Safari Towing & Road Service

I was assigned Safari by my roadside assistance. «C.C.» Arrived at my car before I did and I told him I was coming from work. He patiently waited for me to arrive. He was professional, and very easy going. The actual tow went easy and painless. He was careful with my vehicle and was able to place it right in my garage. It may have been a run of the mill tow for him but it made my day easier. Great company and great service. I would use them again.

You know when is a horrible time for your car to break down? After a kids party, on Sunday. My daughter was hyped up, hungry, and ready for some quiet time when we discovered our SUV wouldn’t start. Our roadside assistance service sent Safari Towing.
Matt arrived and tried to get us back on the road with a few possible fixes, all the while the six year old was screaming her head off about how I was the worst mother in the universe for killing our car. Matt was very patient with her, even explaining that the car doctors would be able to revive it, he was just there to bring it to them.
He waited with us until my husband could get there (the other car was on empty, of course).
The RSA service had arranged to tow only to the nearest dealer, which was more than half an hour from our house, but upon finding out that we lived in McKinney, Matt called to find out if the dealer had a lot or if he’d have to tow it back to Safari’s lot. They didn’t and I was able to get the order changed so that it could be dropped off at our dealer here in McKinney in the morning.
This saved us a ton of extra driving.
Matt went out of his way to ensure that we were safe and taken care of, even on a busy night when they were shorthanded. I know he wanted to get home himself, as he’d just found out he was going to become a dad.

Do not use this company. Waited over 5 hours for a tow. Had to use them because insurance company sent them out. Lady at dispatch very rude and even put me on hold for 9 minutes. Kept promising me someone would be there in no more than an hour each time I called, no one would show. Each time I called back they would claim having no record of call and /​or a shift change etc. When driver finally showed 5 hours after initial call, he said he had given his notice due to several issues with dispatcher and owners and unable to ever get a day off. This was also his second call of night and did not show me on call log. He was the only truthful person I ever spoke with. Made sure to let my insurance company know this to file a complaint. Thank goodness I, nor my family, were in danger. Pack a lunch if you choose this company and do not expect a call thanking you for your business. I still have never heard a word back from them. Worst customer service I have ever dealt with.

I’m not butt hurt, but have to say something. I bought a brand new car paper plates and everything and they toed it that night before I even had a chance to get a parking permit. Told them what they were doing was wrong but they didn’t care. $ 241 dollars down the drain

Horrible! They will scam you! I was in the process of selling my car and my apartments towed it after assuring me they would not. I called Safari Towing the very next day to inquire about selling it to them. I called 4 times, left 3 voice mails for Tim-​the only person that supposedly handles this. It took him a week to return my calls and then said I owed $ 494.00 and that he was not buying any cars at this time. The lady over the phone said the fees per day did not apply when they buy the car. I was forced into signing my title over to him because I could not pay these ridiculous fees. He claimed that if I didn’t take care of it-​it would go on my credit. The day I went to sign the title over reluctantly. the girl over the phone said he wasn’t there… when I got there. he ended up being there (probably was there the whole time and purposely was giving the run-​around so they could charge more fees)…he was rude and pushy-​unprofessional. The secretary also doesn’t seem to give a flip about her job and shows lack of customer service skills/​friendliness.

My husband and I had what seemed to us a real emergency, but Daniel came to our rescue. He was pleasant, well versed in his craft. He fixed everything and was altogether wonderful, and I would absolutely call on him and recommend him to anyone.
Thank you for giving me the opportunity to thank him to his management and constituents.
Sincerely,
Mrs Jordan Lemon

I own Eagle transmission of McKinney Texas. It is extremely important for me to have a tow truck company I can trust. When I call them to pick up a car The person who responds is the first contact with my customer. First impressions are extremely important! The drivers are extremely professional and courteous to my customers, They are quick to respond when my customers are in distress and their cars broke down on the side of the road. Anytime of the day anytime of the night I can always depend on Safari going to pick up my car is on time and not have to worry about any damages to my customers cars. Safari does 100% of my towing.

Safari responded to the roadside assistance request from my insurance company. I was needing a tow but had to meet someone to drop off the keys as I was not with the vehicle. Roadside assistance gave me time of 90 minutes which was longer than I had hoped since I was already in route to the vehicle. I decided to go to my house and wait rather than stay with the vehicle. 45 minutes later I get a call from the guy with the tow truck saying he was at my car. I told him I would be on my way but since it was much earlier than I was told it would take 10 – 15 minutes to get there. A few minutes later I was called by their dispatcher saying that they were too busy for him to stay at the vehicle and wait. Frustrated since we had an agreed upon time but needing to get my vehicle towed, I asked if I could set up a time later in the day to meet someone so that I would not have to miss more work. She said I would have to call back my roadside assistance to do that rather than reschedule with her. I did call them back, set up a time with a different tow company who not only met me within 5 minutes of the time we scheduled but also called me 15 minutes before to let me know he was on his way. Clearly they felt their time was more valuable than a clients so I would encourage you to not waste your time and use someone else.

I never do reviews; however this was by far the best experience I have ever had with a transportation and or towing company. Donny is a class act. He provided me good information. He was extremely careful with my car. I had a blowout and my car was not provided a spare tire, most exotic cars are not. He made me feel comfortable and was polite. We got it to the nearest reputable tire shop. He ran in and chatted with them and they treated me just as well as he did. I had a great experience with this company and would recommend him and the company to anyone.
Thanks guys,
Nathan Courville

Safari came to my rescue last year when my car was hit by an illegal with no license. They towed it the 2 miles to my house and charged me a reasonable fee for the tow. The driver gave me his business card and said that if I needed a tow in the future the card would give 50% off. I thanked him and graciously told him I hoped to NOT need him in the future, lol. They were quick and courteous, and knew exactly how to hook the car up. I did two years as a tow truck driver when I was young and in college. They are very professional.

The people at the office were rude and trashy. Within minutes of walking through the door, we heard the «F-​bomb» dropped at least ten times. And please don’t get me wrong, I’m no prude. I’ve been known to cuss like a sailor. However, the point is knowing when and where to do so. You don’t act this way at a business. If you have to do business here don’t take your children inside and don’t expect good customer service.

My insurance dispatched this towing company to take care of my non-​drivable vehicle. They showed up promptly and handled everything with great care. They had to have it towed to their yard as no shops were open over the weekend to take after hours delivery. My main concern were possible damages to my vehicle while in their care. None of that happened. The driver was very professional and the tow truck was in great shape. This matters to me because it says a lot about the care a company takes in the way they present themselves to their customers.

These guys were quick and creative… they actually saved me $ 70 by providing an alternative solution.

Probably the fastest response and best customer service of any tow company in the McKinney area. These guys were finally called by my insurance after another company left us waiting for an hour, these guys got there in 5 minutes and were phenomenal! I highly recommend storing their number in your phone in case something happens, you’ll know who to call!