Public Storage

Camara at public storage was extremely efficient and helpful, going out of her way to help me load boxes into my car, answer my questions about insurance and offer helpful tips re the packing of household items. She is an excellent representative of this company and as a result of her help to me, I’ve recommended public storage to my friends.

Bad customer service. Don’t bother to ask questions about the bill or your receipt when the details are not correct. Find another storage company that is able to provide you a bill with the «math» done right and that doesn’t tell you that it’s okay to have two different balances due on the same receipt.

Ibrahim is so helpful and very kind. I recommend everyone to come here and ask for him if any time you need a storage unit. definitely the best location in the area. I am very happy. great awesome customer service by Ibrahim! — Patrick H.

A very nice guy by the name of Ibrahim helped us and gave us the perfect storage size and suggested covers for our furniture to protect from dust. Don’t get ur cloth full of dust when checking out!

Stopped by to buy boxes, door locked, three other customers waiting outside, employees inside presumably for «lunch break» at 2:49 PM not amused, unprofessional. Ain’t got time for this, will be bringing my business elsewhere and will not ever come back here too unreliable and unpredictable, next

The new management here are really great. It’s always been a good storage spot (been here 3 years), but the new folks have fixed a ton of little things to make it even better, and are incredibly helpful and easy to work with. They even went far out of their way to help me on something even when they really didn’t have to.
The units may seem a bit pricey, but (as a veteran of many DC storage places over the years) they’re well lit, clean, and in much better shape than most, and it’s good value for the location. My unit wasn’t climate controlled, but was still a good temp in the hot summers or the cold winters, so all my delicate things stayed in great shape.
To be fair, I had a few really bad experiences with the old management, who were unhelpful and surly, but it really has been a big change that they not only fixed all the little things, but are friendly and fun. I notice most of the grumpy reviews are from the old régime. ;-)
Definitely check them out, and meet the ladies running the show now. They won me back over in a big way!

Camara, Dottie and the gentleman whose name we do not remember were awesome. We moved recently and needed packing boxes and other materials. All three were extremely informative about what we would need for our move. They offered us excellent pricing options and asked us to keep a copy of our receipt in the car so that we could return any extra materials that we did not use. Keeping the copy of the receipt in the car came in handy because after we moved we did have extra boxes that we wanted to return. Since the receipt was in the car — the whole process was effortless since with the move we have no idea where everything is at. They did an outstanding job packing the materials into our car. We are extremely happy with this team.

COST:
I have a 5×10 unit and it costs $ 157 per month. Pricey!
INTERIOR:
There are big cobwebs in the corners of my unit. The other downside is there is no interior lighting or an outlet to plug a light so it’s pitch black inside. You might want to get one of those stick on lights that are powered by batteries. It says climate controlled but IT IS NOT, it’s colder inside than outside when it’s winter and it’s hotter inside than outside when it’s summer.
EXTERIOR: You have to get out of your car every time you enter or exit the gate. Most storage places have a number pad that is at driver level that you just have to roll down your window. Whoever thought to put the number pad in an awkward place used bad judgment.

We had the unit for 14 months. Everything stayed dry and secure. Customer service is less than stellar. In general when you walk in the on-​site office they are not particular warm and friendly.
During our stay they had a key to our unit to be able to do repairs to their fire alarm system. I called twice to get key back and they said they were still working on issue and that they would call us. They never did.
When we called to move out and ask the process they said cancel auto pay and give us a date to move. We did both. Then moved out on date specified. Our bad is that we left the lock on… so even though they had a key, didn’t let us know about their lock/​payment policy, knew the date we were moving out and could see that we cancelled auto-​pay they charged us the next month.
Tina, the manager, explained that they can’t enter the unit or remove the lock. Which makes no sense to me since they entered the unit multiple times (she acknowledges this, but claims they hired security each time to do so… I find that hard to believe). In addition she takes no accountability for their staff’s lack of attention to detail when answering my question ‘what do I need to do to move out and end my arrangement with you all’
Needless to say we lose the argument and pay an extra $ 550 and they get a pissed off customer who won’t use them again and a crappy review on Unilocal.I guess it was worth it to them.