Baylor Family Medicine at Mckinney

Dr. Brett Young is great. However, making an appointment to even see him is nearly impossible. The office staff acts as if they are completely bothered when they answer the phone and even more bothered by the fact that people call in to schedule an appointment. This is incredibly frustrating when you are sick and need to see the doctor.
If this was a one time issue I could understand but this happens every time I call and I have been a patient for over six years. I called two weeks ago and tried to make an appointment and was given the run around. Gave up and got an appointment right away with another doctor.

Let me tell you a story about a poor dumb guy who just wanted to see a doctor and get a form filled out for work. I’ve seen Dr. Talwar for the last year. He’s a great doctor who treats you as a partner in your healthcare. I have nothing but good things to say about him personally. He has taken great care of my wife and I. My problem, as with the other reviews, is with the «medical team».
I had some paperwork that needed to be filled out and faxed back for insurance purposes in accordance with my employer’s leave program. I was given a prescription for my condition and missed a week of work. I left the insurance paperwork with the office staff and was assured it was filled out. I’m not a medical expert, so I took them at their word when they said it was. Imagine my surprise when I get a call from the insurance company indicating my claim was denied because the form was filled out incomplete and indicated I did not receive any prescription medication. The physician’s assistant had access to my records, but couldn’t answer that simple question correctly. I made 2 additional trips to pick up paperwork and another to get it corrected. I sat there and insisted it be corrected and faxed while I was in the office. After waiting 30 minutes, I was told the task had been completed. Imagine my further dismay when I received yet another call from the insurance company saying my claim was denied because they never received the fax.
So I called again (3^rd call) and was advised that the paperwork was never faxed. After I waited 30 minutes in the office with the caveat that it be corrected and faxed!!! While speaking with the «member of the medical team», I questioned what was going on with my paperwork. She asked me if I was calling for me or my wife. She then questioned if her office had mixed up my and my wife’s paperwork. I’m freaking out at this point, so she says she’ll look into it and call me back. When she called me back and said all was good, I asked what led her to the conclusion my personal medical files may have been mixed up with my wife’s. «Oh it was just something I made up in my head, I guess» was her response. THAT WAS YOUR FIRST GUT REACTION? A HIPPA VIOLATION???
I asked for an office manager’s number. Surprise, Sarah was away from her desk. To this day, she has not called me back and I left her a voicemail over a week ago. Will be looking for a new family doctor. Love Dr. T, but have no use for the staff. Too much like a big, bureaucratic HMO for us.

Moved to TX last year. I started with a different Dr in the practice and then moved to a different one after a difference of opinion due to attitude from the drs nurse. I love the dr I see now and I have seen the newest dr in the practice when my regular dr is on vacation on off for the day. I’m always been able to get in within 24 hours to see someone. The staff has always been professional and courtesy.

I find it real hard to believe that they have 6 doctors here and are booked up until January just for an annual physical. I was on hold for almost 10 minutes, just to find this out. I should’ve listened to the reviews on here and looked elsewhere. I will be finding a new primary care doctor.

Went there for a mild problem (turns out there was nothing wrong with me it was just stress) and a doctor visit that could’ve been over within 5 minutes ended up lasting an hour because of all the unnecessary lectures and questions.
When I first got there the nurse gave me a long lecture about STDs and pregnancy, I understand that they are required to do this but I am a 20-​something year old woman, I’m not a teenage kid. I’ve been out in the «real world» long enough and I do not need the same lectures they give to middle school and high school students, especially coming from someone who is only a couple years older than me.
I am an adult and I don’t appcriate being talked down to like a child who has done something wrong.
And then after the doctor checked me out and everything was fine, she took it upon herself to pry into my personal life and ask me questions about my employment and education which were really none of her business and had absolutely nothing to with why I was there. I felt extremely judged.
Overall I just felt degraded, and I felt violated for having to answer so many personal non-​health related questions. Once I left I felt like I had just been interrogated.

clean, modern facility. the staff that took care of me today were caring, yet efficient. they kept me informed throughout the whole process and made sure i understood everything. very comfortable experience, though the CT scanner itself is quit intimidating.

I’ve been going to Baylor Fam Medicine @ McKinney for several years. I see Dr. Brett Young, who is really great. He’s very conservative and isn’t at all one of those doc’s that loads you up with unnecessary prescriptions. His assistant is very sweet, empathetic, has great bedside manner and is always fast at returning calls and keeping me informed. In fact, all of the medical side of staff here are wonderful and the location is super close to my house… and gotta love the complimentary valet!
My problem lies with the cold and completely unhelpful front desk staff. Because I like the Dr. and other med staff, I keep returning although each and every time I’ve been put off by how curt and unfriendly the people up front are. They definitely make you feel like you an inconveniencing them. This past weekend is the «straw that broke the camel’s back» and I will absolutely be seeking a new general practitioner. I called in Saturday morning at 11:20 am and was told that they close at 12. I woke up with flu-​like symptoms and asked if they could call in Tamiflu for me, since the sooner you take it, the more effective it is at lessening severity. I would’ve been happy to go in for a screening — I just wanted to make sure that I did so before the closed for the next 48 hours. I was placed on a long hold and then told that the doctor on call (Dr. Heather Bass) had already left for the day. I asked if they could call her (I mean, it was within their normal business hours?) and was told NO, and that I should just go to the ER or an Urgent Care. (AWESOME, because I love having insurance and an open doctor’s office, yet going elsewhere and paying at least 3x as much!) The last time I checked, Tamiflu wasn’t a recreational street drug, so I can’t get why they wouldn’t either get me in for a quick swab or just call it in… the flu is obviously going around and I’ve been a patient for close to 5 years!
Anyway…cut to a full 24 hours later and two trips to an urgent care for a flu screening — and NO SURPRISE, I tested positive for the flu. $ 150 later and I’ve finally got my prescription — it’s just ridiculous that I had to wait so long for something that potentially could have prevented my flu symptoms from become so severe.