Liquid Facelift Center

Being new to the area, I tried many different medical spas through Groupons. I feel lucky to have found Dr. Roberts so quickly. The quality that sets her apart is the personal time she spends getting to know you and providing her professional opinion. I can ask Dr. Roberts what her thoughts are about different procedures and she always takes the time to explain the different options and pros/​cons. I have had very successful results in lightening of hyperpigmentation on my legs and stopping underarm hyperhidrosis. I trust Dr Roberts professional demeanor and skill to the extent that I even introduced my mom to her practice.

Dr. Roberts is a liar and a thief. She told me and other clients that she would honor the groupon deal price we found her through and that we didn’t ever need a groupon to get that same price again-​that would be our permanent price. So we make another appointment and after the procedure we are shocked when she then acts as if she never said this and demands the full price. I have told her repeatedly to remove my email address and phone number from her advertisements but she can’t even accomplish that simple task. She refuses to honor or remember her promises to her clients and after she ripped me off and then has the audacity to argue instead of simply pay me the $ 300 back that she scammed me out of its insane of her to keep sending me advertisements looking for my business. If you have experienced a similar situation where Dr. Roberts ripped you off, please message me directly.

I found Dr. Roberts through groupon. I was looking for a cosmetic doctor because the plastic surgeon I’d been seeing retired. On my first visit I had sclerotherapy (leg veins injected) then a follow up visit for more vein injections. I was pleased with the results and liked Dr. Roberts and continued seeing her. I started treatments with the fraxel for my face but because of my particular skin type it didn’t translate to great results. I got the ablative fractional with fair results but still wanted more. I’ve now started using fillers and botox and I’m very pleased. I’m very picky and go back till I get exactly the look I want. I’ve had filler put under my eyes and that really made a difference. I love my fuller and very natural lips. Dr. Roberts has a «blue Light» that can identify vessels to avoid while injecting. It’s very important to stay off aspirin and similar products for 2 weeks before any facial injections to minimize bruising. I’ve since gotten fillers put almost everywhere on my face. I like the cheek bones that are more prominent and minimal «laugh lines.» Before big events like black tie or away weekends Dr. Roberts will «plump» up my face with the fraxel. This lasts a few days but then goes away but there are benefits of getting the mini fraxel for temporary plumping. I love this mini treatment. I can run in the office and she can do the treatment in about 10 minutes total, in and out.
I find that Dr. Roberts is very creative in her approach to fillers and botox; she will explain everything she is doing. I like to do a little at a time and let things settle then come back for a little more.
The cost? Yes, expensive and then there’s the maintenance but to me it’s worth it.
I have an appointment next week!

Unprofessional service. Rushed and not precise or thorough, which should be a given since an IPL device is being put to your face.
Dr. Roberts never wanted to explain anything, running in and out of the room to sort out issues with other customers, but had no problem telling me what other services I need to have to look better (Botox, filler under the eyes, etc.). I had to sit in the lobby DURING my peel so she could help someone else, even though my treatment began 45 minutes later than scheduled.
Normally I don’t like to write bad reviews, but I hope I can spare someone the same problems I had. Your money would be better spent at another med spa.

I have been to five or six other doctors in the DC metro area, and two in Los Angeles. I only trust Dr. Roberts with my lip fillers. The result is always natural and not overfilled. One side of my upper lip is thinner and requires a bit more filler. She has an artist’s eye and corrects that perfectly. Dr. Roberts keeps a precise chart of my previous treatments, so I have had a predictable result every single time.

I do not like to write bad reviews, so I’ll skip the gory details. Please just do not go here. I had a terrible experience and look much worse for the wear. I can’t wait until my face looks normal again. I called Dr. Roberts and asked for a follow-​up appointment. She curtly instructed me not to make an appointment because she would just «fit me in». Ok, after I spent A LOT of cash and actually cried during the procedures. My appointment was supposed to be a consultation but unfortunately, I took the bait. Anyway, really, save yourself the heart ache and DO NOT GO HERE!

