Charles Point Apartments

I am renting an apartment here through Furnished Living. All concerns are taken care of quickly. However my encounters with one of the management in the office is similar to the other posts. Jeez if your job is so awful, quit. Life is too short!

I have never given a negative review before, however future tenants should be aware of what they are up against. There seems to be no accountability for management. It is evident in the charges issued to my family after we moved out, a crack in the refrigerator crisper brought us a whopping charge. as did previous damage to the pantry door. Please read the additional negative reviews here. I believe there are 8 or 9. My vehicle got broken into while parked in my designated space, and charles point claims there are cameras monitoring the property, yet they refused to show me any footage. All they would say is that it is hard to see. I don’t believe the cameras are actually on. The biggest issue I have with Charles point is, after THEY gave us permission to temperment test a new family pet, which is the responsible thing to do. (we decided after one week the dog wasn’t for us) they now give us a bad rental reference for trying to sneek in a dog without paying a pet deposit. Really Charles Point??? Renter beware!

My wife, 2 year old daughter and I moved here from Los Angeles. The apartment building is nice, with all new carpet, fixtures and all that jazz. There is a pool (a little small for 600 units in the complex). There is a playground and grass areas and it is near a big sports park. Not to mention the price is good… BUT this place has the worst management staff I have ever encountered and I have lived in multiple buildings having been from the LA area. Donna is down right disrespectful. I agree with the previous post. She is condescending, interrupts constantly, and she treats you like you don’t matter, which sense I pay $ 1000 a month on time as a model tenet I do matter. Don’t move here if you can find something else.

OK, so I’ve only lived here for less than two weeks now, but so far, I am SO not impressed! This is probably the worst rental experience I’ve ever had, and I’ve rented a lot. We moved into a new 3 bedroom townhouse unit, and we had high hopes. High hopes = crushed. The texturing that is done throughout the entire unit is poorly done, with globs and spots where it is super thick, even lines running this way and that. It looks awful. There are dents and scratches in the wall that were just painted over. There is paint on the carpet, bumps under the carpet (like it wasn’t swept before it was laid down), an entire wall of outlets does not work downstairs. There are scratches on the windowsills and the paint is already coming off in certain areas. There is an area of linoleum downstairs that was torn and then hastily glued together. Not to mention, there is barely ANY storage in this entire unit! We had to rent a garage just to have enough room!
All of this almost pales in comparison though to how I have been treated by the staff here. Today, I called to see why the maintenance man had not been by to look at these issues and the lady I talked to (I think her name is Donna) was so short with me; she interrupted me and then when I told her I don’t like to be interrupted, she just hung up on me! What a great way to solve your problems, right! So I marched my butt to the office and told her how disrespectful I thought that was. Of course though, she just responded to me in anger and MORE disrespect! Why would I want to live here if that is the way I am treated?!
The ONLY reasons I decided to rate with two stars instead of one is because the manager (Jean) was kind to me when I talked to her and, guess what? She didn’t interrupt me! What a delightful surprise! One of the other staff members (Chris) did a good job with our tour, and I appreciated him, but the other staff members are very defensive and don’t seem helpful AT ALL. Also, the price of rent for the square footage plus almost all utilities included is very reasonable, so they get a star for that.
My overall review is that you should live here if you are poor and have no other option and if you don’t mind being treated poorly by the staff members. Otherwise, please, please, please don’t do what we did. Find another place to live.