Pep Boys Auto

Let’s start with customer service. Not only do they automatically put you on hold when you call, but when they do talk to you, they speak in a tone that says they don’t care to talk to you nor do they have any indication of what a friendly voice sounds like. We dropped off our car and after about four hours (had to change all four tires and alignment), we picked up our car. Again, we were not greeted by any staff members or even given a smile or look. The girl who helped us at the service counter didn’t acknowledge us until we said something. I’m sorry, but is it so hard to greet a customer or ask how you can help? Apparently, customer service isn’t an importance in this establishment which is reflected on the overall rating of this business. With our new tires, the air pressure alert light still came on inside the car. Please, if we are going to pay hundreds of dollars for them to care for our car, they need to complete the job. Unless they dramatically change the way they do business, we will no longer be coming here and I suggest you don’t either.

Whoever is managing this store apparently does absolutely nothing about employees who have zero sense of customer service. I went in to return a tire air compressor that stopped working after 3 months. Employee «A» at the front desk told me the person I need to see, employee «B», is busy, so «do some shopping and we’ll be right with you». Well, 15 – 20 mins later, I’m getting antzy and I’m trying to find «A». After 30 mins, I finally stop her and she says to me «Can I help you?». That’s right, she didn’t know who I was. I reminded her, and she says «Oh, ok. I’ll go get person „B“». She later comes back from the parts area and walks right past me saying nothing. By this time, I’d spent at least 45 minutes in the store and my broken air compressor, which I simply wanted to leave the store with, was nowhere to be found. I’ll never return to this store in my life. AutoZone is 5 mins away, two stores, in either direction.

What terrible service and a horrible unprofessional staff. Being the only customer in the building standing at the registers waiting for help and 4 workers are just chatting away ignoring me. For over five minutes. Then gave me attitude to boot.

Scam artists. My overheating car was diagnosed as needing new head gaskets for $ 1800.00 by their «master technician». Had it towed to my dealer because they offer courtesy cars and figured repairs would take a couple of days. They checked it out — no coolant in the oil, no oil in the coolant and passed TWO pressure tests. Low coolant had put an air gap in the system, the repair quoted at Pep Boys was totally bogus. It is now 1,500 miles later and no problems. Either the «master technician» is incompetent or they tried to rip me off.

If I could give less stars, I would. Never take your car here for inspection of any kind. They wanted $ 600 for fixing something that we had already had done somewhere else. There was no way that our car should’ve failed the state inspection.
Supposedly needed new brakes, rotors and tires… The car isn’t driven enough to even make that much wear in the few months we had our car done for the same stuff.
Never again am I coming here. Don’t do it, or you’ll be paying an arm, leg, and possibly a torso…
Update 6÷4÷15
Took it to the Sears in Camp Hill, and it passed. All it needed was a lightbulb above the license plate… Ridiculous.

This is not typically the way this store does business. I am usually happy with their service. I have purchased tires and several other products from them and was always pleased. Maybe it was just a bad day for us both.

If I could give a ZERO STAR review I would! The worst service place in Mechanicsburg. I brought a fleet vehicle in to fix a flat tire… they decide to do a full Maintenance visit and never fix the tire. After I asked when I picked up the car if it was fixed they answered yes! I get home only to discover the rusty nail is still in the tire! Mind you I left the auto at the shop for 5 hours! Don’t go to Pep Boys! They will attempt to rip you off and watch out for the service reps. They are not trustworthy!

If I could I’d give this place a — 2343 stars. I dropped my car off for a tire plug (which by the way is free for Pep Boys Reward members) at 10 AM… it wasn’t ready until 8:30 PM. Needless to say they close at 8, and that’s when they decided to START plugging the tire after we went off on the manager. In an effort to save the one customer that may still want to go here… this happened on a Saturday. Regardless 12 hours to plug a tire which normally takes 30 mins or less is ridiculous. Save yourself. Go somewhere else.