Safeway

I was beyond disappointed with the level of customer service I received this evening at this Safeway. After a 10 hour day of moving between Leesburg and Rockville, I realized my car was on empty as I made the truck back home. I pulled into the Safeway gas station at this location and reached for my wallet, only to realize I had left it in Leesburg. No doubt, completely my fault but I thought surely there would be an easy remedy to this dilemma I created for myself.
I went into the gas station and spoke to the clerk (Te Lee, I believe his name was); I told him that I realized it was crazy but asked if he would accept payment information over the phone after explaining the debacle I had gotten myself into. He said he wasn’t able to but very kindly suggested that I speak to customer service at the store and perhaps they would allow me to purchase a gift card and pay over the phone.
From there I drove down to the store to ask the assistant store director if the gas station accepted the e gift cards you were able to purchase through the gift card mall that you accessed through the Safeway website; she told me no and said they do not sell e gift cards. I questioned her response after showing her the website that I accessed through the Safeway website. She went on to say that she knew nothing about it. The assistant director of a store knows nothing about a product offered through her own company’s website?!
Bound and determined to get home, I decided to purchase the e gift card for Safeway, through the Safeway link anyway. Mistake. I received the gift card confirmation, with the gift card number, through email… that I was able to access while connected to the Free Safewaywifi network. I took the email to the same assistant store director and asked if she could please transfer the Safeway e gift card to a hard Safeway gift card so I could purchase gas at the Safeway gas station at the top of the hill. She told me the e gift card needed to be printed. So I purchase an electronic gift card to turn around and have to print it out to redeem it?
I explained to her that I did not have access to a printer and was not able to print from my iPad… plus, I needed gas at that moment to get home… plus, she watched as I spent the 45 minutes prior to that going through the purchasing process and waiting to receive the gift card confirmation. She continued to tell me no. I pleaded with her and asked if she could possibly do me a solid and print the voucher from the office because «I was just trying to get home»; to which she responded that she did not have Internet access. But I was on the unsecured, free «SafewayWifi», purchasing the Safeway e gift card.
So I left the store… with a $ 50 e gift card that I was unable to use… and an empty gas tank. Needless to say with the level of service I received this evening, the gift card will go on unused and my loyalty will shift to another super market that prides its brand on customer service and setting themselves apart from the rest.
To conclude… I was able to get myself, my boyfriend and my three boxer boys home to Leesburg because that same gas associate who suggested I speak to customer service… saw the tears well up in my eyes as I paid for a gallon of gas with change… followed me out to my car and handed me a $ 5 bill to put in my gas tank. Thank you sir.

Been coming to this location frequently the past year. No issues. Staff has always been super friendly and helpful.

As far as the fruits and vegetables department is concerned, it is a 5 stars. The gentleman in charge is very professional and he provides the clients the best quality for much cheaper than the Giant (OK, hard to be more expensive than the Giant). The choice is much refined and tasty than at the Giant. Honestly. I have never been disappointed, but pleasantly surprised. I bought a cantaloupe this morning and never had such a good one in years.
5 stars as well for the florist.

Here’s why I’m going out on a limb for this store: It’s super convenient. It’s got plenty of parking. AND… It has a really, really good cheese department with a guy who knows a lot about artisan and more upscale cheeses; it has a pretty darn good bakery; try the coconut cream pie (OMG) and the regular old white cake pieces. There are good sales here every week. There’s a Starbucks, Lottery, and other services. Occasionally, you’ll run into a worker who isn’t very nice, but cashiers are great. I will absolutely agree with the angry poster — the people in the Deli meats department are Awful; they take no responsibility for customer service.

Since this location is open 24 hours and very close and convenient for me, I will definitely be back to pick stuff up on short notice or if I’ve forgotten something I need quickly. The gas station is also on my way home, so I’ll undoubtedly fill up here regularly. But when it comes to the weekly grocery shopping, I’m trekking back to my old Harris Teeter (which is also 24 hours), mainly because of one disgusting experience.
Around the time I swore off buying anything unpackaged here, I saw a small bird flying all around the deli section, landing on the olive bar and generally making me want to vomit. As I stopped to gawk at the bird after it alit upon the deli scales, an employee, apparently unphased by the feathered visitor, asked if she could help me with anything. «No,» I replied. «I’m just looking at that bird.» And the employee went on with her day.

