Autozone

Small store but selection is decent. Kind of average. Staff don’t seem to want to be bothered /​prefer joking with each other loudly, though no one was rude or mean.

Really guys??? Place has gone from OK to the worst run shop in the area.
I don’t even know how corporate is not getting involved since I’m sure there has been plenty of complaints of incompetence at this location in Medford Ma for some time now.
I call about parts I ordered last week, can’t find it. I ask about the part I ordered yesterday since there’s no delivery drivers for quite a while now and they ask that you come pick it up.
So I call on the items before I head there so to not waste my time and they do not know where the items are and since he’s really busy and have a few people waiting I need to call back. Is this how you keep your long term accounts??? REALLY???
If corporate doesn’t turn this place around in MEDFORD MA you’ll see plenty of accounts going else where even if it’s further.
BAD customer service and incompetence = FAILURE

Went here to test and charge our RV batteries. Took them 20 minutes hooking up to the test, and told us they could not do it since it was an RV. (Yesterday morning I called, and they said they test and charge RV batteries) As we were about to leave and started her up, we realized they completely drained all of our batteries. We asked them to jump start her, and they pretty much shrugged their shoulders and said they don’t jump start RV’s. So we were left stranded in the parking lot for an hour waiting on roadside assistance to jump start here. My advise, never come here.EVER.

Most bizzard experience I’ve ever had going to autozone! When I first walked in we had Jeffrey on the drums banging very obnoxiously with two screw drivers on the check out table! He was very loud and very inappropriate! Some of the worst customer service I’ve ever seen. You’re in the wrong business pal! So supposedly there credit card machine went down, so they were only able to take cash! So I left and went to the atm and to surprise when I got back the machine was back up and running! Just a terrible experience and the worst customer service ever!

This is a review for the store and the online website.
I purchased two belts, and a slave cylinder from autozone. Apparently it took me a while to learn my lesson, because none of the parts fit my car despite confirming that they were for the right car.
Paid next day shipping on the slave cylinder, and after taking out the old one, I discovered they weren’t the same fitament. I called autozone to report the discrepancy, at first they didn’t want to refund my shipping, later they offered me a 5 dollar gift card for my trouble.
Don’t bother getting parts at autozone even if you want to save money, especially if you’re in a pinch.

Worse part of the store is the staff. The most unfriendly bunch of people working in customer service. No one greets you, goes out of thier way to help you or makes you feel like they appreciate your business. The only reason I didn’t give one star was because the store was neat. I would avoid.

This is a pretty standard Autozone. The store is clean and usually well stocked. The employees are generally nice and try. i have noted they are often understaffed on the weekends (Autozone if you read this the more people on the weekends the better), but are pretty quiet during the week.
I’m not sure why there are so many 1 and 2 star reviews especially when it comes to repairs or lack of information like for the size of the bolts or fuse locations. Just because you work at a Stop and Shop doesn’t make you a chef, and just because you work at an Autozone doesn’t mean you’re a mechanic. I am willing to bet that a lot of the employees have never changed a battery or a bulb prior to working here and they are learning as they go. This means the employees are often slow and intimidated when helping or are reluctant to help altogether. If you choose to use the FREE assistance you should really consider this beforehand, after all you get what you pay for. I personally would never allow these kids to touch my car.
It is a similar story for looking up parts, unfortunately you have to know what you’re looking for, since the knowledge of most of AutoZone’s employees is limited to what’s on the screen in front of them. If you want to advice on how to remove a Pittman arm or a drag link, or what the best way to press out a bushing is you’re probably out of luck because frankly a lot of the people working at these stores would pay someone to do it for them, and have never performed a major repair.
While I know many will assume that if you don’t know how or don’t want to work on a car then you shouldn’t work at an Autozone but everyone needs a job. To summarize this is a fairly standard Autozone, the people (for the most part) are nice and do what they can. When I go in there they usually have what I need or offer to get it for me from another store or the warehouse. Lastly, if they can’t get it they usually give me a suggestion as to where I can get it.

I learned on Sunday that I had a burnt out headlight… I purchased a replacement at PepBoys on Monday morning but they wanted me to wait plus pay them to put it in (I know it is easy, I just didn’t know exactly what in my car was the back of the bulb). I took the bulb home and intended to do it after work but during the day someone pulled up beside me while driving and told me I had no brake lights. Ugh! I was lucky to have found this place on my way home. Will S. helped me immediately, offered to put in the lights, and was terrific. No wait, no extra cost. I really, really appreciated the help!

