McLean Immediate Care

I am a medical professional. I am very unimpressed with the lack of professionalism and care at this facility. If ever you are in need of seeking urgent medical care, please go somewhere else. The front desk lady with the bright red hair was rude and obviously can’t stand her job. Carrying in my 5 year old who suffered a concussion, with blurred vision and vomiting in the waiting area, one might expect an inkling of concern from the front desk witnessing this. Nothing. I finally managed to take my child just outside the front door to continue vomiting and crying, and the lady at the front desk didn’t so much as look up from her computer. There was a very nice patient who brought me a box of tissues. A nurse brought my child in for examination. During the eye examination, she was not able to see the letters that were asked of her. I witnessed her struggle, particularly with her right eye (opposite side of the blow to her head, which would make sense physiologically). When asked to see the examination records, it was written up as ²⁰⁄₂₀! I find this blatant misdiagnosis and true disregard for his job. The Dr. did a fine job with further examination and explanation of her condition, however, with everything we had experienced up till this point I was feeling so sorry I had taken my child there to begin with. The patient experience starts from the moment you walk in the door and that’s where their ‘care’ should begin. I know this first hand as a doctor and I just wish other Drs. cared enough about their patients to train their staff accordingly.

All depends on the doctor who’s in there. I have had tremendously awesome experiences and not. Just like anything else. This place has been around forever — it’s a staple in McLean.

Dr. Robert F. Conkling defines unprofessional. I took the girl I nanny to urgent care and when I told him the mother was on the phone and wanted to speak to him, he rudely told me he was interviewing the patient and that he does not need to speak to the mother. And then he threatens to kick me out of the room b/​c I’m not family and b/​c «I’m the doctor, I have the POWER to do so.» The girl became super uncomfortable and wanted to leave right then and there. Doctors should know how to communicate. He does not.

I disagree with all those awful reviews. I have gone to this clinic for over 20 years and it’s been very helpful to be able use them. And I have never seen the place empty, ever. Charlotte who works at the front desk is very efficient and pleasant to deal with. She does a wonderful job running the front reception area. On more than several occasions I have seen Dr. Shaooll because of my regular sinus infections and she is also very pleasant to deal with and takes good care of her patients.

Receptionist is awful. Very unwelcoming and judgmental. A clinic should not have a receptionist on staff that has no manners. Doctors on staff seem overly tired and bored. Would liked to have some kind words. If you want to attract more people, hire a new assistant and have your doctors have bedside manner.

Do not go here. Whenever I come the place is empty. Yet somehow, once they call me back, and the nurse takes my temp and blood pressure and asks the basics which takes all of 2 minutes, you wait 30+ minutes for the ONE DOCTOR that is on staff to come see you. Seriously, just call us back when the DOCTOR IS READY. You get anxious sitting in a doctors room-​the waiting room is much calmer, better and overall more comfortable. This is a terribly awful experience. Seriously, save the trouble and don’t bother coming here. They also almost always misdiagnose, or just kind of poopoo your thoughts (like I know it’s this because I always get one) TRUST YOUR INSTINCTS. You ultimately know your body better than a doctor who sees you once for the first time and never again (seriously, I’ve come here a bunch and never seen the same doctor twice) so don’t go here. Really. Just don’t. It’s the worst ever.

Rushed in here with second degree burns down my hand, in an insane amount of pain, and they sat down and did paperwork before giving me anything to help deal with it! I was pacing for about 10 minutes at least… I had to go grab another nurse and ask her to hurry the guy up because I was in a lot of pain! They seemed to not even know what to do, they looked confused. Then when we suggested sterile saline to clean the wound, he says and I quote «nothing is sterile here we are not a hospital»…what?! Apparently that upset the guy and he went and whispered to the older lady doctor and she rushed in all pissed off looking and made my family wait in the waiting room because they were telling them how to do their job. Obviously somebody needs to! The lady did a good job, but then we had to pay over $ 300 just caz she rinsed and bandage my hand… next time I think I’ll just go to the ER!

