Mr Tire Auto Service Centers

Well, got my car back and thought I’d post an update
The latest episode involved an attempt to remedy an issue with my brakes. After a ‘diagnosis’ that started with a pulsing of the brake pedal, I had pads/​rotors/​calipers installed on all (4) wheels. While driving home from the shop, the same sensation was still there, only worse! I brought the vehicle back and they had it for (3) days, telling me that they could not replicate the problem. Apparently, no one bothered to remove any of the wheels! I took the vehicle to my local mechanic who identified the issue in 10 minutes by removing the wheels and noticing that the left rear rotor was ‘glowing red’ hot as a result of a faulty/​stuck caliper. Upon returning to the shop, they replaced the bad caliper and rotor, but in the process somehow blew through the cap on my fluid reservoir, which I replaced due to the uniqueness and age of the vehicle.
After calling to see if the cap was simply installed and the fluid topped off, I arrived at the shop only to have Mike the manger tell me ‘you won’t believe what happened now!’ Apparently while pressurizing the system after replacing the cap, something ‘blew apart’ spewing brake fluid all over the bay. I asked to look at the problem and was shown a random spraying of fluid in the undercarriage. At that point I asked him to get it off of the lift so that I could have it towed to another facility. He was prepared to charge me hundreds of dollars to ‘tear the whole system apart’ to diagnose the leak location, then likely hundreds more to ‘fix the problem’.
After having the local mechanic check the issue out not only was there no leak, but the left rear caliper had no fluid in it. Topped off the fluid level, bled the system and like magic, no repairs required.
This was my 4^th consecutive negative encounter at this location. There is a serious issue both with management and staff that I strongly suggest be investigated. These people are crooks

Strike 1: I had a tire repaired at this Mr. Tire with a tread puncture and they were just about ring me up when the mechanic came up and said there was a 2^nd side wall puncture, which i suspect he had caused. They can’t repair the 2^nd side wall puncture so I had to get a new tire to replace the punctured one.
Strike 2: I had my GMC Canyon pickup truck brakes done at the Waldorf, MD, Mr. Tire on a Sunday a while back. After a couple weeks, I noticed the brakes were squeaking severely and would lock up and smoke I took it to the Mr. Tire in Mechanicsville, MD, and they replaced the brakes which wore out prematurely for free. They said they had to re-​lube the brake cylinders so they wouldn’t stick, which I thought was odd. I suspect they didn’t want to deal with the real problem which I mention later. After a few weeks, the brakes started sticking, again. I eventually took the truck to an independent mechanic and he said all the seals and the brake cylinder were shot because the wrong fluid was used instead of the brake fluid and that caused all the rubber to swell causing the brakes ti stick. I eventually had to pay the cost because the Mr. Tire insurance carrier refused to pay my claim. If the Mr. Tire realized the seals were going, they should have fixed them and billed the Mr. Tire in Waldorf instead of letting me go with that problem
Strike 3: I had a tire valve leak that was flattening my tire and I took it to this Mr. Tire and they replaced it after 3 hours and several other customers getting work completed even tough they came in after me. When they rang mine up, they said $ 39 dollars and I said, «no way because I had tire insurance». They looked and said I had it on the other tires and I said «no, I didn’t, I had it on all 4 tires». The mechanic, negating the fact I was within earshot and he was in front of me, said to the manager that they could charge me for something else. The manager realized he was caught in a lie and let me go without paying anything.
I suggest Tires Plus or Goodyear Tire centers who now get all of my business instead of Mr. Tire

Their service is wonderful. Always feel like I am being told the truth. They have always worked with me with times and generaly get the work done by the time promised. Very friendly staff who know what they are doing! I would recommend this place to my mom:)

I never feel like they are trying to rip me off and they are always willing to go the extra mile for me. The store front desperately needs renovations, but the mechanics are trustworthy and friendly.