I bought a groupon for Radiesse. So I had the smile lines done so if you smile it’s the line from the corner of your mouth to your nose. Anyway, it costs $ 75 extra for her to use the micro cannula instead of the needle and that’s what I chose. The procedure is wonderful and it looks great! She is fantastic! I have slight bruising and slight swelling … To be expected…

I went to see Dr. Roberts for a facial filler. As a fellow healthcare practitioner, I was appalled at how rude and uninformative she was. She made it clear that she want pleased about the Groupon pricing, and gave me no advice other than to «ice» after. The procedure itself was extremely painful and I had diffuse bruising and swelling immediately after. I had to research on the Internet what to do to calm down the symptoms. Bottom line, you get what you pay for. Personally, I would rather pay the extra amount to have a compassionate, informative doctor. I would never return to this center.

After reading some reviews that were completey opposite my experince I feel compelled to review dr Roberts for my Botox experience. My experience has been great for several reasons. 1. I dare you to find a better deal on Botox in the mclean area. 2. She is very good at what she does, administers fast and without pain and results are perfect. 3. I was in and out, no waiting, however I did go during a weekday but I feel like if you’re going to a place like this during busy hours you should always expect and plan for some wait. 4. Staff was kind and efficient. 5. I wasn’t harrassed at all to buy anything else, I also had to be done in a certain time frame to make it to pick up my son from prek so I told them this and it was understood completely that I simply didn’t have time for anything else, no harassment at all. 6. It is so simple to make an appointment online and paperwork is provided online so that is out of the way upon arrival. Finally regarding dr. Roberts demeanour, I find her down to earth get to the point attitude refreshing. Let’s face it you’re not here bc your skin is perfect, I’d rather have an honest opinion woman to woman and be informed of what is out there that can improve my appearance. I’m sure she knows things I don’t about skin care and enhancements and who doesn’t want to be let in on secrets that can take years off of their appearance? I appreciate her sharing her honest opinion and knowledge of treatment options without it necessarily being a consultation for that specific issue.

I would highly recommend Dr. Roberts for Restylane in the undereye (tear troughs) area. This area is a tricky one to get good results. I should know, I went to another doctor and ended up with uneven results. The other treatment was also very painful during and days after the treatment. I was so troubled by the results and began doing of research to find a doctor with expertise with fillers in the tear trough area. This is when I discovered Dr. Roberts who also has a background is Ophthalmology. I scheduled the appointment and came in nervous. Dr. Roberts was friendly, honest and reassured me of her experience with my Asian complexion and my hereditary undereye circles. I could tell she was dedicated and a perfectionist by the way she took her time in evening out the botched fill under my eyes. Right after the treatment, my bags were all but gone and it even helped the discoloration under my eyes. I did not expect that type of result and was overjoyed at how I looked! Since my first treatment, I have moved to MD but I continue to drive the hour to McLean for her skills, bedside manner and reasonable prices.

I appreciate Dr. Roberts approach and caring manner. She is quite skilled with Botox and fillers to help create the roundness on the cheeks and under the eyes that helps you look younger. Its nice to find a doc that cares about the end result as much as her patients!

I recommend Dr. Roberts for Botox. This is the place to go if you are looking for great value and great results.
I have been to a few other doctors/​clinics for Botox that I found on deal sites (groupon, living social, etc.) and I much prefer paying a little more for Dr. Roberts. She is knowledgeable and spends plenty of time with you during the appointment. She never makes you feel rushed. She will tell you your skin needs work and that you need fillers, but that’s her job. She wants her patients to get these treatments and be happy with the results.
I am surprised by how little pain there was with the injections, compared to past experiences. She is very skilled and gentle. She also lets you decide how much or how little you want injected.
Her prices are very reasonable but don’t expect any of the frills that may come along with higher priced clinics. I would prefer to pay a little less and sacrifice the convenience of an on time appointment and the luxury of AC.
I think of her as the middle of the road option between gambling with a Groupon and paying full price at a plastic surgeons office.
Also, she takes credit cards but prefers check or cash.
Pros
Minimal injection pain and bruising
Great results
Low price (pay per unit)
Saturday hours
Large parking lot
Nice office
Easy online scheduling
Cons
Runs late for appointments
No AC on weekends

