Party Place

I rented a tent from the party place and had a very negative experience. I had heard horror stories about them before, but unfortunately was forced to use them due to the fact that they were the only company to have a tent as large as I needed. I paid $ 1800 to rent this tent. The venue I had my wedding at has weddings every weekend and has had tents from Party Place fairly regularly. Apparently the tent was set up differently for my event than usual due to a new crew starting. The grass was wet and muddy and the crew laid out the tent on the grass prior to setting it up, making it filthy dirty. Inside and out it had mud on it. I called the company and politely asked them to come out and clean it the next day before my wedding. They said they would. I then asked them when they were coming out to set up the lights we had paid for for inside the tent. The lady I was talking to said we never paid for them. I asked her to again look at our quote to verify that. She proceeded to argue with me before looking at the quote, even going so far as to literally tell me to STOP TALKING. I was both hurt and appalled that they would treat a customer like that. Unfortunately, they did not clean it very well. We were forced to hang curtains along the walls to cover up the mud. The lights we paid an extra $ 175 for were small and only along the border of the tent, not even close to the amount of light we needed for my guests to even be able to walk around during the reception. We got other lights and hung them in order to have even slightly adequate light. I could not be more upset with the service I received. I paid almost $ 2,000 and am so disappointed.

The crew at the Party Place was awesome! They responded to our last minute need for a tent quickly, efficiently, and with a smile. And the tent looks great! Thanks, Party Place!

Great service! The staff was so helpful with my party planning. Thank you I will be back for my next events.

Rude rude rude…
New location but still pretty rude. I went in to ask for a quote on linen and other things. I was hoping to get some helpful ideas and options on different pricing…
But instead I got a woman who sat behind her desk with absolutely no desire to get off her ass and help me. She sat there staring at me while I looked at her display tables… finally after her long uncomfortable gaze I asked… how much do these plates cost to rent. Her answer was short and not very helpful… still sitting at her desk of course.
8 pieces of linen will cost me $ 85.55 to rent… really? I didn’t get much of response when I asked if she had other options to chose from that are a little more reasonably priced.
I lost interest in viewing any more of their items after such poor customer service or lack there of. I thanked her for her help and left.
As a event and company party coordinator I will be sure to remember the lack of their interest to help me. Thanks Party Place.

Decided to throw a harvest celebration supper for close friends in my neighbor’s orchard in mid-​October & needed a RELIABLE event supplier. Read the reviews below but knew enough about the business (a buddy helps them set up big tents) that I’d heard they hired new management last summer. Flawlessly executed. Fair pricing. Easy to deal with!

Where do I begin? This was hands down, THEE worst experience and the worst company. Their website was completely misleading. It was a well-​done website that made me decide to go with them. Very informative and even great customer service when inquiring about the equipment… until I received the equipment, ON MY WEDDING DAY! Ten long banquet tables looked like they were carried right off the mountain where the firefighters were! Dirty and splintered, straight up hazardous to our guests! The 10 globe lightening we asked for was actually 8, with no phone call to let us know. And it was all piled in a rubber maid bin with. Half the lighting globe hooks were broken so we had to be creative. I was so upset about the equipment and it’s lack of care. I called «Kathy» to express my dislike and before I got a word out, I was interrupted with excuses. It was like she had the conversation before. No apology. No understanding. No callback. I will NEVER rent here again and I urge others to look elsewhere. The only thing good about this place were the delivery/​pick-​up drivers who informed me they have had the same complaints from other customers and the owners do know… hmmm

I used Party Place for my wedding. They were very helpful in the process and always got back to me with phone calls and emails within the hour. I found some of the rental prices outrageous particularly for the area, but I could also see that they are a very professional company and didn’t want to take any risks. I told them I was going to buy my tablecloths online and they offered to match any linen price I found online. They gave me the same prices on
. So they can work with you on some of the pricing. The delivery and pick-​up was very professional. On arrival 1 champagne glass was broken and the hinge on one chair was not working properly. Afterwards they tried to charge us for the glass and also added $ 75.00 to our final invoice. When I looked through it I found 2 items on the invoice had been changed 3 – 4 times the quoted price. I was furious and called them. They immediately took it all off our bill, charged our card back, and apologized saying, «It happens sometimes when returned items are not restocked immediately.» I don’t know what that means because I’ve done invoicing and billing for business’ and these columns should never be touched. I also noticed their subtotals are completely inaccurate so you will want to get your calculator out after you come back from wedded bliss.
In short I think it is ok to use them just check your invoice afterwards to make sure they did not «accidentally» charge you when they «restocked» your rental items.