Smoothie King

First let me say I will never return to this store. EVER. The customer service is HORRIBLE. We were told «you didnt even tip me». I assure you I will tell EVERY SINGLE person I know. Awful.

I used to love this location. I would go there several times a week. I hadn’t been in probably close to a year and went in a few days ago and apparently there’s new management. I’ve never had to leave a negative comment before– but man does this place deserve one. I used to LOVE getting the Green tea tango smoothie. It was the best ever, and the workers used to know me by name and order when I went in! Loved the crew! Now they are. So. Slow. I was in there for 20 minutes or more for one smoothie. The smoothie I ordered was tasteless and nothing compared to the quality I used to get. I love smoothie king, but it will be out of desperation If I spend all that money at a smoothie shop that can’t even do make smoothies well. After reading the other recent reviews, I definitely don’t want to run into the terrible rude owner… just saying. Get it together people.
***Update***
I went in yesterday again and there was a new girl working (average height– blonde hair). She was working very diligently and was very sweet! She made my smoothie exactly up the quality with how I used to get it. This has upped my hopes for this location.

I went into this Smoothie King yesterday for the first time in a few years. I used to enjoy spending my money at this location. Everyone was nice, professional, and I got my smoothie quickly. Well, things have changed. This location is under new ownership and this new guy has some learning to do when it comes to customer service and general manners.
I walk in at 2:30 or so in the afternoon. There are 5 customers in the store, including myself, but nobody has a smoothie yet. So, already I’m starting to worry about how this visit is going to go. I stand there at the counter, patiently waiting to be acknowledged by the guy behind the counter (I realized later that he was the owner). After 5 mins or so, he comes up and tells me he’ll be right with me. I’m thinking to myself, «Dude, you should tell your employee to come out of the back and help you.» Well, he didn’t have any employees on the clock, which seems like it was a mistake. He makes a couple smoothies for the first two guys in line and then comes and takes my order. I order two small smoothies. He goes back and makes a smoothie for a police officer that was standing in line ahead of me. When he hands the officer his smoothie he starts chatting with the officer for several minutes about some guy that he had to ban from the store earlier that day. Mind you, this guy has no help. So, finally they’re done chatting and the guy behind the counter starts making another smoothie. I continue to stand there just waiting and hoping that this next smoothie was one of the two that I ordered. Nope. See, there were two other people in there sitting at a table, and at this point I didn’t realize that they DIDN’T have smoothies. So, the guy behind the counter walks up with two smoothies. I’ve been in the store for 20 mins at this point, so I’m thinking these have got to be mine. I was wrong. So, finally he starts making my smoothies. I continue to wait, but by now, I’m pacing a little bit because I got places to be and I’m starting to get frustrated. After a few more minutes, he walks up with ONE smoothie, hands it to me, and tells me a price. I’m like, «Sir, I ordered two smoothies.» He looks puzzled and goes and looks at something and says, «oh yeah, let me start your other one.» My heart sank. I was so ready for a delicious smoothie, but I was simply out of time. Remember, I’ve been in the store for 30 mins now. So, I just turn to walk out of the store. The owner says, «Are you leaving?» I’m like, «yeah, I gotta go.» The part that really got me though was when I said I had to go, this dude has the audacity to tell me to never come back to his store again. This is ridiculous. I spend 30 mins in a smoothie shop and leave because I ran out of time waiting for two smoothies during a period of time that would not be considered a high-​volume moment for his business. It’s kind of sad because he didn’t even realize why I was leaving. Personally, I think this dude is going to run this location out of business. Hire some help, be nice, and quit banning all your customers.

Long time patron of this location so it is regret that I have to give a negative review. Apparently the business has changed ownership and I decided to try a delicious smoothie after being away for a few months. While I was in the location yesterday with the my wife, the new owner acted very unprofessionally toward a couple who had a 3 year old son (guessing the age). While they were waiting for their drinks, the child had pulled a brochure out of a display. After the child pulled it out, he accidentally dropped the brochure (which was the size of a bookmark) on the ground.
As the mother bent down to pick the brochure up, he berated her for letting her son run around and ruin the display. Verbatim of what he said:
–Ma’am, you need to pick up the brochures that your son dropped and, if you are going to be in here, you need keep your child with you.
–Please do not touch the displays in the future.
Again, she had already picked up the brochure, but he continued to berate her. Not acceptable. Very unprofessional. I have gone to this location for over 10 years and I have never seen such lack of respect for people that the owner displayed. He should be ashamed of himself and I will no longer give a dime to this location.

When I walked in, I saw two employees working behind the counter. One was a young guy and he welcomed me when I got in. The other older guy didn’t say anything. He was to «busy» working on something by the register. I ordered something then waited for a while for my smoothie. While I was waiting, the older guy was instructing the younger one as though he was training him, but he wasn’t so kind in his delivery. The way he instructed him made me uncomfortable. I guess I’m just use to people being kind and helpful to me as I’m being trained. I later saw that the boost/​supplement in my smoothie had something in it that I didn’t want. I asked if they had started on my smoothie, and they said that they had, I asked if I could have something else. The older guy was rude and said that they already started on my smoothie and that the ingredient were listed with the smoothie. I told him that the ingredient for the boost/​supplement concentrate was not listed by my smoothie and that after I ordered and moved down the line I saw what was in the concentrate. I let him know that I did not want what was in it. He was condescending and made it seem like I was forced to buy the smoothie that I did not want. I don’t normally cancel my orders, but when I read what was in the concentrate, I was put off. Plus, the list of ingredient for the concentrate was no where near the smoothie menu. As a customer I hold the right to change my mind. He didn’t seem to understand this. They younger employee was nice and apologized for the other employees ruddiness. I decided not to purchase anything from them and left. Oh well. I guess I’ll go to the Smoothie Factory that is across the street.

Been to different smoothie kings before, but this was my first time at this one. Really efficient, and my smoothie was great. Very smooth texture. Last one I had from another location was very grainy and a lot of ice particles. I will definitely go back to this location.

Nothing against the smoothies, they are good, but it’s getting to where I need to take out a home equity loan to pay for one. Why so expensive Smoothie King?
If I take my kids there it gets even crazier. Consider fixing your prices please. That is all.

I’ve been going here since I was a kid, now that I’m older I can say I have never had a bad experience at this smoothie king. The people that work there are nice, quick to get your order and make great smoothies! I also had a friend who worked here, he told me the smoothies are legit and they follow the recipes to a T unlike some places (one in Preston by the mall) that waters down their smoothies.

I went to this location for the first time with a friend. The customer service was FANTASTIC! I wasn’t familiar with their smoothies. The employees asked me probing questions to find out what I liked. They based their recommendations off my answers. I took their suggestions and was happily satisfied with my my smoothie.
I highly recommend this location if you are new to Smoothie King, want a smoothie or just happen to be in the area.