I was waiting to go up go to my follow up before writing this review.
I have been looking at getting a «liquid» facelift for awhile. Although I am only 29 years old, my face has lost most of its fat and has had a gaunt look. I have been a Marine Officer for 5 years and some of the work-​related stress has taken a toll on my body… especially my face. When I deployed two years ago to Djibouti, I lost about 15 lbs. I was able to gradually gain the weight back, but the weight never came back to my face… despite exercise and natural supplements. (I’m 5’8″, 130 lbs for reference. 15 lbs may not seem like a lot, but it was a lot for my smaller frame).
After some heavy research, I started thinking about trying fillers to fill out my face. I did a lot of research, and I liked what I read about Dr. Roberts… she seemed like a true perfectionist that gave natural results. Plus, it was a bonus that she was an Ophthalmologist… being an expert around the vessels of the eye is really important and a real benefit. (To whoever called her an eye doctor: An Ophtalmologist is much different than an Optometrist… she is not an «eye doctor.» She is an MD doctor with a specialty in the eye area.)
I booked the appointment online. I liked the online appointment system and really appreciated the Saturday hours. With work, I am unable to take off work for «cosmetic» procedures during the week. I thought the office space was also nice. Since I have only been to the Mcclean office, I can only speak of that location… and the office is very clean and professional looking.
She can get a little backed up with time so anticipate a little bit of a wait if the previous patient goes a little over the appointment time. When I came in, she gave me a very thorough assessment. She gave me honest feedback on what she thought I needed and even pointed out areas I wasn’t thinking about (temple, under chin) that I didn’t think about in regards to face fullness.
I was quoted for $ 2000 which seems like a hefty price, but was actually a really great deal. She was running a temporary holiday special so I was able to get a syringe of Restylane for my under eyes, two syringes of Radiesse, and Botox for my forehead and crows feet. (Sorry I forgot how many units.) Her prices are very generous… I have done my homework and was expecting up to $ 1800 for two 1.5 mL syringes of Radiesse alone.
She took her time with the procedure, and I didn’t feel rushed at all. (Sorry to whoever was after me… I left a few minutes late.) In my own opinion, the pain was minimal. I did get a little bruising under the eyes, but it went away after a few days.
I showed up for my follow-​up today. She was running a few minutes behind, but I didn’t really notice it since I was chatting up the receptionist (she’s very nice). I was slightly concerned that one of my under-​eyes was slighted less filled as the other so she used my leftover Restylane as a touch up. There is no fee for the follow up appointment and no fee to touch up since she used my leftover Restylane so I didn’t have to pay anything for my followup. (I did ended up buying a Jane Iredale concealer pallet for $ 25 after I saw their makeup samples.)
Please do your homework on fillers and Botox. I had done a month or two of reading before I went in so I was not «sticker-​shocked» on the price. Fillers and Botox are not going to give you an overnight miracle that drastically alters your face. It takes large quantities of fillers to sculpt and make changes so don’t expect to get a major change at a bargain price. I used sites like RealSelf to get an idea on what I was looking for and what prices to expect. Most people on RealSelf weren’t happy with their fillers because they didn’t get enough filler (using a bargain coupon or to trying be cheap). I feel that Dr. Roberts gave me an honest assessment because she wants to provide a service that I will be satisfied with in the long term. Do your homework on what you are looking for, and you will be extremely happy with Dr.Roberts.
Overall, I am very pleased with my appointments, and I will continue to visit Dr. Roberts for my fillers and Botox. I received a subtle, naturally looking result that I loved. My husband loved the results too and said that I «looked like me» (as in my old self). I wasn’t originally considering Botox, but I will now be a repeat customer! Even at 29, I am amazed how much Botox helped. I was expecting the results with the fillers, but the Botox was the true surprise.
McLean is a little far away from downtown DC, but her prices and skill make the procedure worth the trip. I HIGHLY recommend Dr. Roberts at Liquid Facelift Center (McLean).
FYI, I will probably be doing a review in the near future on RealSelf with photos.