First off, go to your own doctor (or get one) if you can. But this is a great place to go if he/​she is not available. I recently could not get an appointment with my doctor and so went here.
I knew the routine: no insurance, pay upon completion, waiting room full of coughing folks and crying babies and no touchy-​feeling sympathy or concern from receptionist. (I wonder if doctors realize that the receptionist is crucial to their practice). The receptionist was on a personal call and as I waited, finally shoved a card to complete to me. And of course when one feels sick, feelings are magnified
I got in fairly quickly, the doctor was sweet and kind and took my diagnosis (I have had this before) and my recommendation for medication (I know what works). And because my throat was a little sore and red, I agreed to the strep test. But after that was done, a man came in to swab my nose without asking or explanation other than «we do this for everyone coming in». Suddenly I had an additional $ 60 for a flu test I never needed or wanted: I didn’t have flu, I didn’t have flu symptoms, I knew exactly what I had.
So ask the necessity of every step along the way (hard to do when you are feeling punk). My $ 88 visit turned into almost $ 200. At least they didn’t try to get me to fill the prescriptions there, as they have done in the past. Probably double charges on that!
So, bottom line: they serve a great purpose and certainly I needed them this time, as I have in the past, but be vigilant as to unnecessary tests. I wasn’t and I paid (literally).
Update: after an out of town emergency clinic receptionist apologetically said, «we can’t write prescriptions, all we can do is recommend Motrin», I skipped the doctor and headed back to McLean Immediate Care. Doctor manipulated my out of whack back, prescribed two medications, some homeopathic pills and she made me feel all better once again (well, almost). Still a go-​to –place and the doctor’s really do care
Second update: evening trip for issue that had not resolved itself under my ministrations. New doctor there was gentle and thorough and reassuring. He educated me on some medication I was taking and sent me off with a plan. Receptionist was as usual a grump: she does not acknowledge people when they come in, she get annoyed if people line up and barks for them to go sit down. Last night she finally said she’d get everyone’s paper work and that she knew we wanted to go home because she did, too. Very professional offices, very unprofessional front desk. Seems that many doctors have this problem and they probably don’t even know it.
Okay, last time. But again out of town, husband in excruciating pain and Beebe Clinic was useless. A call to the previous doctor, much discussion, several calls, and clear compassion and concern. Could not ask for kinder attention than he had from Dr Rizvi.

I was suffering from a severe allergic reaction on my face, and finally decided that I needed to get it seen by a doctor… unfortunately it was a Saturday and offices were closed. There were several patients in the afternoon, and despite the fact that they do not take appointments, I only waited about 20 minutes or so. Dr. Rizvi and the rest of the staff were very attentive, and able to prescribe me the much needed medication.
As someone else mentioned, they don’t accept insurance at the location, but you can always file the claims afterwards.

This place is a godsend. Yes, it’s not cheap. No they will not take your insurance. Get over it. If it’s some odd time and you need a doctor they are there. I have used them multiple times when my family doctor is not available (like almost always it seems). They are faster and cheaper than the emergency room but they are not open 24×7. I strongly recommend Dr. Shaool; she is really professional and has gotten me over some pneumonia and bronchitis a couple of times. Now, the negative is that this place is all business. Don’t expect to be coddled and if you are looking for warm vibes get over it; there are no warm vibes here. Also, the wait can be long as they do not take you on first-​come first-​served. They definitly have a triage system in place and I don’t fault them for it (when I stagger in with my heart attack I would like them to take me before the snot-​nosed kid with a fever.
Have fun. Basic charges start at around $ 88 on my last visit (late October 2012) and a return visit for the same thing is $ 66.

I hobbled in here a couple weeks ago with a kidney infection. I instantly did not like the vibe. There receptionist was cold and very interested in her ice coffee. While she was explaining to me that they DON’T TAKE INSURANCE, a doctor was standing to my left and was stage whispering something to the effect that I could try somewhere else or file a claim or something. I was in a lot of pain and clearly not feeling well but no one seemed concerned. After trying to sit for five minutes and reading some Unilocal reviews, I decided it would be best if I just went to the ER. I went to the front desk and told her politely that I would have to leave and her response was, «so, we’re not doing this than?» No, stupid face, we’re not. Peace!

There are several other urgent care/​doc in a box type places that have opened up recently — go there.
this place w/​its’ a la carte pricing will do everything they can to sneak in extra charges… such as totally unnecessary strep tests. worst part tho isn’t being nickle and dimed, it’s the substandard health care you receive. Couldn’t get in to see the my physician on a Friday so stopped by here to get something checked out… misdiagnosis ended up costing me dearly. Go Somewhere else.

Here right now. Open at 8 am. First in, no wait. In room quickly. Doctor in right away. Two tests. All good. Be aware: they don’t take insurance. Two tests + office visit ~$ 200.

