Firestone Complete Auto Care

Had not been there in some time as I’ve been going to a dealership and a slightly closer place for work on the cars. Can’t comment on more extensive services, but I just had two year-​old tires fixed that had nails in them. Will use these guys again. Seems to be a pretty well run shop.

A very dishonest outlet! My recommended tires last less than 30K miles on my C300 Mercedes! And the same story when they replaced it first time! Don’t come here!

Went in for a plug for my tire on my way into work. Was told it would take over two hours and I’d need to leave my car. I feel like they could have tried harder to fit me in.

Called for an estimate to put tires on and they told me $ 250! I got another quote from Firestone in Sterling and their price was $ 98 and I asked why the huge price difference if it is the same company? The person told me well then go there and hung up! VERY VERY RUDE

On August 10, 2015 my wife had a flat tire. As a result of her spare tire having issues as well, it was necessary to have her vehicle towed here. The tow truck driver and roadside assistance both located the screw in the tire and said it could easily be repaired. However, after seeing that the tow truck left the vehicle, my wife and our three old there at the shop, and that they had no other means of transportation, the service advisor (Anthony) decided that the tire could not be repaired and gave her a work order with an estimate of $ 808.55 just to replace the tire. This was presented to her after she waited for 45 minutes for them to look at the tire and only after she inquired. When she questioned the guy his reply was, «well, what are you gonna do?» She decided to call back the tow truck and have it towed to another shop who just simply put a patch in it and repaired it. I called them and questioned them about it but they simply told me that it could indeed be repaired but they just chose not to. Please don’t go to this place. They are very crooked and just wanted to take advantage of a predicament that my wife and three year old daughter was in. They seen an opportunity to cash in on an unfortunate circumstance. This is a rotten business. I would advice you to go somewhere else.

This review only applies to the McLean location as I have never been to any other Firestone…
I have been to this Firestone plenty of times with two different vehicles in the last ten years. However, stopped as soon as my VW Passat was sold. Recently needed to come before a long road trip and my dealership didn’t have the time… so it was completely last minute. I cringed.
Having my VW serviced here was a complete disaster. Any time a repair or maintenance was completed, it ended up being returned to me with more issues than what I was originally there for. After having brought it there multiple times, I eventually straight up asked them if they actually knew what they were doing. They said they weren’t educated with VWs. What?! It was insane. I could go into detail but I’ve repressed those nightmares.
So when I bought my F150, I vowed never to come back and never did for 2 years until about a week ago. I was off on a long road trip and needed a quick oil change. My dealership which is AMAZING didn’t have availability the week of so I made a last minute appointment at Firestone. Now I know the ownership had changed in the past few years so I was only slightly hopeful that maybe this would go alright. Nope. Too good to be true.
It took a little over an hour which I guess is normal so the timing wasn’t an issue. They returned my truck and the dang oil sticker (which really means nothing to me) was incorrectly recorded. I came in with 26,447 miles. They wrote down 24,667 miles and suggested I come back at 27,000. Well because of this dyslexic mistake, I am already at 27,000 miles… But the real deal breaker was when they incorrectly put my undercarriage guard back on. To the point where one screw would pop off while driving and part of the guard would drag on the pavement. I continuously put it back on but could never get it to stay. Finally I went to my dealership and they specifically told me it was incorrectly put back on. Well duh, Firestone. Because what can they actually do right?!
I will 150% never be returning. Ten years of frustration is long enough.

Best auto service I ever received. Although they were busy with other customers, the manager and associates provided me with individual care and concern. They were extremely knowledgeable, took the time to explain what was needed to fix my vehicle, and even showed me the parts that were worn. I hope I don’t need vehicle repair in the future while in the McClean area, but if I do, I will definitely have my repairs done at the Chain Bridge Road location.

It opens from 7:00 AM, which is great for people who want to do some maintenance before going to work like me.
I got there at 7:45 AM for the wheel alignment. There was no one waiting in front of me. They promised they can get it done before 9:00 AM. They imported my car right away, and pulled it out at 8:30 AM.
The guy there was fast and friendly. Good place to go.

