Firestone Complete Auto Care

Devon you the best… I don’t go there very often but looks like now I will. Devon is very professional and courteous and he did great job. He is a huge assets for Firestone. Even though he was busy on Sunday he did accommodate inspection and oil change for both my cars and gave me call when it’s done.

I’ve taken my car to this garage several times and always left satisfied.
Their hours are convenient, their personnel — namely, Zach, Matt, and Devon — are professional, their work is solid.
Most recently, I asked them to fix a problem with my vehicle’s air conditioner. While the vehicle’s flaw caused the freon to leak, they honored the Firestone a/​c recharge warranty and did not charge me for the recharge (that took over $ 100 off my bill).
Their waiting area needs some work — plastic bowling alley-​type chairs around a corner of the room — but, that’s a minor matter.

NEVER BRING YOUR VEHICLE HERE! THIS PLACE IS A JOKE! The so called mechanics here have no idea what they are doing! They care nothing about making sure that the job is done right and the vehicle is safe to drive. I have had to bring my car back to this place 3 times now because they screwed up every time, and they still didn’t get it right! My car isn’t even safe to drive! Not to mention after all the times they screwed up they still tried to charge me for parts they had to replace because they messed up in the first place. If you want genuine good service to your car and to trust that your vehicle is safe don’t go here! I’d give zero stars and call the police on these people if I thought anything would actually come of it. Horrible horrible place!

(As sent to Firestone)
Hello, this is a complaint about the Firestone auto care location at 4719 Carlisle Pike, Mechanicsburg, PA .
My family has had nothing but terrible experiences at this location. I’ve personally had them strip and break wheel studs and warp my front rotors from improper tightening of lugs (with a high power impact instead of a torque wrench).
We put a new steering rack and all tie rods on my fathers car only for them to do the toe adjustments and making the brand new boots twist 2 times and get messed up (discovered later).
And my mother has had numerous issues with them. The newest one (reason for this complaint). We put a new steering rack and pump in the car along with all new tie rods. Before we replaced it, the car drove straight as an arrow because earlier this year we replaced all control arms/​ball joints/​bushing in entire front end as long as shocks/​struts, endlinks, and sway bar.
Ever since we got it back a few days ago, it pulls to the right if you accelerate then let off on a right turn, and pulls to the left if you accelerate then let off on a left turn. We went back today and they insisted (after 2.5 hrs of my wasted time) that «it is a bad tire» and they changed ONE tire out and argued with us that you don’t have to replace tires in pairs (tire pair had 15k miles on it) and charged us $ 39 to put a new one on (the drive wheels mind you)
The changing in pull after acceleration in corners indicates it is a loose bolt in the control arm. This place has CONSISTENTLY told me (a certified technician), on numerous vehicles that we’ve taken there, that they don’t have toe/​camber/​caster adjustments and I have to tell them where it is only for them to try to act superior and cut in on me talking.