Lilly Pulitzer

I don’t know why the negative reviews out weigh the positive reviews, but my experience with the store was great! Upon entering, the ladies immediately greeted my friend and I. We weren’t looking for anything in particular and just wanted to browse the new collection. I came across a green lace tunic dress that was absolutely stunning The lady agreed that the dress was one of her favorites and we proceeded to small talk. I mentioned that I did need a new agenda because my previous one was worn out from the previous semester. She showed my friend and I all the agendas and was very helpful. My experience her was awesome and I definitely plan on coming back to get that dress.

Selection: excellent. I saw some very beautiful items and my friends found some great deals in the sale section (tucked in the back)
Sizes: limited. It was really hard to find things between size 2 — 4 /​Size Small. I squeezed into an XS for a maxi dress I loved but this may be an issue for normal sized women.
Service: had no issues here either. Each time I went, the ladies near fitting room were friendly and casual. I was not wearing Lilly (and could not be mistaken for a girl who normally wears Lilly) but they seemed fine with my «I work in Tysons in consulting» clothing.

Rude. A dress in the window caught my eye. Went inside. There was a lady on the phone that wouldn’t make eye contact with me. Another lady was walking around and did not say one word to me. I tried to make eye contact and smile and she wouldn’t even look at me! Their clothes are extremely over priced for the quality and lack of customer service.

I am going to go ahead and agree with Samantha’s review on the customer service thing regarding the associates with attitudes. I visited the store today for the first time in hopes of finding a couple of goodies to take with me on my spring break trip next month. The entire time I was in the store, the 4 – 5 associates working there stood around casting judgmental glances at my mom, sister and I. While my sister’s style is the total opposite of Lilly, I however was WEARING LILLY PRODUCT. I felt like we were being judged. The store was not crowded whatsoever, three people walk in and no one asks us if we needed help or even says hello. Needless to say, I walked out as soon as I could without purchasing a thing.
I worked in a high-​end department store for many years and I am completely disgusted by this. When I got home, I called to speak to the manager– I received an apology with a sarcastic/​annoyed tone, but nothing to promise my next experience would be different.
Seeing as how Samantha’s review was in August, this seems to be a problem for this location. I hope corporate takes better care of who they put in pink and green dresses with the responsibility to sell their product. In the meantime, I’ll be shopping elsewhere for my clothing…

Customer service is out of this world. If they don’t have something at this location they will find it for you at another store and have it sent to you at no additional cost. Generally I receive my items in 2 days.
Once you develop a shopping relationship with the associates — they are amazing — calling regularly to alert you of new merchandise and deliveries.
Store is beautiful — what’s not to like?

I should begin by saying that I LOVE the Lilly Pulitzer brand. Obsessed. I was really excited when a store opened in Galleria.
However, this Lilly location is really strange. Your experience can be completely different every single time you go in. I’ve had excellent customer service here. Unfortunately, most of the time the customer service is incredibly lacking. A lot of the employees are women in their 20s (just like I am!) but most of them that I’ve encountered have had a HUGE attitude. They put off such a horrible vibe that I often just want to leave before I even try anything on, even if I was planning on making a purchase. The stock also isn’t great. They don’t even carry some of Lilly’s most popular styles. I’d recommend one of the Pink Palm locations over this store.