December 22^nd at 5:30 was cold, rainy and there was traffic everywhere. My family was all loaded up in the car and we were trying to get to Michigan, but while stuck in traffic my tire light goes off. It’s too warm for the tires to have deflated enough to trigger the alarm, so I turn around and stop at the Goodyear store, which came up first on my Google Maps search from 123. We pull in, they’re unfriendly and clearly want to go home…“Sorry, but you can leave it here until tomorrow.” We leave and decide to grab something to eat. Discouraged, we see the Firestone sign and pull in to see if we’ll get the same answer there. Omar is busy, but recognizing our dilemma says he’ll get us up on a lift to investigate. My fears are confirmed: Shamal tells me there’s a screw in the tire, but even though he’s supposed to be going home, he’ll stick around to get it fixed. We pulled away less than an hour from arriving with a $ 20 bill for the repair, and $ 1,000 worth of great service came for free. I live within blocks of two tire places, but guess where I’m coming for my next set of tires, or other maintenance work, for that matter? This store. and it’s all because of Omar and Shamal. Grateful for great service!

I went to Firestone expecting to have to change all of my tires. My dealer had told me they only had a few months left. Firestone guys took a look and told me they had 50% of their life left. They didn’t try to sell me something I didn’t need. In fact they looked to get me the best deal. In addition, I had apparently lost my wheel lock and they happened to have an extra that they just gave. As a gift! That is what I call great treatment for your customers. The process took a little longer than I had hoped but it was a snow day and I didn’t have an appointment so I can hardly complain. Will definitely be loyal to this place from now on.

I was really happy with the service I received for my car here. As a girl I am always skeptical about taking my car to get fixed because I know nothing about cars and how much things should cost so I am afraid of getting jipped. I asked my brother, the car nut, and he recommended bringing my car here, same place he brings his car. I spoke with Scott who had excellent customer service, he came out to the car and explained to me the work I would need to have (flat tire). He even made a point to order a top of the line tire and still honor my warranty on the tires I had bought a year ago from Tires Plus as they are part of the same company. Overall it was good service and I felt satisfied knowing my car was in good hands. Def recommend this place especially since it has such accommodating hours.

I called the day before looking for 3 new tires to match the 4^th which was just replaced as a result of an accident. I was told they had my tires in stock and made an appointment for the following morning to have my tires replaced. I made the appointment because I planned to wait for it. We only have one car and I figured how long could it take the replace 3 tires. My car was not even put on the lift in the garage until 45 minutes after my appointment time. 30 minutes later I was told that they couldn’t find my tires and would need to go get them in Springfield (that’s an hour roundtrip at least). You would think that since I made the appointment the day before and had already been in their shop for an hour and 15 minutes that someone would have thought to see if they actually had my tires. I mean my car was up on the lift before anyone thought to look for my tires. Incompetence is an understatement at this point. I will say that the reason I made the appointment in the first place was because they had the most competitive prices of the 3 places I called in the area. That being said I would rather pay more for quality and reliable service any day.

I drive a Honda Civic Coupe. I drove over a nail and got flat tire on my front drivers side. I live down the street so I drove on my donut to Firestone Richmond Highway Alexandria, VA, They told me there would be a 4 hour wait. I left the tire that needed to be repaired with a plug for $ 20 and drove my car 1 mile down the street back home. I waited for 6 hours and finally received a call. That my tire needed more than a $ 20 plug. I was advised by Peter– who I presume is the manager that the whole inside of my tire was ‘ripped to pieces by the rim’ and that I would need a whole new tire.
Immediately something was fishy to me about that. I asked the price of the new tire and the answer given was $ 189. Again, I only drive a little 2 door Honda CIvic. Since owning various Honda Civics over the span of 5 years, I have never come across any tire that costs that much. The most expensive tire for my car that I’ve ever seen anywhere was $ 144 and the cheapest $ 90.
I immediately decided to go pick up my tire and take it to Mac’s Tire over in DC, where you can get a quick used tire for around $ 70-​$ 80.
Prepared to pay for a whole new tire, upon my arrival the gentleman working on my tire told me «There is nothing wrong with this tire, Firestone didn’t even take it off the rim, how would they figure its shredded inside? All you will need is a plug young lady $ 17.»
I was shocked. I have been driving on my tire 2 days now with no problems. After saving $ 150 I’m super grateful to Mac’s tire and their honesty. Its practices like that, that keep customer loyalty. And for Firestone it is practices like theirs that get them a poor, 1-​star Unilocal review and a potential client who will now never go back.
Ladies beware, I hate to even acknowledge that the stereotype of auto shops trying to trick women out of money even exist but if you go to this Firestone at least challenge what they initially tell you, or my advice, just don’t go at all. Gentleman, you are probably being lied to and overcharged too.

