LensCrafters

Came in, granted it was a busy evening, all employees helping customers. There were quite a few people browsing around waiting to be helped, no sign in sheet available — how do they figure out who came first? Eventually managed to get hold of some girl arranging frames, was told that she is busy with customer (why was she arranging frames then?) and that she will ask who is available to help me. Never came back. Nobody cared about people waiting. Waited to another 30 minutes and then left, to never come back either.

I went to LensCrafters to get a new pair of glasses recently on a Sunday afternoon. They had a large selection of frames and I was able to find one I liked. The problem came when I tried to order the glasses using my insurance. Fortunately I had brought my benefits brochure from my insurance that listed the co-​payments for everything. I was getting progressive bifocals with anti-​reflective coating, scratch resistance etc. The price they told me was twice what it should have been according to my insurance benefits after I added up the co-​payments. When I had the guy show me the details most of the line items matched my co-​payment amounts except there was an extra «co-​pay» listed for $ 195 that didn’t have any explanation for what it was for. The employee was not able to explain it and said that because it was in the computer, it must be right. He refused to provide any explanation or to call any superiors or anyone to get an actual explanation. He just pointed to the hugely inflated list-​price and said what a deal I was getting for my insurance. I left without getting the glasses, When I called my insurance company on Monday they said the extra charge was improper and it should not have been on the bill. So if you are using insurance be sure to get an itemized list of the charges and examine every line. They will try to cheat you by sneaking extra charges and not live up to the terms of the insurance when you catch them. The next week I went to Costco and the experience was the exact opposite. Costco’s price without using my insurance was less than Lenscrafters with my insurance!

Employees in this store are extremely rude. I wish I had read other’s comments before i choose to go to this store. LensCtafters ! Please, train your employees to face people that do not work with them. Consumers have a right to ask simple question about your service and pricing as well what they being charged for. Being arrogant, yelling at customers and humiliating them, ignoring walk-​ins, socializing to each other… these are what i have experienced in LensCrafters in Tysons Corner Center.

This is absolutely the worst place to go to. I chose this place because they accepted my insurance and it was also close to work. When I first walked in, everyone was friendly. My purpose was to get an eye exam as well as trying contact lenses for the first time. The wait wasn’t long at all. The doctor was pleasant.
From there on, everything went downhill. The Doctor told me they would have to order my trial version of contacts because they didn’t have it in stock. He specifically told me they would arrive next Wednesday (my appt was on a Friday). I said ok, and paid. First problem. They charged me an extra $ 35 dollars without explaining to me why and when I asked, the lady was very vague as to why she charged me that extra $ 35. She simply explained that I had an eye exam and a contact eye exam. In my mind, eye exam = both eye and contact eye exam. So I called THREE MORE TIMES and then she finally explained in FULL detail why I was being charged the extra $ 35.
Then Wednesday came along and I received no response from them. So I thought I’d give them a call to ask for a status. After all, the eye doctor did say my contacts would arrive Wednesday. A lady picked up and did a status order check. She explained to me that my contacts would arrive later that Wednesday and that she provided me the option of booking me the following day. Of course, I said ok. Worst idea ever. I should up that Thursday and the lady told me, «Oh, you’re contacts haven’t arrived. We usually call to let you know». Mind blowing, then I tried to explain to her what was said over the phone, and SHE COULDN’T EVEN LOOK ME IN THE EYE! She gave me the «I don’t care» attitude and sent me away. She also mentioned that my contacts would arrive next Wednesday. I mean, I don’t think it takes a week and a half to order contacts. Oh, it gets better. They called me on Friday (after being turned away on a Thursday. this is all in the same week) to tell me that my contacts has arrived.
This place is filled with people who are disorganized and have extremely poor customer service. I wouldn’t recommend this place to anyone. I am absolutely appalled with this whole experience with them. Never again going to any LensCrafter. If I could rate them a 0, I would have.

The doctor was alright. She got my prescription pretty close to right. But when I went in for only a contact fitting they automatically billed my insurance as if I had filled a script. So when I went elsewhere to get a better deal I was told I had already used my insurance for the years supply of lenses I was ordering and the full cost would be on me. Then when I called up LensCrafters they were surprised I went somewhere else and told me they owed me money since they billed my insurance, yet no one from their office called or sent me a check for the money they stole from me. Certainly would not recommend this place to anyone based upon their shady methods of taking your money without asking.

Employees spend more time standing around talking to one another than being available to customers.

My review is based not on knowledge of the technician, which was great, or the help offered and guidance given. It is based on the fact that we were told that this particular lens could take up to 10 days but that they would call when it was ready. Two days later we called to see if there was any progress and were told blithely that it had been ready in an hour. Why weren’t we called? Because they don’t call if it is just an hour. How were we to expect that when told it could be 10 days. Major inconvenience (we were at the mall for another 2 hours so easily could have picked it up, rather than make another trip there tomorrow).

I came here during the last hour to buy a complete set (30% off) and they had the frames I wanted. Harees, my sales representative was awesome! No pressure, friendly, & informative. Even the lense technician, Markan, was very attentive and super quick to make my set perfect (within an hour)!
I would highly recommend to stop by this Lenscrafters if you’re in the area. It’s next to LL Bean on the lower level.

