We recently had Superior Wood Care power wash and stain our fence. We are very happy with the great job they did. Professional and meticulous. We’ve had several friends and neighbors ask if we got a new fence. We highly recommend Superior Wood Care.
Mark S.
Classificação do local: 4 McKinney, TX
*UPDATE* After contacting them, got a call from Paul the manager. He listened to my issues and sent out another crew the very next day and finished off the fence. They were apologetic and attributed it to a communication error, which I can buy in to thanks for making it right guys ________ I echo everyone else’s comments… After pushing off our cleaning and staining(with almost zero communication), they finally show up almost a month after the original proposed date and made a mess of our yard. Not only that… they completely forgot an ENTIRESIDEOFTHEFENCE… My wife informed me of their haphazard nature, including leaving a nice oil stain in our driveway… perfect. What planet are these people on? I have called twice this evening to let them know my issues(two messages for good measure) and will report back What a joke… DONOTUSE
Sharon W.
Classificação do local: 1 Frisco, TX
We hired Superior Wood Care company to restain a wood fence, Arbor and playset. On the day of prep their crew is there at same time a contractor is installing ornamental iron fence. On day of staining of wood fencing etc. the same crew totally neglects to cover brand new iron fence, dumps excessive chemicals in lawn killing large areas in multiple places. Big chemical spill near childrens’ playset, coated iron fence with their toxic chemicals. Salesman came out multiple times to make nice and degrease iron fence. That was done but paint finish on iron fence is damaged. Salesman sends«his» landscaper to look at what can be done to lawn. A little granule sprinkle and they say let it grow back. Six weeks later we have very little new growth. Salesman also states that their«chemist» says their product did not do this but that our iron fence was prepped improperly. Their product sat on our iron fence baking in the sun till it was convenient for them to get it cleaned up. No urgency on their part to rectify the situation. Salesman did say that he was going to give me some money back for our inconvenience but that never happened. Manager Paul Hartwell comes out to see the problem. We are not aware of when he was there as he failed to contact us but chose to enter our property without our permission. He comes back at our request for a face to face meeting. He acknowledges the damage, sees the residual problems, shakes my hand and says«wwe will take care of this.» He tells my husband that he will replace the damaged areas of lawn with sod, replace garden hose that was trashed with stain by his crew but would not do anything to take care of ornamental iron fencing. We advised him that we wanted to be present when sod is replaced. Hartwell has never followed through and we still have a damaged fence, and large areas of lawn that need to be replaced. We made two attempts to contact Tom Huemiller who owns this company. After leaving two phone messages to the owner, the manager advised us that he is too busy to talk with us. Do not use Superior Wood Care. They are deceitful and will not stand behind their work or take responsibility for the damage that their underqualified crew caused.