O’Reilly Auto Parts

After having an issue with the windshield washer line, we stopped at orielly on July 4^th. They so helpful! Thank you again!!!

***Review of this store and MGR Eric ONLY*** zero stars for him of that were ab option
I purchased a few quarts of the cheap-​o store brand oil and tossed it in the back seat of my wife’s car. Ended up not needing/​using it, so I returned it the next day… Only after I found that the unopened oil containers had leaked all over the seats! When I returned the oil the clerk explained they were aware of the issue of faulty seals and that they had been going through the cases to take out any leakers. So I asked him who I would need to talk to in order to get the car seats take care of. He referred me to his manager Eric who would be in tomorrow.
So I call Eric the next day and explain the situation. He asks me some non-​relevant questions like where do I work, what do I do for a living… Huh? I tell him I’m having the carpets shampooed and expect to be reimbursed for the cleaning their oil caused. At this point he becomes rude and aggressive giving me the brush off saying how he’s really busy and that he has customers waiting in front of him… Yet he had time to ask me stupid questions about my work?!? This guy had a total attitude and such a lack of customer service it really makes me wonder what O’reillys standards are for their managers. Knowing this was going nowhere I demanded his managers info and was directed to his District Manager.
Fortunately, after dealing with his DM they finally paid for the shampoo job, but only after a month and a half of waiting. Oddly enough the first time I submitted everything to Erics store it wasn’t faxed to his boss… Just some things that make you say «Hmmmm?»
Ive never had an issue w O’reilly before and have been a loyal customer for many years. However I DO suggest avoiding this particular store as Eric, the manager, is extremely lacking in MANY ways. Next time I’ll stick with the Medford Center Store.