Alexander Dental

I’ve been a patient for about 10 years now. I was referred to them when I had an emergency dental visit and they have been taking care of me since. They have always been informative, kind and never pushy. Bonus… No turnover in staff!!!

(sorry in advance bc this is going to be one long, comprehensive review — I’ve had a hard time finding reviews for a lot of the dentists in the Dallas area, so I felt this was my duty)
I received a checkup with Dr. K at Alexander Dental last week (no cleaning bc I received one while out of town). The office was not super fancy, but it seemed clean and neat. The staff, including Dr. K, were all very nice and friendly.
I have a discount dental plan that I’ve used several times over the years. When I was checking out, they made a mistake with the billing and charged me too little. At the time, I assumed it was a new-​patient special because a lot of dental offices offer specials for first time patients. But a few days later, I received a bill to pay an additional $$ on top of what I paid at the office.
Here is what I did not like about Alexander Dental:
1) I understand that billing mistakes can happen, especially after finding out that the front-​desk girl was new BUT I think I should have been contacted as soon as they found out it was wrong, just to let me know to expect another bill in the mail. Or even a little note at the bottom of the bill apologizing for the billing mistake and letting me know that this was the remainder of my bill would have been nice — instead of waiting for me to call.
2) I was charged for a comprehensive perio evaluation that I had thought was part of the regular checkup. I told them I had already been to a doctor’s office last month for a checkup and cleaning, but just did not have the time for treatment. I’m only 24 years old, a nonsmoker, healthy, and with no history of gum problems. If I was going to be charged an extra $ 40 because of a 2 minute check up to see if my gums were healthy, I feel like I should have been asked/​informed prior to the procedure.
I spoke to the office manager (?) regarding this, and she was very understanding about it and removed the charge (Thank you for that).
She did explain to me that there was a new recommendation for a yearly perio evaluation, and that it was a new thing they were doing. BUT they never asked me if I had gotten it done during my dental visit a month ago, and I think if it’s something new they’re doing that patients normally are not used to, they definitely should inform their patients.
3) At Alexander Dental, they charge something called «infection control» — $ 10. It was explained to me as something they do for patients with discount plans who don’t have insurance claims — she said it was for the new tools they use during the checkup? I’ve never heard of or been charged for the use of clean tools before.
Overall:
Yes, the staff were all nice and friendly. But after this, I don’t feel like going back to them. I’m probably being over paranoid and too picky, but just thought I would put my experience out there for others who might be interested…