Bill Joplin’s Air Conditioning & Heating

I called Joplin only after I got NO response from my conversations with milestone electrics answering service. Ed came within 45 minutes and got us up and running. Ed was really a friendly person and made me feel comfortable right off the bat. I will continue to use these guys from now on!

We had our AC checkup last week and this was our first encounter with Bill Joplin’s. The tech that came out was very nice and did not rush through the check up. He found a few issues, explained those to me and we got everything squared away for summer.
Kudos all around on setting the initial appointment, follow-​up from the company and a knowledgeable tech. Perfect on all fronts.

Our air conditioner went out a few days ago. We looked around for an AC repair person and I did so on the Carrier (air conditioner brand I have) website. I took down the names of other repair companies on. Called them and set an appointment for the next day between 8 and noon.
This morning I got the call telling me they where on their way. Within 45 min I am answering the door to a Bill Joplin representative by the name of Clint. Presentable and in uniform.
I tell him what I know (which is not much) just that the unit outside does not kick in to cool but the fan inside does and it doesn’t cool.
Clint asks me to set the ac low and on so he can diagnose the problem.
I go outside and find him with the capacitor in his hands and he tests the voltage which has none. He replaces it and everything is working fine.
Pretty Boring… The way it should be. No «this problem is worse than I thought, no one trying to start a conversation with «last night I got soooo drunk!», nothing just professional and informative.
$ 125 service fee (which they explained on the phone when making the appt.)
$ 105 for capacitor. (Yes, I do know you can get one for $ 25 to $ 50 online. But after shipping charges and my time, I didn’t find the markup to be out of the norm)
if I ever need any more repairs to my ac, I will use them again.