New Horizons Center for Healing

I’ve been coming here over a year. I love my therapist she is the absolute best. My psychiatrist is ok it’s hard to get in to see him without having to leave work. I feel like I’m constantly having to work around his schedule. I’m only in there for about 10 minutes
I don’t know if they’ve just gotten busier but I feel like I can never get in anymore. Or if I can it’s late appointments. Call backs take a lot longer than they used too. I happen to like the girls up front they’ve been helpful and worked with me when insurance was giving me the run around.
Cannot stress enough how great the therapists are. They do care and working with Sara has helped me get my life on track.

Very disappointed with this place! The lack of compassion and concern for my daughter was zero. They didn’t bother to notify us that they were having problems finding her on my insurance and see if they could help by locating another phone number on the are to verify. They sent her away bc the cost was so high, then 10 minutes after I call they tell me to have her turn around and head back. Right before she is about to arrive at their clinic they call again and say she’s not covered. This is supposed to a place for healing but clearly their staff lacks compassion for helping others. I called 2 different numbers on my card right after that and got the info I needed right away — -she was covered there! Don’t waste your time going here. 1^st impressions are key and this first impression made me throw up! A formal letter will be going to them as well!!! My rating is a zero but it won’t let me!

5 stars but READ ON
I don’t know how many stars to give them. At the moment I’m having very mixed feelings. My children have been going here for almost a year and they LOVE their therapists. They want to take them home w them even. Because of our crazy schedule and I being a single parent I’ve scheduled appointments way out in advance. As far out as I can. However, more so lately, but it has happened before they have called me to reschedule appointments. I don’t mind doing so when they keep my children on the same schedule so that I’m not losing my mind or forgetting my appointment, however this month they couldn’t. I struggled to change but for my children I did what I could. Usually I get 1 – 2 calls plus 1 – 2 text messages, this time I got nothing. NOTHING! So, I was «late» to the appointment. First off, I have never missed or been late since we’ve started here. The actual time was 4 and I was called at 415. Not only was the person rude and overly direct about me not being here, she proceeded rudely to tell me I could just not come and they would charge me $ 75 or I can come for a 30 min session and they would charge the normal $ 50 ($ 50 for a 30 min or a 60 min). Of course we came and then got continual rudeness. While on the phone I asked why I didn’t get a call and was told it was a courtesy, but then in another breath I was told their phones were down because of the storms. Ok, which is it!?! And if that’s a courtesy then next time you call to reschedule my appointment I will politely decline! Treat people with respect and you will get respect in return.
I love this place for the therapists… Rez and Andrea and will give them 5 stars however the front office is terrible since the girl is gone on maternity leave. They are rude, abrasive and not comforting when you go to a counselor office. I have even sent many people to this office and after the service today I will not send anyone else.
To top it all off I had or should have $ 100 credit because I pay bulk months out and made sure I was paid through May. And… they charged my account for an additional $ 50. As well, didn’t give me a receipt or say anything to me about it. WOW! I’m floored.