WARNING!!! Chat Cat stores sells used phones as new! Purchased a new phone in Feb 2012. Keypad quit Aug 2012. After contacting the warrenty dept by phone I was told that the phone was activated in 2006 and used for a year then turned in on an upgrade plan. I was lucky to have a copy of the receipt showing that they indeed sell me a «new» phone with a 1 year warrenty. HOWEVER it was a huge hassle to get them to stand behind their mistake. I won’t be back!