Star Sushi II

Bad service, okay food, we won’t be back.
We were extremely disappointed with our experience here. As a group of 4, we ordered two cooked meals, 4 sushi rolls, and a tempura platter. The ambiance was nice, and the cooked meals were fairly tasty but none of the dishes came out at the same time — the first entrée was going cold by the time the sushi rolls started arriving — and an hour later three out of the four of us had stomach aches.
Our main problem and the reason we won’t be returning was the service. What began as an honest mistake — our waitress didn’t see that we ordered 4 rolls, not 2 — went unnoticed because she quickly mumbled our order back to us after writing it down and none of us could hear clearly enough. We eventually realized that our daughter’s rolls were never coming and alerted our waitress to the mix-​up. About 15 minutes later the rolls showed up, no apologies from anyone. She thought they tasted «off» but at that point we had been waiting 30 or 40 minutes and most of our food was cold so we ate anyway.
When it came time to pay the bill we mentioned that we weren’t happy with our service, and the manager argued with us and told us that it had been our fault. Really?
It would have been great if the two rolls were comped, but an apology from any of the wait staff would have sufficed. The lack of concern and unapologetic attitude of the staff coupled with the bellyaches we experienced afterwards ensure that we won’t be coming back.

I don’t know how to say it but maybe the sushi chef was new? Our server was wonderful and the fish was OK but we probably experienced the worst cuts of fish ever. I wouldn’t call what we ate sushi, more like poorly hacked up raw fish. On top of that, we ordered a special roll that was supposed to have «real crab» and instead was stuffed full of imitation crab (which I really dislike). I’ve never left sushi on my plate before today but I just couldn’t stomach the rest…

Crunch roll. Is the yummiest its got a sweet sauce and a spicy sauce, some cold, some, hot, some crunch. Basically the best.

Looks are deceiving! The front of the restaurant isn’t much to behold, but hot damn is their sushi great!
We got shrimp tempura rolls, Mt. Shasta rolls, and another spicy tuna type roll. All amongst some of the best sushi I’ve ever had. Ingredients were fresh, presentation was beautiful, and the environment was clean and welcoming.
The staff were hustling and very busy. They were pilot and professional, but not super friendly– I’m thinking because they were busy and looked to be short staffed. The sushi guys at the bar were an exception though– they rocked customer service like it was going out of style.
It may not be the fastest service, but it is well worth your time to check this place out. Decent beer and wine selection, stuff for the kids to do, and great sushi!

This sushi restaurant has super great food but very poor service. The ladies seem to always be frustrated and stressed out! When dinning in one server was talking about another employee to another server… Very unprofessional. I have called in to pick up and discovered half my meal was missing when I arrived home. When I called they said sorry and they would make it if I wanted to pick it up AGAIN! I asked for a refund and when I arrived to get my refund they were very rude and did not say sorry! Now they should have offered if for free since it was their fault in the first place! I wish I could give more stars since the sushi is great but they need to work on customer service skills (badly)!

The food is excellent. Miso soup is the best Ive had in the Valley. However the waitress was unimpressive. I think she was new but when she refilled our drinks, she gave us the wrong ones back. She also mistook my order but I was satisfied with what came out any way. In addition she gave a customer the wrong take out order and she had to run out of the store to catch him. It was pretty comical. Im sure she will get the hang of it but for now I give it 4 out of 5 stars.

The service at Star sushi is fast and friendly, and the décor is beautiful (love the giant octopus painted on the wall!) The sushi is standard, but consistently well-​prepared and delicious. A lovely surprise, tucked away in the near Creek Shopping plaza.

Food was great! The staff was even friendly to me. But instead of looking at my bill I just handed the server my card. I know my bill should have been right at $ 20 (I ordered a Mt. Hood and Vegas). When I got my check to sign I was charged $ 30. Not the best way to pad their tip, but I guess they got me! Kinda bummed actually.

Definitely one of our favorite sushi places in town. From the outside it doesn’t look like much but when you enter the décor is very classy. The menu is extensive and offers dishes other sushi restaurants in town do not. Definitely should try this place if you like sushi

Good food, we ordered the California rolls and the Tempura shrimp, it was all delicious. It wasn’t far to travel to get it — we got take out. Great place in a safe location. It was made fresh and didn’t take long to receive it.

I’m updating my rating from 5 stars. I like the sushi well enough, and the sushi guys are always really awesome. But the last time we were there I listened to (who we believe is) the owner arguing with a customer about some really petty stuff when it would have been easier for her to just apologize to the guy and be done with it. It was so awkward and the tension was so awful. Then she started scolding the waitresses, loudly. And off-​duty employees (?) or maybe family members of the owner (?) were back behind the sushi bar just eating and putting their dirty, personal dishes on surfaces where food was being prepared and then touching things without washing their hands. Incredibly unsanitary. And too much. We haven’t been back, and it’s a shame because I really liked coming here, despite what people said about them.

Great Sushi. Friendly Service. Have been here dozens of times and everything is always fresh and delicious. It looks a little sketchy from the outside but the inside is very nice and the ambiance is great. Prices are decent too.

Ordered a few items from the menu. First timer. I ordered the deep fried tofu appetizer and udon noodles with vegetables. The udon noodles didn’t come with any vegetables besides onions and cabbage. Very little seaweed (maybe 3 pieces) and 5 pieces of slivered carrots. Zero mushrooms and green onions like the menu states. The food was good but definitely not worth the price I paid for it all. I won’t be ordering these items from this place again until their prices are adjusted or their portions (or proper ingredients) have improved.

Friday night and there were only 2 parties in the entire restaurant. 3 Chefs were working, but foods take forever to arrive. The fishes were so smelly. We ordered some grilled salmon and it came out smelling rotted. Be careful if you have small children for they can get sick eating old expired foods. Putrid salmon smell was so strong that even after grilling and concealed with sauces still stink to heaven. Our child end up not able to eat anything but thank God stopped eating before getting sick. Unethical business practice.

This is the only place where I can get amazing sushi. I love their Bento plates, everything is so fresh and taste good. Service is great, they are always in it.

For anyone traveling, the food was amazing! The sushi tasted fresh, and was fast! The food didn’t all come at the same time, but definitely worth it. The service was great too, the waiter made us feel welcome, kept us laughing! Which was a huge plus! Over all it was great, the only thing that maybe wasn’t too great was the soda, it was a little flat!

Southern Oregon Renegades favorite sushi spot in Medford. Sushi Chef Mario is awesome sushi artist. Take a look at the menu for the new items or ask for the «Rock my World» roll or «Mario Special» you won’t be disappointed. Great service and great food. The «Mama’s wings» are the best wings in town.

I enjoyed the sushi. I had the mt hood and the mt Saint Hellen’s rolls. The sushi is a little over priced. My only real complaint was the service. Our waiter was on his cell phone Where everyone could see. He was also eves dropping on our conversation. He actually came over and tried to give his two cents. I was shocked! There are better options in Medford.

It comes down to the essential. Is your food prepared out of service to the customer or love for your guest. You arrive at your friends home ready for a meal. What is often remembered? The time spent and words shared. Thank You Star Sushi

OH SO NASTY!
Bugsy had a very lousy bento here. Soggy sushi… served to go, and there was something important missing. That’s right folks, SOY SAUCE! Kind of a problem.
The dumplings were flavorless, and overall, a total drag.
On another night, it was just «ok». With so many sushi places, this is not the one to go to. Overall, service was mixed. Place is cold inside. Meh. Meh. Meh.