This is the first time I have written a Unilocal review and I have been on it for years. This is how bad my experiences have been with them.
I had a burned out headlight so I went here since it is around the corner. The guy who came out fix it for me (assuming I needed his help) ended up shattering the back of the old bulb which meant it took him 15 minutes to finally get it out when it should have taken less than 1.
About a week later, I finally decided to cave in and buy a new battery since I knew it was on the outs. Again, because it was around the corner (and I was hoping the rest of the staff wasn’t as bad as the first guy), I went back here. When I said I needed a new battery, they looked at me skeptically like a woman couldn’t possibly know if that is what she needed. All 3 employees came out to my car to test my battery, leaving the store unstaffed while customers were still inside.
After finally agreeing with me, the employee who brought the new one out asked «Am I getting a tip?», with a cigarette dangling out of his mouth. So thrown off, I responded, «I was going to have a friend put it in, but I guess you are doing it…» After a few minutes, he told me I was all set and walked over to the cigarette disposal to finish his cigarette. My hood was still up and the cover off my battery. I got out of my car and he watched as I struggled to put the cover back on before shutting my hood.
Two days later, I try to leave my apartment to go to my college graduation and I have no clock lights on my dashboard. My car won’t start. It’s a few days before I can have the aforementioned friend come over to look at my car. He is stunned. Besides the excessive amounts of electrode gel, the cable/​electrode/​whatever that is supposed to be attached to the left side of the battery is just sitting on top. Mr. Tip did not attach it correctly.
Besides terrible customer service, they are inadequate at the most basic car maintenance tasks they are supposed to be able to help customers with. DO NOT BRING YOUR MONEY OR YOUR VEHICLE HERE!

Service sucked

If you need help, they will be friendly, but they will not actually help you.
They will gladly look up your part that you need (or at least try to). If they eventually succeed after 10 minutes of trying they will tell you the part and that they don’t have it. The end. Where can you get it? If they know, they aren’t going to volunteer that information.
Wonder what size screw to get? It’s in aisle six. Oh, you mean you want to know which one to get? It’s in aisle six. Do they have a ruler? It’s not in aisle six, but they’ll say it is because they stopped listening. Once you try and use the ruler by the register, another employee will approach you and say that what you seek is in aisle six. And no, they don’t know how big it is either.

Standard Autozone. Nothing special, but when you need something, Autozone is a nice physical establishment that you can find about anywhere. Having hit them in three corners of the country and some smack in the middle, they all seem familiar to me now.
This one stands out as staffed by people who don’t want you in the store. I’ve been there a couple of times for an assortment of things, and never have I seen a smile. Calling to ask about availability, I often got «We don’t got those». Well, then we don’t got any business for you then.

For those unfamiliar with this RPMporium, Autozone has almost every part for every car, but not specific parts for your car. Feel me?
Batteries, lamps, spark plugs, air filters, fluids, fuses, fresheners and fan belts = yes.
Make/​model specific OEM parts like a quarter panel for a 2010 Honda Civic or a side view mirror casing for a 1995 Jeep Wrangler = no.
After being struck by lightning or hitting a raccoon made entirely of electricity or whatever the hell caused every bulb on the driver side of my vehicle to short, I stopped in to this location to buy and install replacements. The various models were well-​stocked, indexed by model number and easily referenced in the aisle guide.
On check out, the guy at the counter tossed in a sample of bulb grease, advising me to «use it so the terminals don’t get rusty and all short out.» Oh, hehehe. Yeah, maybe I will.
Turns out I grabbed the wrong tail light and on running back in to correct the error, Counter Guy offered a «eh, close enough» swap for the right size bulbs, which were actually $ 2 more expensive. Totally unnecessary and pretty OK in my book.
When I undoubtedly fck up my vehicle once more with a massive wave of energy, porcupine safari or the ol’ Objects in the Mirror are MUCH Closer Than They Appear debacle, these guys have what I need to simulate self-​confidence in home auto repair.

Hours are 8 – 9 all days but Sunday which are 9 – 6. This store is large, full of the usual things you find at an autozone.
I was really tempted to buy the glittery decals that say ‘baby girl’ and the «crome» ones that say ‘heavy duty’ for my kid sister’s first car, just for shits and giggles. I held back. Somehow I didn’t even buy the blingblinging door lock covers… Full of self restraint that day, apparently.
I instead purchased winshield wiper fluid. Also a new cap for my boyfriend’s brake fluid thingy. They have a really nice return policy, and always tell you to ring it back if it’s not right, or whatever.