): Man, it should be WAY more than that! I told them at the dispatch not to give me any more of these. Look, I’m not mad at you, but it really should be WAY more than $ 26.
Me: Um… sorry, but the only reason I use this company is because of the flat rate. So… yeah.
Shame on that guy for trying to screw me over — he probably assumed I was some naïve out-​of-​towner. Needless to say, we spent the rest of the drive in stony silence.

Arlex Taxi is the epitome of horrible service. I was stuck with a broken down car, many miles from home, and all I wanted to do was get a ride to North Station to catch a train home. I called Arlex and they said they’d be there in 30 minutes or less. Yeah right. I should have called another company, but it was a Saturday evening so I suspected finding a faster taxi would be difficult, plus as the time ticked past when they were supposed to arrive I just assumed they’d be there soon. Soon turned into a call 45 minutes later with a promise that they were stuck in traffic and would be right there. Oh, and the man added the caveat that I was extremely lucky to even get a cab on a Saturday evening. I’m not from that area, but even I knew that was some bs on his part.
The cab finally arrived over an hour after the scheduled time. The driver was extremely impatient, and even told me to tell my boyfriend to hurry up. I thought we’d never get to our destination. It was such a stressful day and this didn’t help matters. Our train was boarding when we got there and we had to sprint to catch it. Had the cab been on time, we would have made it in plenty of time and I’m just relieved that we didn’t miss that train.
Beware– you can find a better company to deal with. Don’t get stuck out in the cold for over an hour like I did.

I called to have a cab pick me up in the morning — that part was fine.
I had a sudden cancellation in my travel plans in the morning (which threw my whole day in disarray) and I called the dispatcher 15 minutes before my scheduled pickup to let them know. The rudeness on the other end was astounding. «Fucking wonderful» was the initial reply, and «whatever» when I explained my cancellation.
Save yourself the trouble.

Very, very happy with these guys. You can pre-​pay for a flat-​fee rate — including the tip! — to Logan on credit card and the prices are very reasonable.
So when the taxi driver shows up at your pre-​arranged time, they just hand you the receipt and you’re on your way! And they have always been on time for me.