Well Being Being Well

The woman who works at the front desk is literally the nastiest, most obnoxious medical staff person I’ve ever encountered, and I used to WORK at a hospital. Someone else in the office apologized profusely for the way I was treated (I didn’t call to complain — they called me) so they definitely know what’s going on. I can’t imagine why they still employ her.

First, I will start by saying that the reviews on the doctors are wonderful. I’m sure that they do great work with their patients. Unfortunately, I have to echo the same sentiments as other reviewers regarding their front desk staff. I needed to reschedule my appointment due to my husbands work schedule (I am a stay at home mom). The front desk staff was incredibly rude. She acted dismissive and every time I called she acted as though she had an elitist attitude. I believe her name was Illianna (or something similar).
It is incredibly difficult to find a doctor who can really focus on the patient as a whole and I believe this office has the doctors to do so. The front line people in their office who give you the first impression unfortunately, are leaving a very bad first impression.

Just tried to get an appointment with Dr Lemmerman. She is not taking any new patients currently and hasn’t since 2013. I’m on a waiting of list of 100 people. I was offered the other 2 doctors at this practice. I asked the receptionist I had on the phone if she could help me figure out which of the 2 would be the best fit for me. Her response was less than helpful, not friendly and not courteous and quite frankly didn’t care to help me in any way. Not a good first impression. So disappointing when an awesome doctor has staff like this.

This practice is the standard for what all medical professionals should strive for.
I’ve been with Dr. Kate Lemmerman for more than 20 years. She is my general practitioner; I see her for everything. She listens, she laughs, she’s open to discussing any and all options. She’s also got good intuition. Unlike too many doctors, she’ll actually *touch* you to help understand what you’re feeling.
She joined Well Being Being Well a few years ago and it really is just the right place for her. A practice that embodies her own values and style.
I adore the office staff. They are professional and friendly and seem truly delighted to see you and (more importantly) to see you get better.

I couldn’t get beyond how rude their office staff was.
This place seems all about the money first, and the patient last. Treated quite dismissively and rudely today and got a taste of what it’s like, without even seeing the doctor. I will not be returning as a new patient.

I have ongoing, complicated Hypothyroidism with reverse T3 issues that have been unable to be resolved by other doctors. In fact, I am fairly certain that one unnamed doctor would have done me in had I continued to see him!
Dr. Clamp is undoubtedly the most progressive doctor I have ever met, and this is no small feat as I am a nurse with more than 20 years experience as an RN in ICU’s. She LISTENS! actively, Takes what the patient says without any judgement, and actually uses the patient’s account of their own story/​symptoms to help make a diagnosis. She even asks «What do YOU think?» frequently. As a nurse with a Masters degree, this is the first time this has ever happened to me! The other thing I love is that she doesn’t act like MY lab results are some secret mystery from the heavens! She allows me to see them, keep a copy, and explains them in GREAT detail!
On to her staff. Many times, when I have found a wonderful doctor, it seems that the staff is just awful. I don’t fully understand this, but it is just what seems to happen. However, with Dr. Clamp, even the staff, from the front desk staff, to the billing, through the nurses, ALL ARE GREAT! I love everyone of them! Theresa, Sharon, Jill, and the sweet Scottish lasses. they are polite, respectful, and do their very best to ensure that, what could be a very difficult health time, is much easier.
The single complaint that I have, is that my insurance, and all insurances, for that matter, are out of network. So it is expensive. I look at it like, you can’t put a price on health. And as long as I can afford it, I will be seeing Dr. Adrienne Clamp! She is worth it!

When I first came to Dr. Clamp I was a stressed mess. Both my primary care physician and an endocrinologist said that my thyroid levels were normal and that I needed to get on anti-​anxiety medication, or had some other issue. Having had my thyroid ablated in 1991, at the age of 20, I had gone through the gamut of thyroid symptoms and was more 99% certain that my issue was a thyroid imbalance. Sure enough, after more in depth tests, Dr. Clamp determined that my reverse t3 levels where not what they should be and were making the overall test results look ok, when they really weren’t. Dr. Clamp asked me many questions, and had me tested for other imbalances… I was very very deficient in Vitamin D, among some other things. After careful monitoring, and follow up discussions, I was back to my old, energetic and even tempered self. Doctor Clamp also carefully monitored my thyroid levels while I was pregnant, and I am now a happy, 41 year old mother of a happy and healthy boy. I can’t say enough about how important having Dr. Clamp in my life has been. I am so grateful for her help, and for the great quality of listening to the patient, without that look of skepticism some other doctors have.

How I went as a patient here for over a year and missed a FTR is beyond me. But no matter. Dr. Clamp has been a Godsend — she tested me with a battery of tests, patiently explained everything I needed to know, and got my thyroid back in check. Despite other endocrinologists’ treatment plans of «eat less» and «take your Synthroid,» Dr. Clamp listened and tailored my plan to where now I’ve not only dropped 15 pounds out of the 30 gained since this problem emerged, but also have the old energy back.
If you’re not there already and have removed/​ablated your thyroid, get there now. She or Dr. Lemmerman will ensure that you’re on track to live normally again.

Dr Clamp has really gotten my thyroid condition under control *in spite* of my primary care physician. She is very knowledgeable and caring. I just wish they participated with my medical insurance. But in this case, you really do get what you pay for — and that’s a good thing!

After calling this office hundreds of times, faxing them, emailing them & mailing them, no one there wants to book an appointment. They take ALL of your personal & private information FIRST for what reason I do not know. They promise to call back & never do. The staff is ANGRY that you called & even tried to get thru then they hang up on you; the office manager will also call your home to complain about the fact that you need medical care? Why bother?