Members 1st Federal Credit Union

I’m closing my accounts today and I’ve only been with this credit union for 3 weeks. Ten days ago I ordered my personalized debit card online. The other day I received an unnerving call from a branch manager at a Members 1^st branch NOT close to my home with apologies stating that another member somehow received my new personalized debit card in the mail. When I asked her how this could happen she said she had no clue. Luckily for me this honest person took my personalized debit card into that Members 1^st branch. Mind you, I am aware that this the card is useless without a PIN connected to it, however, just the fact that somebody else got my card left me with a hollow feeling.
For my convenience, which was NOT convenient, the manager at that branch said that she would call my local branch and have them make a new debit card for me that I could pick up there.
So, I go to my local branch get my new non-​personalized, generic, debit card and pin setup and everything’s great, right? WRONG!
Yesterday I took a client out to lunch and used this debit card to pay the bill. Thank goodness it went through because my client was standing next to me when I paid the bill. Shortly after that I went to a pharmacy to pick up a prescription and my Members 1^st debit card was declined. I went to the ATM machine at the front of the pharmacy and tried to use the card there as well, but to no avail. I felt like Debra Winger at the grocery store in the movie, «Terms of Endearment»! It is very frustrating knowing there is plenty of money in your account and you ARE using your correct pin number, but, you cannot gain access to your money. Very glad I had cash in my wallet to pay for my Rx.
I drove to the Members 1^st branch where I do my banking and inserted my Members 1^st debit card into that ATM. It ate my card and spit out a receipt telling me I made too many bad attempts using the wrong PIN number. I was not using the wrong pin number!!! @#%%%^^&*%$@.
When you go into the Members 1^st the whole atmosphere is a real downer. The employees seem to be demoralized or bored, or both.
I am really not feeling good about this. As a matter of fact, at this point I have zero confidence that the banking systems and protocols set up at this credit union will keep my personal information safe, and to me, when it comes to my money, having faith and trust in my banking institution is critical. Do they take their fiduciary responsibilities seriously?
Why spend all that money on advertising to lure new customers if you’re going to subject them to lousy service?
If this credit union screws up something as basic as this, God forbid, I would hate to have to deal with them for a mortgage or car loan. Who needs this frustration, I ask you?
Far as I’m concerned, two strikes and you’re out. Forget about the the third one.
Put your money where your mouth is. I’m taking mine somewhere else!

I only go here because it is where my car loans are and I have set up a basic savings account. This place does not want your business if you are old school and want copies of anything sent to you. They made it extremely easy to sign up for edocuments, few clicks on a website and done but when i wanted to change back to the old way now all of a sudden I have to go in and sign a bunch of papers.
There is nothing special about this place and they do not go out of their way to accomodate customers. Once my car loans are paid off I am done with them and will never use them again. I am so glad I stayed with Metro Bank for my main savings and checking accounts.
They also screwed up several times paying off a prior car loan and gave me the wrong balance on two occasions and I kept waiting for my title to come from Penn Dot only to find out that they gave me the wrong balance/​payoff so there was still a balance of a few bucks but enough for me to never get my title. after a month of dealing with them it got resolved but only after I kept telling them something is wrong because it does not take a month to get the title from penn dot as I always gotten them in about a week or two once it was paid off.

I do both my personal and my agency banking with them. Great folks, good service, and the level of amenities I require.