Midas

Overall, I had a very good experience here. I took my truck in expecting to finish a brake job my boyfriend’s friend had been dragging out, before he had to leave town last minute. I wasn’t expecting to need a whole lot done, based on what he told me he had done. Long story short, things weren’t done that should have been, and things that were done were incorrect. I was very pleased with the customer service (well done, Loren). I was walked through things step for step (I opted to wait for my vehicle) and shown what was wrong and why it needed to be fixed. We went through a couple of steps because of the way my rear end is built, and I was given a quote for each step. Ultimately, I had to leave my truck overnight because of my work schedule. They gave me a loaner vehicle for the night so that I could get to work, and I picked up my truck first thing in the morning. These brakes are sharp now! I am very happy with the job that was done. I only wish it was less expensive. (but kudos for managing to find me applicable discounts to help out. I know shops that would have stuck me for every penny!!) Overall, great customer service, great technical service, but a bit spendy.

I have taken my vehicle to Midas stores ever since I purchased it. I took my vehicle to this Midas since I’ve relocated to southern Oregon. I had a whole list of stuff I needed done (tires, tune-​up, new bumper…) and sent in a request for a quote. I got a very timely phone call to discuss specifics, followed by a written quote. I was able to get my vehicle in quickly and they even gave me a loaner car! The work was done the next day at a very reasonable price. These guys were wonderful to work with and took very good care of my vehicle. I’ll be back!

Over the past 8 months, my 2003 wrx was having electrical and mechanical problems due to a faulty remote start installation from Best Buy. I took it to several different places and spent a couple thousand dollars but to no avail. Different places kept trying to up sell me and draw any conclusion they could to charge me money. Midas was very honest with me and worked hard to try and get the best solutions and best people to work on it. They referred me over to Southern Oregon Subaru because they thought it was a computer problem that SOS would be more equipped to handle. However, all SOS wanted was my money and even lied to me about what was going on with my car AND tried to sell me services that I didn’t need. I called Scott and Loren at Midas and I explained to them what SOS told me. They told me that they were full of it and to not fall for their deception. I brought it back to Midas where Scott worked on it for FREE because he was tired of Best Buy and Southern Oregon Subaru for ripping me off. After 8 hours of labor on it, they had researched and fixed the problem and now my car runs great. I will never go anywhere to get maintenance/​repairs for my cars because these guys are the most honest (not to mention knowledgable) people in the business. Thank you Midas for everything!

I’m always cautious with mechanics, it’s so easy for them to scam people because most people don’t know anything about cars. So a few years back I went to Mike’s Muffler Advantage to get a new exhaust system in my 96 honda civic. Unfortunately he totally screwed me by not replacing the ball flex joint in front of the catalytic converter, in fact it ended up breaking my header, which I replaced myself, then constantly breaking the exhaust pipe. I retired the car for the last year and this week decided it was time for my girlfriend to have a car. So in fixing it up for her we had to get yet another break in the exhaust system fixed, this time I opted to actually put a new flex joint in so it would stop breaking. I brought it in to Midas, they threw it up on the lift and tried to tell me that I would have to replace the catalytic converter because the break was too close to the bung where the O2 sensor screws in, or that it would ruin the «honeycomb» to get it too hot. Right then and there I told them they were full of bullshit and just trying to sell me a $ 500 part instead of doing the $ 150 job I asked them to. They said «well we’ll just take it off the lift and let you have it back» basically trying to sell me on their knowledge with a hard sell. So here’s the deal, they were totally full of shit, I know they were full of shit for a number of reasons, first of all catalytic converters are welded together, in fact the bung where the O2 sensor fits is welded in, this means that welding on a catalytic converter is just fine, won’t damage it at all. Second… I went to Ashland Muffler and Welding, they did exactly the job I asked Midas to, they did it without hesitation, they charged me a little more than half what Midas quoted. Bottom line, go to Ashland Muffler and Welding instead of Midas if you want honest work on your vehicle instead of fear based sales.

I was told by two mechanics that Midas as probably the reason my CPU was fried, then told by another it may not be the reason. So I’m not sure, I’m not very mechanical. I posted the first review after the second mechanic said it was fried after the muffler was out on. So I’m not really sure what happened. I do know that I was still treated rudely by the person I spoke with on the phone… Im not sure what happened with my Jeep, but still give one star for the way I was treated when I called with my concern.

great, down to earth, no nonsense techs. with the best prices for the quality of work you get, they go above and beyond to make sure your vehicle is as safe as possible, and don’t just look for things to charge you for, they tell you what you need and what they recommend and that’s it, no overcharging, no worries.

Mgr scott came in on Sunday to try and work on our truck. But alas it’s the Catalytic (calif) converter. He said he will try to find on here. So we will stay here tomorrow and hope he finds one here or the redding shop. I give him two thumbs up for coming in on Sunday.

THE BEST this place is the real deal they will not rip you off all the guys are honest and will help explain everything over and over till you get it. See they believe in customer service.

The best! I was visiting from out of town when I needed some assistance. The staff went out of their way to look for a part for me and provide me with great care. I will now plan on getting my service done when I visit my friend in Medford!