Baskin-Robbins

If you offend easily, don’t read this and go knit a cozy blanket.
Absolute 5 star CHOKESLAM! One star is 50 too many. This place sucks, even the Dunkin Donuts side was Dunkin stupid. Let’s set the scene:
Ordered a Mothers Day cake, in person, for the in laws and go to pick it up 5 days later. I walk in and hand the slurpee guy the receipt. After several attempts to tell him the receipt wasn’t a request to make a cake, I was there to pick one up, he had to make a phone call. Interim– Apparently he was the DD extrordinaire because when he left, movement from the other two employees ceased. A bevis and butthead mutation looked at the other employee and repeated several times «I dunno how to make that.» While the other employee fell silent. The poor lady at the BR counter had been standing there for 10 minutes with her daughter so I, being the proactive customer, shouted «I’m pretty sure this lady would like some assistance, after all she’s been standing there long enough for everything to melt.» DD and Baskin Robbins owes me $ 8.50 for managing their employees for that period.
Raj came back and said «I don’t know my friend.» I responded with a «go forth and knowledge yourself and return with my cake.» He left and came back, telling me that he didn’t have any strawberries in the back. If I wanted strawberries, I would have gone to a grocery store. A 9″ round red rosette cake was all he had to produce. Made 3 more phone calls, disappears and comes back with some stupid valentines day cake, SQUARE, with pink hearts all over it. He almost wore the cake.
I lost my mind on him and decided I should leave and come back in the morning when he is not there. But that’s not all. I didn’t realize how badly Baskin Robbins had lost sight of customer service until I decided to call BR customer service and complain about the horrific situation and customer service that was unfolding before my eyes. Prime example of why businesses crash. To my surprise, BR completely passed the buck. They apparently don’t care about the conduct or business practices of the people operating under their name because all she would tell me is that it was privately owned and offered to put me in contact with the owner of the location. Thanks Ignoramus, the slurpee guy will be more than happy to take your call and get back to me. Oh, wait, he’s standing right here in front of me, in fact he’s the reason I’ve called you. Glad I could spend a portion of my life wasting it with you.
Baskin Robbins deserves to fail, I will never do business with them and I think DD has over reached it’s abilities. Do yourself a favor and go some where else because entertaining the idea of purchasing a custom cake from this place as a good one, will equal the disappointment of realizing that Walmart does not sell genuine Louis Vuitton, sorry.
Probably should have knitted that blanket. God this place p! ssed me off.

Ordered an ice cream birthday cake for my son one week in advance. It was not ready even though I showed three hours after scheduled pickup. Their reasoning made zero logical sense.
In an attempt to «satisfy» the customer, they offered the same flavored cake in another color. Considering its a 30 minute drive to the location, I accepted. Unfortunately, they screwed up the writing on the cake! It was only supposed to say «Happy Birthday.» To my surprise, my name was written on the cake!!! I told them that’s not who the cake was for and that I didn’t ask for a name written.
As if I were taking part in a comical sitcom sketch, the employee took the cake and started scratching off the name. If the cake were for me, I’d leave upset and never return. Do yourself a favor and steer clear of this BR.
Oh ya, BTW, offering an upset customer a donut because you screwed up isn’t what I consider the best way to deal with a problem.