I went to Liquid Facelift and Laser Center’s McLean location to redeem my Groupon voucher for two iLipo treatments with my completed Client Medical Consultation/​Consent Form and printed Groupon voucher in hand. After waiting nearly 25 minutes PAST my scheduled appointment time, the Doctor informs me that due to a condition I have she will NOT perform the treatment and I make the point why not put that as a disclaimer/​clause on the Groupon? It would have saved time and she was quite rude about it only to say Groupon would refund my money. Completely true but time is money and the statement on item 11 of page 5 of the Patient Registration & Consent form which one would NOT see until after purchasing the Groupon states:
Anyone with lymphoma or leukemia, epilepsy, photosensitivity disorder, pacemaker, may not receive the iLipo treatment.
Not too hard to include that statement in the initial Groupon offer and save others aggravation.
I have seen many Groupon offers with disclaimer/​exception statements for those ineligible to receive services being offered. It should also be noted the average person would schedule an appointment then complete form (s). There is a general telephone number for ALL locations vs. an individual telephone number for each location which makes the desired center being contacted inaccessible to the customer (I tried googling the McLean location multiple ways including going to Superpages and Whitepages to no avail). There is only an automated system at the phone number listed – (703)927−0044 and callers are directed to the website to book appointments and if you leave a message that calls will be returned within 2 business days. NOT professional but yet customers are told they require 24 hours notice to cancel or reschedule an appointment (not everyone has access to internet at all times to use that method to change an appointment).

This was the worst customer service that I have experienced. Dr. Roberts was on the phone with Nordstrom Customer Service and was on her laptop so her back was positioned towards me at the smallest receptionist desk I’ve ever seen. No one working nor no customers were present in the facility. I waited 10 min. for Dr. Roberts to acknowledge that I was standing at the receptionist desk to be helped. Being ignored as a first time customer is not good.
I was finally seen and I had bought a Living Social coupon for 20 units of Botox. I saw a syringe laid that she was going to use and when I looked at it, it had only 5 CC units of Botox. Dr. Roberts without saying anything started injecting the syringe into my crow’s feet area around my eyes. It was extremely painful and I have been getting Botox for 15 years now. She completed the most excruciating injections in less than 1 minute. After she finished, my face swelled up and was red. I had to go back to work like I normally do and everyone back at work who didn’t know that I was getting Botox done asked me what happened to my face.
She was unprofessional and cheated me out of 15 units. I will never go back to her ever again.

I am a working mom and I have usually NO time to write reviews.
Unfortunately, this is the second review I ever write because I feel that what is showing on Unilocal is not depicting the full reality of this place.
First, of all, I’ve never met Dr Roberts. I went to Liquid Facelift Center to have an i Lipo treatment done (using a Groupon deal). What is written here that all treatments are done by her is not true. She wasn’t even present to do a first assessment on me. Was i a good candidate? was there any risk on my health? Yes, they ask you to fill out a form, but the technician didnt even bother going through the answers I had provided.
The treatment is nonsense. Not sure what it does exactly, but it makes you lose one or two inches for about 24hrs to 48hrs, and you regain them too soon. Yes, I did exercise after the treatment and I made sure to burn 400 calories and drink plenty of fluids (which I usually do), but it never worked. If you have some special occasion and you really really (at any cost) need to look slim, then this might be the answer for you. Whether I would go again to Liquid facelift center? Of course not. Thank God, I had bought a groupon and had not paid full treatment price!

So far my experience has been that the technicians are only selling packages and if you don’t buy one they harass you until you do. I was getting text messages late at night and repetitive phone calls about appointments I had cancelled. It is a very unprofessional atmosphere and dr Roberts does not respond to customer complaints .i also never requested care credit per the response I received.

