Capital One Bank

As far as evil bank institutions go, Capital One 360 does a helluva good job. The many perks ranges from $ 0 foreign ATM fees, free transfers across accounts (even third party banks), free checks, amazing interest rates (for both checking and saving accounts), an intuitive and organized website and a solid mobile electronic check deposit app that works fairly well. With the new millennium slowly phasing away from brick and mortar establishments, Capital One does a great job. Hell, they even throw in a few physical stores here and there for the oldies, and offer Peet’s coffee just for the hell of it. Now if that’s not trendy for a bank, I don’t know what is.
Keep up the good work, Capital One 360 HQ!

This review is on the Capital One in Eagan MN that handles mortgages. If I couild give less than one star I would. Me and my husband having been working over 3 months to get our loan modification continued and we were assured several times during this time the rate would not go up as this process was being reviewed.
Today I found out they actually deducted an increased rate from my bank account with no warning. This left me with negative funds. When I called early this morning I asked for a supervisor to call me on the cell phone. They did not they called my home number which of course I was not home. We called again in the afternoon and was directed towards customer service and when I escalated to them they said it was the loan modification people. When I talked to Marcus Jeter in loan modifcations he said it was the customer service. This went back and fourth and we no resolution. This is no way to run a business. NO ONE IS TAKING THE RESPONSIBILITY TO GET THIS RESOLVED. We will make a complaint to the BBB and also look into the Consumer action lines to get some results. Also log complaints on Facebook and Twitter.
Barbara from Gilroy, CA