Enterprise Rent-A-Car

This kid name Andrew Smith thinks he knows more about my insurance than I do. They tell you that your insurance isn’t enough so you can purchase their insurance. Well, he got an attitude with me. He was lucky I didn’t say anything to him. He caused Enterprise to lose a customer.

Called four days in advance to reserve a full size car. They gave me my choices, and I requested the altima for it’s fuel efficiency. I got on site, and they said that I could have the Altima or Malibu. I, again, requested the Altima that (thought) I’d reserved four days prior. He looks at his computer and tells me it’s not available, it needs an oil change (he JUST asked me if I wanted it). I asked if maybe I could have the CRV that was outside, because it was similar to my personal vehicle. He said he didn’t know what was going on with it. His co-​worker told me that they hadn’t checked the «dropbox» yet, and that he thought it was dropped off. My clerk acknowledged what he said and ignored my request. We walked outside and the Maxima had obviously hit something, and there were dings all over it. I made a note of all the dings, and he said that he made note of everything. I looked at his paperwork, and he’d only written down the one, larger problem.
the gas tank was ½ way between ½ and ¾. I need to bring the car back with that exact amount of gas. (seriously??)
the guy was NOT a customer service person. Seriously, just go to another branch. ANY other branch.
Let me tell you how excited I am to turn this car back in.

I was ROLLING trying to make it back to Dallas before they closed. Mississippi, Tennessee, Arkansas… stand still traffic on the highway in freaking Arkansas… it was so stand still I fell asleep and the trucker behind me had to beep his horn to wake me up… finally, TEXAS. But… I didn’t make it. No worries, called ahead and the lovely lady closed me out and told me to just drop my keys in the box — no worries and no extra charge for being just shy of my return time. YES!
The car itself was clean enough, for sure fuel efficient, and getting in/​out/​on the road was quick and a breeze. I’ll be using them again. Thanks guys!