Motor-Vation

I stopped at this shop to get my tires changed and these guys were really great. They did an outstanding job at a fair price and they really helped me out because I was in a pinch when I called their shop.
I was on a long trip from Boston to Chicago to Indianapolis and back to Boston, with many stops and detours along the way. I did not need tires at the beginning of my trip but after a couple of thousand miles my rear tire was starting to get bald and at a rest stop I noticed that now I have cables showing. I was very concerned and needed to get them changed immediately. I called three dealers that were on my route and Motor-​Vation was the only one that cared about the fact that I was on the road and could not wait two weeks to get the tires changed. I had to get back to work!
Anyway Reggie the service manager said he could juggle some things around and get me on my way. They were three weeks out for service work and I am sure it caused him some headaches to have to pull one of his techs to work on my tires. I am very grateful to these guys. Reggie may not be the most cheerful guy but he was very good to me in a way that anyone who has ever taken a long motorcycle trip can appreciate. Besides what I want in a mechanic is a good one not a cheerful one!
Cheerfulness is for the front end of a motorcycle shop which is exactly what I encountered while waiting on the sales floor with Aaron from sales and Kelly from parts (I think it was Kelly, the guy in Parts). They were very cool and chatted with me for the hour I waited for my motorcycle. Aaron spent a bunch of time answering my questions about some of the motorcycles knowing there would never be any sale coming out of it since he knew I lived in Boston. Kelly was funny and kept chatting while working without making me feel I was bothering him with my questions about the area and what not.
Thanks a bunch Motor-​Vation!
Sean

Called the shop to have some work done on my Victory Jackpot. I was informed that no scheduling was not «just drop it off» it has been almost 4 weeks that it has been sitting in the shop. All I needed was a rear tire and a new kill switch. I hope to get my bike back before the first snow fall.

If you are looking for a top notch motorcycle and atv store, then motorvation is the place for you.
Name brand products and friendly, helpful staff make any experience a good one. The people at motorvation are there to help you get exactly what you need. I was in and out in no time. We would all rather be riding, but when its time to fix the atv or buy gear, motorvation is the place to do it.

I visited the dealer several times: once to look around at new bikes, once to order a part and the most-​recent time, to have warranty work done on my bike.
Most of the folks who work there are very nice, especially the young man who works at the service counter. The folks on the sales floor are nice, too, and seem very knowledgeable about the products they sell.
The service department, however, is what prompted me to write this review and it is mixed.
I called to inquire about having warranty work done and the answers I was getting didn’t make a lot of sense to me. Anyhow, I brought the bike in and the service manager, Reggie, seemed, well, disinterested and vacant. He never greeted me and kept staring into his computer monitor while talking to me. He also wasn’t great about calling me back and it seemed like whenever I spoke with him, it was a bother — like he had better things to do than to talk to me.
In the end, however, the work was done, correctly, under warranty, and the bike returned to me without issue. I will probably return for service but I have a vaguely uneasy feeling about Reggie. Maybe I kept reaching him on off-​days, but when you’re in the service business, I think you should have a more customer-​oriented attitude: acknowledge customers, make eye contact, listen to their needs and call them back in a timely fashion.

Meagan is fantastic. Competent, knowledgeable, laidback-​everything you want in a salesperson. Service department is the same. Always busy, but quality service.
They like me even though I haven’t bought a bike from them. I guess they remember me after years of drooling on all the pretty-shiny’s they have in the showroom.
Small family dealer feel with big franchise dealer service.

Motor-​Vation is a great dealership. My wife and I have bought 5 Victory motorcycles from them. I bought my first Victory from them in 1999. The service department is very thorough. It may take extra time to get the work done since they are always busy, but its worth the wait. They can get the parts you need too. The sales staff is very helpful too. We stop in a lot just to say hello to everybody.