I’ve purchased glasses from this and other LensCrafters in the past with satisfactory results, although they are somewhat expensive. This time, I purchased a pair of glasses for my son, which were produced in an hour and were fine.
However, within three months, the glasses developed a scratch, so I took them back to to store, expecting to pay for replacement lense. I was told that it was cheaper to purchase a new pair, and that the cost of a new lense would be more than I paid originally.
We did speak with a manager, who reiterated that this was their policy.
Needless to say, I will be looking for a more customer friendly store.

I’ve been to other LensCrafters in Florida. I’ve always been pretty pleased with the service. I had also had a experience at this location in Tyson’s Corner Center. I was greeted right away from an associate. The girl who helped me was very friendly and helpful. She showed me many different types of frames. She was very patient. I wish i could remember her name, We found a frame style that would look good on my face. I was very happy with the service. I was getting glasses again after not wearing them for six years. I first went to another High-​End fancy fancy glasses place in the mall. And I turned around and walked out and asked «Isn’t there a LensCrafters in this mall?»
The prices were pretty much what I had expected. And they always have Specials and Deals here. My new glasses were ready in about an hour as promised. Which was very nice too. When I came back to pick them up the associate helped me right away. She was able to adjust them to fit my face right away. And she was also very friendly and helpful. And that’s important to me.
I really don’t agree with the low stars from the previous review from 2 or 3 years ago. This LensCrafters was just an overall great shopping experience. All the associates really know stuff! I would go back next time I need new glasses.

I came to this location b/​c I knew Lenscrafters accepted my insurance, was close to my work, and most importantly, sold Chanel eyewear.
A few months ago, I walked in just to take a look at the Chanel eyeglasses they had to offer. A gentleman was working there who said he was filling in for a few days and usually works at a diff office. I found a cute pair I liked which was black and pink and had a flower, chanel logo and a bow on the side of the frame. He CONVINCED me this was the perfect pair for me in terms of size, design and fit. I was extremely happy that I found a pair I liked and he tried extremely hard for me to purchase them then but I told him I wanted my boyfriend’s opinion and was going to come back. I ordered the exact pair online (authentic of course) and brought it in a few weeks later with my boyfriend and guess what? The lady that was helping me told me, oh no… these glasses do not fit your face well at all. These are too tight! These chanel frames were only size 50 and she said I would need 51 – 52 for the fit to be perfect especially because it was extremely snug on the sides. WUT?! Why did this guy convince me it was perfect then? Obviously he was only trying to make a quick-​sale and I tried on the same pair at the store (to make sure it wasn’t just the one I ordered online that wasn’t a perfect fit) and they were pressing against my skin. I walked out of there that day extremely unhappy and decided to put off buying frames until I found the perfect pair.
I just went back last week and found a pair that fit better and the girl that helped me find them was really sweet. They were a black on black pair of Chanels with the cameilia flower on the side. She was sweet, but not necessarily the type of girl that went out of her way for service ever. I asked her if there was a pair with a pink flower on the side (didn’t know if Chanel even sold a pair like that) and she just shook her head no. Fine, I ordered and paid and was going to pick them up in a few hours after work. During work, I checked online for the style and found that they DID have the pair with a pink flower on the side… why didn’t they at least check then? After work I went into the store and Theresa, the manager (supposedly) was there with my glasses. I asked her about the ones with the pink flowers, she looked and yes they have it in the system, but they do not have any in the store… she calls the warehouse and they do not have any and supposedly, they are NOT allowed to order from Chanel more (apparently, Chanel just doesn’t like Lenscrafters but loves MyEyedr) while she’s supposedly «adjusting» my glasses, she goes on and on about the cameilia flower and the whole lifestory of Coco Chanel… sorry I already know about her and the flower… but I put up with her chatter anyways. She gives me the glasses in the case and goes on and on about the nice quilted case… I already have one from my previous chanel pair you guys told me to buy but was yet too small for my face… I asked her… do you guys at least give a lens cleaning set? «oh no… we do not give those out with our chanels.» WTF? Chanel is the BESt and most expensive brand in the store… if you don’t give them out with Chanel, what do you give them out with? I didn’t feel like arguing with her because she was so bitchy and didn’t give a crap about service (I really don’t know how she got to be manager). I walk out of there and in the car, I realized. OH MY GOD! I didn’t even get the Chanel box with it (only the case) and not even a chanel logo bag! I was furious! I’m paying around $ 400 still OUT OF POCKET, including insurnace and I don’t even get THESe things that are supposed to COME with the pair of glasses? I go back in to ask her and she checks the back and she says, «sorry no box».
The next few days passed and the more furious I got. I wore the glasses for a few hours while watching a movie and they kept slipping down. I was shocked because Theresa claimed she adjusted them to fit my face perfectly already. The more I thought about it, the more angry I got… I can buy my chanels from anywhere else and I would be receiving better service than Theresa and that Lenscrafters. I started to call a few places I knew carried Chanels and ended up going to MyEyedr in Clarendon. Everyone there was SUPREMELY friendly and I walked out with the order of TWO pairs of gorgeous chanels, with chanel logo bags, WITH chanel boxes, AND with the correct chanel cases AND lens cleaning sets. I tried on the original lenscrafters pair for the guys at MyEyedr and they said she basically did NOT even adjust them at all which was why it kept on falling off my face.
I returned the glasses back to this place and I will never be returning to this horrific place with HORRENDOUS service from Theresa their so-​called manager. If their manager is so useless and not helpful, I wonder what the rest of their staff is like. BEWARE AND STAY AWAY!!! You will ABSOLUTELY regret going like I DID!!!