I have used them many times over the past 8 – 10 years. I generally visit them a couple of times a year.
I often have had an idea, or suspect, what is wrong (e.g., sinus infection, pulled muscle). But, I do not want to suffer for a week or more while I wait to see my regular internist and get a prescription. II also have used them for last minute travel medication (e.g, anti– malerial drugs). You do not need an appointment — and that is the greatest advantage. Generally, you will wait for 20 minutes to an hour to see a physician.
The clinic is very clean and professional. The billing generally is around $ 80 – 100, and they take major credit cards — but no insurance. I can submit a claim later to my insurance carrier.
One thing to keep in mind is that they will not have your «chart» based on prior visits — like your internist. So, it is helpful if you can remember what medication worked for you, or did not work in the past.
Overall, I have been very pleased with the quality of care I have received, and particularly the convenience. I am very glad they are in our community.

What do you do when one of your monkeys unexpectedly comes down with a fever and is fussy after 5pm? Do you take him to the pediatrician?
Nope, they close at 5pm.
Do you take him to the ER?
Sure, but the closest ER to you is in Fairfax and the wait will be hell.
In the uncomfortable crying state that your little man is in, you want some quick relief for him. You then remember that there is a 24 hour «urgent care» type place in downtown McLean.
You grab a few things, leave the other monkey with the wife and head out in the mini van with little sick man in tow. By now his fever is pretty high (above 102) and nothing is consoling this usually chill boy. We arrive at the McLean Immediate Care in less than 2 minutes and hop out of the car.
Thankfully there is no one in line and you do your best to check in your little one as he cries, squirms and screams, «No docta, no docta! Go home!!» The receptionist is attentive and when you attempt to hand her your insurance card, she replies with «We do not accept insurance. The cost for the visit is $ 88.»
Ugh…
At this point you don’t care because there’s no one ahead of you and all you want is for your little boy to feel better. You’re ushered to the exam area by a nurse where they do their best to weigh your son and take his temperature despite his screams and flowing tears.
The boy begins gagging from all his crying and starts to dry heave. The receptionist runs to a room and quickly brings back a plastic tub to catch all the goodness. Nice catch! Still some of it manages to get all over your shirt and legs, but you don’t care and do your best to calm him down…
The nurse shows you to the exam room and you sit there holding your baby boy, wiping the tears from his face and singing his favorite song from «Toy Story».
«You got a friend in me… you got a friend in me…»
Two minutes later, the doctor arrives and begins her examination of the boy. He starts crying again and this little woman doesn’t stand a chance against your boy’s strong arms and big hands (unusual for such a young toddler) that you’re forced to hold down his hands.
After much wrestling and some screams that reverberate throughout this clinic, the exam is done. The doctor decides to do a culture of his throat to make sure your son doesn’t have strep throat. You agree and the nurse pops in a minute later holding a cotton swab on a long stick and a little cup with purple liquid. Again, you hold on to your son as he screams and fights while the nurse swabs his throat.
The swabbing makes him gag yet again and more vomit flies all over your son and you. At this point you can do nothing more than take a deep breath and try as best you can to clean the vomit off your son and off of yourself. What a day. The nurse then explains that the purple liquid is Children’s Tylenol which should help bring down your son’s fever.
Offering your son the Tylenol, you tell him «Its candy, yum» but the medicine is not taken. He pushes away the medicine, starts screaming and crying again and will not open his mouth. Against your best wishes and for the greater good of making his fever go away, you hold down his hands, open his mouth and force him to drink the Tylenol.
Purple liquid flies into the air as he spits it out and yells, «No! No! No!» Again you try giving him more and cover his nose so he takes the medicine in one big gulp. The nurse passes you wet paper towels that you use to clean up any Tylenol off of your hands and your son’s face.
Your shown to the waiting room where you’re told to wait while they finish running the step test. The boy keeps uttering, «Go home Daddy, go home» in between sobs and post-​crying breathing. You pat his back, rub the back of his sweat drenched head telling him it will be okay.
After some waiting, the doctor comes back out and tells you that the strep test was negative and gives you the okay to check-​out. Walking over to the new receptionist, you sign out, pay for the visit (which came out to a total of $ 125 due to the strep test). Oddly the receptionist tosses back your credit card after running it through the machine, tosses a pen at you and flicks the credit card slip at you.
Odd…
She seemed to be in a hurry, but you contemplate how weird it is to have things tosses at you rather than placed gently in front of you. You use one hand to gather all the tossed items (doctor’s prescription, credit card receipt and detailed medical visit slip) while the other hand holds the boy. Before you walk out the door, doctor tells you, «You need to come back tomorrow for a follow-​up». You tell yourself, «Sure, so you can get another $ 100 out of me. Right…»
Finally walking out the door, you think that was an «okay» experience and realize you REALLY need to find another good pediatrician practice for the boy. It’s a great having such a medical office nearby, but its not practical when you have full medical coverage /​insurance.