Had Botox and fillers on Thursday in the McLean office. Dr Roberts is an exceptional artist when it comes to this. She is able to manipulate and do things with my face that I have never experienced (and I have had fillers and Botox over the years). I was so pleased with the results that I am bringing my husband in for the same. I found Dr. Roberts to be quite engaging and as were the other gals in the office. Very busy office which makes me think I made a great choice. I also purchased the Obagi C shin care products and love them. I will definitely go back to Dr. Roberts because she is worth every penny I paid! Nita

I have had both iLipo and Botox injections (forehead) done with Dr. Roberts, and I only have good things to say about her. She is very knowledgeable and personable, and does not nickel and dime her patients. She has a good eye for esthetics and will not overdo the injections. We always chit-​chat during appointments and she doesn’t rush me when I’m in. I can only speak of the new McLean office as this is where I received my last treatment. The only downside is that Dr Roberts is extremely busy (a good sign) and does not always honor appointments in a timely manner (annoying if you too are a busy person). Since I only see her periodically, I can tolerate the wait.

I have started to write a review for Dr. Roberts probably 5 different times — after my first appointment, I stopped because I thought, «Why would I want anyone to know I had anything done?» and then after my subsequent appointments, I pretty much thought every thing I was writing would sound too «gushy». There really isn’t a way to say «This woman changed my life!!» without sounding fake — but she did. This will probably be a very long review, but I hope anyone thinking of visiting Dr. Roberts will take the time to read it.
I have been seeing a dermatologist for 3 ½ years for botox for headaches from jaw clenching (my son and husband were Marines, and the stress of multiple deployments really took it’s toll on my health and appearance), and I had asked many times about what I could do about the ever increasing bags under my eyes, but my doc was not experienced with fillers in that area and didn’t feel comfortable doing it. I researched online and got to a point where I thought surgery would be my only option — and I actually booked an appointment through someone offering a Groupon for eyelid surgery (Wow! That sounds like an ever worse idea as I type it than it did when I booked it!) because the problem had gotten that bad and I was so self-​conscious about it.
Luckily — on the same day I was supposed to go to the appointment, I went to Dr. Roberts McLean office (this was the temporary office she was in before the new one opened) to pick up the Latisse I had purchased through Groupon. She was running a little late (to be honest, half the time she is — but to me it is well worth it, because I know that every time I see her I will get her full attention and I won’t be rushed, just like the person before me) and I told her I needed to get to my other appointment. She pulled out her IPad and showed me pictures of non-​surgical options for my eye bags — I asked her if she could fit me in that day, she said yes, and the rest is history! She also did a few small, very artfully placed botox injections that really opened up my eyes, and her prices were far better than what I had seen anywhere else.
I had no bruising — and even went to Happy Hour that same day. The compliments from friends and family started coming immediately. I told my regular dermatologist I had gone to Dr. Roberts, and when I saw her next, even she said «Ohmygosh! That took 10 years off of you!» (She researched Dr. Roberts, and is now handing out Dr. Roberts cards to other patients who want procedures she doesn’t have the experience to perform.)
I went back to Dr. Roberts for the follow up appointment, and she thought that the botox was uneven (I hadn’t noticed anything) and touched it up for free. She has NEVER tried to upsell me, or sell me anything for that matter. In fact, on my second appointment, I told her that she would do better business if she would suggest products to people — but she demurred about it, saying she didn’t want to be pushy. I respected her then, and I respected even more on my last appointment when she told me, «Why are you here? You don’t need anything done!» when I came in for a touch-​up.
I can honestly tell you that Dr. Roberts changed my life. I know that sounds overdramatic — but let me put it this way… this summer I took a beach trip to North Carolina with other Moms from my son’s battalion. Before I left, I went to get my nails done and my manicurist said, «Your son is back from Afghanistan!» When I asked how she knew, she said, «You look so relaxed — I’ve never seen you not look tired before.» I broke down and told her it wasn’t him being back — it was Dr. Roberts and Restylane. Every time I go for an appointment, someone else in the salon asks me for a card — it looks that good! When I got to the beach house, we had some Marines (friends of our sons) come to help unpack our cars — after a couple of hours and a couple of beers, one Marine said, «So…how old are you exactly?» I said, «I just turned 42» and he said, «D*mn. You are better at aging than anyone I’ve ever met.» I took that compliment and said «Awww thanks… I guess because I eat healthy and I do yoga,» even though I know it was mostly Dr. Roberts! :) I look younger and I feel younger and I cannot thank her enough. Highly recommended!