Lithia Body & Paint

I’d give them a negative 5 if I could. Their motto is like it never happened. I’ve been back 5 times for their complete lack of quality of work. I’m in the process of filing another claim to take it to a different body shop just to fix their screw ups.

If I could give zero stars, I would. Dealt with these people for too many months trying to get my Mazda fixed. Back at their facilities at least 6 – 7 times. Biggest problem is trust. I can’t trust their workmanship. They either cut corners, or their «best» worker has low standards and no quality assurance skills.
When they told me it was done, I could easily see two problems with their work. Both were clearly not done right. I pointed it out, they blamed the car parts but brought it to the back to adjust it.
A couple weeks later, I had to bring it back for two problems. The bumper sides were not attached properly and were sticking out, and they never bolted the splash guard on. It sagged and interfered with my tires. Again, they said it was done properly but they will «fix» it. Those have lots of bolts. I find it hard to imagine every single bolt fell off.
I just brought it back again because the lights they supposedly replaced 4 mos ago already burnt out. Then they tell me that the ones that burnt out are not lights they sell or use (which means I paid for lights which weren’t replaced since they supposedly replaced ALL my headlights). They deny this as well.
After my 2^nd return, I asked for someone who takes pride in their work and double checks it… I was told that WAS the person who was working on my car the whole time.
Overall, I don’t trust their work, their ethics, their people. I thought I could trust the manager, but today changed that too.
That’s the final reason I don’t recommend this shop.

My Camry was merged into and damaged on drivers side. I don’t have a lot of free time to take my car in so when I did have the time, the first shop I called on State Farm’s list was booked out for over 3 weeks so I called Lithia who were willing to take me that day and begin repairs immediately. The repairs took about 5 days and worked so perfectly with my schedule!
They did an amazing job on my car. The repairs and paint job are flawless. My car looks better than it did before it got hit! Everyone I worked with was so friendly and accommodating and I am so happy with the service I received!

BEWARE– TAKE DETAILED PICS OF YOUR CAR BEFORE and AFTER
In summary — I believe I was repeatedly lied to and that they stole perfectly good parts off my truck unrelated to the accident and replaced them with damaged parts. A repair they told me would take less than a month turned into three months.
In November 2013, my truck was rear ended.
When I received my truck three months later, I noticed something strange, my headlights were dim. Upon examining them, they were fogged over. Photos I took before the truck went in show they were crystal clear. (I have pics to back this up.)
Since the damage to my truck was in the back and there was no reason for Lithia to touch the front, I can only conclude that my headlights were stolen by lithia and replaced with damaged parts.
I noticed some other issues but didn’t want to risk giving them my truck again.
I originally did not want to post a negative comment because they are about the only insurance approved repair shop in town and I thought I might have to go back there some day.
That has since happened and my second experience was just as bad. I Would look anywhere else for a repair.

Bought a 74 impala that pooped out in their driveway… they did not sweat me and even gave me a number for a carrier to transport it out of town. They had a tow truck on deck, and I got a tow to a shop… cool folks… spend with them.

Excellent service. Lithia made my insurance claim transition easy. Casey took great care of me. My Honda Pilot looked brand new after the body work, they even washed it for me! I had the car back in 4 days. Highly recommend Lithia Auto Body.

We have had many of our cars repaired here and referred many friends to this shop and the experience has always been fantastic.