Storm Towing

Broke down on I10 right outside of Seguin, the service was fast, driver very professional, I took pictures, driver took pictures my car arrived to garage in good time. The office staff is a bit on the junkyard dog side but it is what it is. When the through my insurer to pay them.

My truck broke down one morning. I called my road side assistance and they sent Storm Towing to tow my truck. The driver was rude on the phone to me and then was rude to my friend who was kind enough to wait with my truck so I could go on to work. When the driver loaded my truck, he damaged the steering damper shock. This made the truck not steer correctly. The driver came out and looked at it — tried to say he didn’t do it. If he would have backed his tow truck up to my truck, his tow arm would have lined right up with the damaged shock. He then said to let him know if it caused any damage to the steering once I got my truck back on the road, which it did — it wouldn’t turn to the right at all. I told the driver that if he would just pay for the new steering damper shock, I could put it on and we’d be done with the issue. He wanted me to pay for it & then give him the receipt. I asked him if I was to take the receipt to his office & he said no — he didn’t want them to know about it. I told him that I would order the part and he could go pay for it and I’d pick it up. When the part arrived, the tow driver had blocked my number from calling him. So I called his office. They were rude and said it would take a few days for them to decide what they were going to do about it. I had already been without a vehicle for 4 days because of this issue. I’m going ahead and filing the claim with my insurance and hopefully they can get my money back from Storm Towing.

Find another tow company to use. This one is dishonest and their customer service after the fact is the worst ever. Long story short… the company damaged my vehicle and claimed the damage already existed. They went so far as to alter my invoice, forge my signature and then cursed out the insurance company and hung up on them when they tried to intervene to reach a settlement. Extremely rude and dishonest. You can easily do better than Dishonest Storm Towing.

Turns out that I was more than likely talking to the owner, Travis. The info I have heard in regards to how he runs his business and treats his customers is all negative. I would suggest calling your insurance company, AAA or roadside assistance and filing complaints with them if this is how you were contacted by Storm Towing. It will take follow up on your part. Also, TDLR is their state oversight:
When I posted my first review, there was no information from the company on Unilocal.It makes my wife and I laugh in disgust to read the business owner talk about professionalism. He wouldn’t know what professionalism looked like if it smacked him in the face. A true joke. Stay away.

I had an issue at Buc Ees off I 10 on the way back from Houston to San Antonio. I pulled into the fuel stall and began fueling. At the same time I pulled the oil cap off the top of the compartment to add some oil before venturing on. Well, I sat the cap on top of my block and looked away only to hear it fall down in the front of the engine compartment and perfectly into the radiator fan housing. I was pretty sure that was where it went and after talking with a bmw service advisor I was also sure I couldn’t get to it.
USAA put me in touch with storm, as I had decided that I was simply going to have the car towed into BMW. The tow was going to cost quite a bit and stood to be easy money for the driver /​owner who showed up. Now this guy was pretty raw in his conversation style I’ll give him that, but low and behold if he didn’t retrieve my oil cap from the fan housing not only saving me the towing expenses but sacrificing easy money out of the pocket of his business. In other words, he helped me out when he had the legitimate ability to make hundreds of dollars off me. I’m grateful to him and his other driver who showed up and helped me out.
I’m petty protective over my M3, but if I run into another odd situation and need a tow in the area… I’m calling Storm without hesitation.

I recommend storm towing they are fast and reliable. Very professional and pay attention to detail. I own a towing service WILL TOW and I’m proud to say storm towing is one of the best towing services out there. Thanks a lot storm towing for your superior service I will continue to recommend your services to anyone

I was treated so poorly by the driver! My battery died. I called Ameriprise road side assistance. They called Storm towing and arranged a 45 minute arrival time. Driver was here in less than that. Great start that quickly turned very ugly. Driver pounded on my back door. When I answered he was angry. He did not introduce himself, but instead stated angrily «I called you three times!!!». To which I replied «oh I didn’t hear the phone ring.» Again angrily «I called you three times!!» Me, «maybe you have the wrong…». Interrupted rudely and angrily «i got your voicemail and it said your name,» Me, now startling to get irritated, «I’m sorry, I don’t know what happened…» Driver just stares at me angrily so I didn’t know what to say. He continues to stare at me angrily. I say «is this how this is going to go?» He says (as he’s walking away) «I’ll tell you how this is going to go, you can find someone else to help you». So he left me and my 6 year old stranded with no way to get my car started. I called Ameriprise back and due to the weather had a more than 2hour wait.