U-Haul Moving & Storage of Mechanicsburg

I cannot express enough gratitude for uhaul Mechanicsburg. Sarah the manager was amazingly helpful in getting my truck turned in, my storage unit for a month and then at the end of the month (yesterday), I had an LTL carrier drop off a trailer so I could load my storage unit onto the freight truck. I was not at uhaul but Sarah and her team accommodated the drop off of the trailer, helped me work the truck door when it was stuck open, and dealt with the driver for me when I couldn’t be there. They are AWESOME. Thank you so much Sarah!!! Most pleasant storage and moving experience I’ve ever had, what a friendly and helpful staff! Also my stuff was in storage for the month of January with a few snow falls, nothing in my unit got wet or damaged, clean safe facility! Thanks a bunch!!!

After discovering that York uhaul installed the electric wiring on our hitch wrong (and it wasn’t discovered until our first trailer rental) this location was happy to help and replaced our converter free of charge. They also gave us new chains for our hook up as well.
And considering we were already loaded up (cats and all) they were a huge help with getting us back on the road in time

We very explicitly reserved a 10ft box truck after being told a cargo van would not hold queen-​size mattresses (I have no idea if that’s true). When I went to pick up the vehicle, I was told I had a 14ft truck on reserve. This, of course, was a more expensive vehicle. There is no way one could have confused the word ‘ten’ for ‘fourteen,’ so I do not believe this wan an honest mistake. Fortunately, a 10ft was available, and the error was corrected. Secondly, I was told the gas tank was at 7/​8ths, and had to be returned as such. How the hell is one supposed to estimate 7/​8ths? Why don’t they just fill the tank, and tell you to return it that way? I have a feeling this is a gimmick they use to make it more difficult for people to fill the tank the proper amount. When I got in the truck, it was at ¾ full, and that’s how I returned it. I was told upon the return that I was under (I drove the truck 24 miles and put a little over a gallon in it), and they tacked 50 $ onto the bill. I promptly got back in the truck, drove it to the gas station across the street, and filled it nearly full. What the hell, I was supposedly ¹⁄₈^th of a tank under (¾ = ⁶⁄₈), and they were going to charge me $ 50… If I ever need to rent another vehicle, I’ll do everything I can to rent it elsewhere.
Oh, and we rented from here a couple of years ago to move my daughter from college in Lancaster, and the truck broke down on the way back. I understand this sort of thing can happen, but coupled with this last experience, I’d look elsewhere.

We had a really good experience arranging for the rental and transportation of U-​Boxes through this store! The people we dealt with were friendly and very helpful with all our needs. The whole process ran very smoothly from pickup in PA to delivery in CO!