Somebody at the store told me even though I’m above 21, I’m not allowed to buy alcohol unless I have a U.S. ID, and that U.S. issued visa doesn’t count. I don’t want to blame the staff for doing their job but please do your homework. There are a lot of people who have only passport as their ID in the U.S. and I’ve never heard of such a thing that passport is not a type of ID when buying alcohol. Actually I’ve bought beer and wine at this store many times. That doesn’t make sense at all. Btw their seafood doesn’t look fresh.

I have been shopping here for many years, even before the it was remodeled severely. The Safeway before was very friendly, and the service there was excellent. The products that were available there was great enough, especially for the small area around it. I was always there almost everyday since it was right next to my house.
However, the new Safeway is TERRIBLE. I don’t like it at all. Unfortunately, I have no choice but to go there since it is very close by. Yes, the store is bigger, has a better selection of products, have communal areas and is opened 24 hours a day which is very convenient. SERVICE, EMPLOYEES, and QUALITY is a severe drop from before.
The service there is terrible. The lines are long, and it takes forever to get assistance when I need something. The employees are very rude. On occasion, when I need help looking for a product, they would just shout at me saying «What you see is what I have» although we can clearly see it on their work cart. Even at times when I need to reach an item, they would ignore me and walk away. I have to find myself going to customer service to ask for assistance. Many of the prices are listed wrong. They have products listed at a certain price, but then as soon as it is rung up, they turn it around and say it is my fault and that I should know what the price is. How am I supposed to know how much an actual product costs? That is ridiculous.
This store needs a turnaround in service and in employees.

This place is a mess. The salad bar is bland and the ingreidents are usually old or stale, especially the lettuce. Additionally, you can almost always count on atleast one of the self check out lanes being broken. On top of that 50% of the time there is no one working the self check out. Over all the prices arent very good either.

I wish I could give four or five stars for this Safeway because I really like shopping there. However, my average review is based on the couple of bad experiences that I’ve had at this location. Some of the cashiers do not understand how to run an eWIC transaction and I end up leaving my entire order at the register. This happened a few times. I go down the street to another Safeway, pick up the same items that I just left behind, and the cashiers have no problem running the transaction. Additionally, some cashiers and even one of the managers at the Safeway on Anderson Road do not understand how to process certain manufacturer’s coupons. This is very frustrating especially when I have babies and a strict budget.
Otherwise I love that the store is conveniently located, open 24 hours, and always stocked and clean.

I’m giving this place two stars specifically for cleanness and ample parking. The staff is not knowledgeable. Example: I ordered peppered ham at the deli counter. The price listed was $ 8.99 a pound. When the deli clerk was weighing it I noticed she was charging me $ 9.99/lb. I brought to her attention that I was being over charged by a $ 1.00 as the sign read $ 8.99 not $ 9.99. She said, «I don’t know what you are talking about I gave the weight you asked, I again said no, you have here that it’s $ 8.99 your computer charged $ 9.99 she said, I still don’t understand let me get a manager. Three people to fix a $ 1.00 problem and 10 minutes of my time, ugh. The reason I was so adamant is because I have been overcharged at this store before, and I only noticed it when I looked at my receipt at home and it’s a pain to go back.
For the size of this place, I would expect more upscale merchandise, the cheese counter has nothing out of the ordinary, the olive bar looks gross and the the sushi is terrible. I don’t come here often, about 2x a year at most, I needed groceries and was in the area.

Minus one star for a scarcity of staff. A portion of your store is supposed to be open, I should not have to walk all the way across store to find someone to help me.
Minus one star for poor english when you finally find someone, making it difficult to explain what you would like.
Minus one star for a general apathy and lack of interest in helping. When I politely ask if you have any more of a particular product, your reply should not be, «I dunno, I don’t know where they keep it.»
Minus one star for shady «sale» and pricing tactics. Advertising a 30% off sale in which you inflate the price 30% so that your sale price is the same as the going market price in other stores is laughable.
Never again.