Finally, I’ve found my auto shop! I’ve lived in the D.C. area for 25 years and never found a mechanic or shop I felt I could trust. No longer. Scott at the McLean, VA Firestone shop is my guy. He was great. He treated me as a valued customer from the start and my experience was painless. My car has several minor issues. He explained them all and we proceeded with the most pressing. They did great work at a very reasonable cost. I got out of there paying less than the original estimate. That has NEVER happened to me before! Scott and the gang did not recommend nor perform any unnecessary procedures.
I’ve found a home for my cars.
Thank you Scott and everyone at the shop.

I had a flat tire and barely made it to them as I saw them down the street just by chance. I was immediately greeted by Scott M. who was very welcoming. It was close to closing and the mechanic had just stared another job so I was informed that I could make an approximant for the morning or wait just in case the job got done early enough. I didn’t feel safe enough to get back on the road so I said I didn’t mind waiting around in case I got lucky. They had a nice enough seating area with magazines and a television so I didn’t notice the time while waiting Sure enough the previous job gone done and David had time to get to my car. I was informed of other variety of services they have which I didn’t know they had so I will defiantly be back since I had such a positive experience.

Made an appointment, showed up on time. Upon arrival they ask if I’ll be waiting or if I’m dropping off. When I say waiting, they tell me it will take an hour to 1.5 hrs. I go across the street to Starbucks and watch my car sit for over an hour. So I decide to call to check on the car status. I’m immediately put on hold where I wait for 10 minutes. After 10 minutes I hang up and call back, tell them I’ve been on hold for 10 minutes and then they place me back on hold for 7 more minutes, after which they tell me I’m up next.
Just as I decide to take my business elsewhere (after nearly 2 hours), they pull my car into the garage. This is becoming the most expensive oil change ever in terms of my time.
Do you guys understand the nature of customer service?

These guys are great. no matter what shape your car is in. They will find you fair prices and let you know any issues with your vehicle… even if you aren’t having them fix it.
4 not 5 stars because they can be really busy… not because of the service

Good people work there.
I did alignment and oil change few times. No complaints at all.

These guys are sneaky and amateur. They tend to charge too much for basic repairs and quite often do not use high-​quality parts. Both the radiator and oil caps were replaced on my car, both failed within weeks; they could not keep proper pressure. They incorrectly installed a spring and refused a refund. I had gone in to the store a few times knowing what the problem was; these guys ALWAYS tried to add-​on unnecessary repairs.
I gave them a few chances, a few too many. Steer clear of this place.

I only come back to these guys since it’s so close to my work. I would love to rate them at 5 stars, but over the past five years, they’ve become a little suspect in my book. Initially, they would do the services I ask them to do with no trouble, like oil changes and rotations. Later down the road, they would recommend me unnecessary services that I know I don’t need. They even warned me that if I don’t do these services, my car will break down soon. I took my car to another place for a second opinion and they definitely rejected Firestone’s claims. Safe to say, my car didn’t break down either. From then on, I promised myself never to return.
…And then I came back because I was in dire need of an oil change and inspection. So for convenience sake, I gave these guys another chance. And boy… did I regret it. The services rendered that day were okay, but if this was you… you’d be pissed too.
Firestone worker: You know it’s important to get your maintenance checked on your vehicle. If your car is over 100k miles, then we should take a look at your belts, most especially your timing belt.
Me: OH, my 2003 Honda Civic SI doesn’t come with timing belt… it comes with a timing chain.
Firestone worker (taken back a little): Look, I’ve been doing cars for awhile (laughs a bit) Actually, I’ve worked on A LOT of Hondas and I’m pretty sure they don’t have timing chains.
Me (pissed): NO, I’m pretty sure that the car I’VE BEEN DRIVING for more than 5 years… HAS A TIMING CHAIN. In fact, my brother who gave this car to me made sure to warn me that guys like you might trick me in getting my ‘timing belt’ fixed.
Look Firestone (and other mechanic places for that matter)…I know I’m a woman. It might look like I don’t know diddly squat about cars, which is probably why you pulled that move on me. However, I do know enough about cars to not get royally screwed. If I could rate your services zero stars, I would.
Don’t even bother going to this place. If you can, go to Japanese Auto Clinic if your vehicle is a Honda. At least those guys won’t disrespect you.