Buckets & Bows Maid Service

Russell and his team do a great job at our house. We have weekly service and his staff shows up on time, every time. I love the polish they use on my hardwood floors. Tuesday nights are great when my wife arrives home and the house is spotless. Thank you Russell.

We have been very satisfied with Buckets and Bows. Their satisfaction guarantee is fantastic, and they hit the mark in all the areas we were looking for. They were on time, had good communication and cleaned our house effectively. Our cleaning person was sensitive to our desired chemical requests and which rooms we wanted extra time spent on. Russell will make sure you are satisfied, and we certainly continue to be.

Would not recommend this company at all. Although they cleaned the house decently, they didn’t put anything back where it was supposed to be. That’s not even why they got two stars!
We had scheduled a time/​day a week in advance, and I get an text message the night before at 8pm stating that «the girls will be there at 8:30 tomorrow morning». Umm, we had scheduled 12:30, so that’s weird. I also get an email saying that they had rescheduled me to 8:30. Thankfully, my husband was able to move things around in his schedule and we figured it out.
Next morning… he waits… and waits… until finally at 9am, they show up.30 MINUTES LATE! No call to let us know. nothing! My husband calls the owner Russell, and leaves a voicemail. He calls my husband back and says,“Yeah, did someone call me?” As a business owner, you’d think he would listen to voicemails before just blindly calling back a person. He does NOT apologize to my husband and was rude.
Needless to say… customer service was horrible and we will never be using this service again.

Do not hire! Wanted to get the house cleaned for a party. They arrived and told my wife they had another house to clean that afternoon and ours was going to take to long. My wife asked if they could just clean the two front rooms downstairs to which they replied, «we don’t want to be rushed.» So after working a 12 hr job I had to come home and do it myself. Worst most frustrating experience I’ve had with a local business in my life. One star is 100% to much.