Trips to this Safeway are usually disappointing. Here are some of the reasons why:
–The Deli hours are very inconsistent. Per a conversation I had with the assistant store manager, the Deli is supposed to be open until 10pm daily, but I have gone in at 7 or 8pm on numerous occasions only to find the Deli closed.
–They tend to stock many items that don’t sell, while being slow to restock (or even discontinuing) items that sell well. For such a large store it’s also surprising that that don’t carry many items that smaller stores sell.
–They rarely have enough checkout lines open in the evenings, and one or more of the self checkout stations are frequently inoperable.
–I’ve found expired foods left on shelves for months after the expiration date. Even after bringing this to the attention of the manager, who told an employee to remove them, they were still there days later when I visited again.
On the plus side, the parking is good, and the location is convenient (hence why I bother shopping here at all).

I was double charged for a non-​trivial item by the cashier Raymond. If I had not inspected the receipt and demanded a manager’s refund, Safeway would have basically taken money from me. It is my opinion that Raymond is a terrible cashier who does this purposefully. This happened to me twice. Always check your receipt.

I like this Safeway. They don’t get as busy. Pleasant cashiers. Been going here for quite awhile now. No issues here so far.

This Safeway is open 24hours –a plus. It’s recently renovated –another plus. The self check out line always ends up costing me more time. How about adding more cashiers and remove the self check out line?
There is plenty of parking. The store is in the middle of no where. There is no other stores around it.

4 stars just for the checkout peeps are always so nice… one guy even practices his various languages on you.
Perhaps because it’s McLean, but I love how it’s so chill and that it’s not packed like a Giant (where people get cranky and rude). I love not having to wait in line for checkout here
Also, $ 5 for 1lb packages of prewashed, organic baby spinach, baby arugula, and lettuces.

I occasionally visit this store to pick up items for snacks or meals during or after work. The store is fairly large for Safeway and well-​stocked with a decent selection of products. They have an on premise bakery, deli, salad, soup and sushi bars. They have a Starbucks inside. There’s a seating area near the Starbuck’s where you can sit and eat food; free wifi is available. I generally don’t buy produce or meats here.

Ich liebe amerikanische Supermärkte. Safeway ist ein hervorragendes Beispiel für einen sehr gut ausgestatteten US-​Supermarkt mit allem, was der Verbraucher benötigt. Jeder US-​Besucher hat so seine Dinge aus den USA, die er gerne nutzt (bei mir ist es Rasiergel) und die gibt es hier im fast letzten Stop auf dem Weg von Washington auf dem Weg nach Dulles International Airport. Dieser Safeway liegt nahe am Highway, hat ein tolles Sortiment und einen angeschlossene Tankstelle, bei der Rental Car Returner ihren Wagen nochmal günstig volltanken können.

*This review is only for the Safeway Pharmacy at this location*
My 5 siblings and I have been going here for the past 1.5 years for our pharmacy needs and the people who work here are incredibly efficient and friendly. The customer service doesn’t get any better than this.
Perhaps because my family is so big and we are there so often (kids always get sick!) but they always remember our names, they give great advice and are very knowledgeable about every single ailment my 7 year old sister tends to come up with.
I no longer dread going to the pharmacy and having to wait for service. Everything is always ready on time or earlier, they are great at taking care of any insurance billing issues and even informed me of some coupons I could use. A+++

I live less than a mile from this Safeway, and although I don’t recommend it, I go probably once a week due to the location.
The issue is that about 75% of my visits result in Safeway overcharging me. Today, I had to wait at the customer service line after looking at my reciept. I received over $ 8 back, and keep in mind I spent just over $ 50.
If I shop early in the morning, and I am overcharged, I’m told no one can refund my money and I need to come back after 9am. Given this is a 24 hour Safeway, this is ridiculous.
It’s difficult to discern the cost of items during checkout, because it doesn’t display the final price, just the original price with sales discounted underneath.
At this point, I’d decided to beat them at their own game. I write down EVERY price of an item I put in my cart and then scrutinize the recipt at the end. I save usually $ 5 to $ 8 dollars a visit. At the customer service desk, to get the most money out of these mistakes, let the person know that you know of Safeway’s return policy, which is that if an item is under $ 5, you get the first item free of that kind, and the other items at the lower price.

I live in one of the apartment complexes close by, and I’ve never had an issue here. Staff isn’t the friendliest, but there are certainly some gems here. The store is always clean and I love how it’s open ²⁴⁄₇!
Also, if you haven’t tried the «u pick» coupon app for your iPhone or Andriod, you totally should! It’s a great deal!