Black Diamond

Marlon G. helped us install two new water heaters and four new toilets and the guy was great. He did an excellent job, was honest about everything, and even helped advise me on things to watch out for /​keep in mind for the future. I would happily have Marlon come to my house again to do work should I need any plumbing work done. Further, the guy took on the task of doing the work without a helper because he understood our immediate need, if you need any plumbing work done, Marlon is your guy.

Had a great experience with a tub and shower installation. All crew have been prompt and courteous and very competent. Extremely satisfied. Legit 5 stars.

Chris R. was our service provider. His level of service exceeded our expectations. I had family visiting over the weekend and during their stay, my hot water heater failed. On a late Saturday afternoon, he grabbed a helper (because it’s a two man job), secured a new 75 gal water heater, removed our old tank and installed the new one before sunset.
Truly saved our weekend.
Thanks Chris!

Though not cheap using this company, but when you need someone quickly and work done to quality standards I call call them.
Very happy with my last electrical repair call.

I use this company for my HVAC, plumbing and electrical needs. They are a bit pricey, but they stand behind their work and it’s done well. Been a customer for 10 years.

They really went above and beyond for us. We will definitely being using them again. They came out right away and stayed until everything was working. Thank you!

They were professional and courteous, on time and even called to say they are on the way. Fixed the issue and also check into why it happened. Price was very fair and gave us a prompt quote for other work we wanted to get done. Will use again!

I’ve had the guys out for two different items in the last 4 months. Both items were addressed very well. Guys were on time, clean and very courteous. I felt the services were a bit on the higher end from a cost perspective.

They’re the best in the area for heating/​cooling snd plumbing.
I had them install s new water heater and a/​c in my home. Everything was flawless and professional. They’ve also services my furnace and added a humidifier to it.
Their pricing is on the high end, yet still competitive.
But, you get what you pay for. And they’re worth it.

I am a continued customer of Black Diamond for they continue to offer great service, expert advice, and discussion of their personal opinions on options and how to proceed.

It’s never fun when you need a plumber in a pinch. Every time we do we call Black Diamond. They are professional, neat, clean and reasonable. The plumbers are knowledgable and even gave us ideas about what to look out for in the future

Great service, good communication with office. I appreciate their professionalism. I have used this company for years!

Re Black Diamond
A few years ago I worked with them. They were horrible and kept products (a vent for kitchen) that was paid for and also did very poor work (electric and plumbing. I also had a instant hot water tank installed.
Cost Thousands.
Fast forward 7 years later. I was giving them another chance. the house where work was done was a rental. I was renting this home to a tenant. I paid to fix a lot of bad plumbing and electric issues that Black Diamond installed.
Well the hot water wasn’t working. Called them as they installed… well, they couldn’t fix (wanted me to replace). then the village got involved and said it was installed wrong !!!
They actually said they would fix but I had to pay for material. 2000 to fix their mistake. I decided to remove it and put a new tank heater in for 1000.
They tried to way over charge but they came close to home Depot … so I went with them…
I told them to LEAVE THE INSTANT HOT WATER TANK IN THE BASEMENT. (I can sell it for a few hundred)
Well… they did job with no permit. Then I found out the didn’t put shut off valves on it. Bad install job…
I called to make sure they left unit in home and they said they did. As my Tennant moved out later that month and she cleared her junk from basement I realized they never left and took my tank.
They actually stole my instant hot tank when I told them to leave it and they said they did.
Truth is they TOOK IT. I called police and they told police yes they took it.
I left 3 messages and talked to manager.
I never got anything back response or tank.
So, bad work, bad service, a waste of a install that was installed wrong from the start. A waste of time and they took my old tank when I said leave it.
Not worth my time taking them to small claims court.
Just make sure you go with a different company. Do NOT TRUST THEM… my experience was horrible…
I’m very forgiving and I understand mistakes happen. … but this was way out of control.
Ohhhh. She made my tenant so mad about hot water issues, she didn’t pay rent and that cost me 1500… I had to evict her.
Thanks Black Diamond.

We needed to do a basic yearly checkup with our furnace. Josh came out and I found him polite, forthright and extremely honest. Not only is Josh honest about what was charged and needed, but he is also exceptional at his job. He went over and beyond his workload to help us out. I highly recommend Black Diamond and especially Josh.

I hired Black Diamond to do a repair job on a floor drain that was backflowing into the basement. Prior to the technician arriving, I cleaned up all of the water and debris that had already flowed into the basement, shut off the water, and made sure that everyone in the house knew not to flush any toilets. I had to leave to go out of town that morning, so my sister in law stayed at my house to let the technician in.
The tech proceeded to clean out the sewer, and then texted me a picture of the inside of the pipe. Looked like any other pipe to me, but he told me that the picture showed that I needed $ 5,000 worth of work done, and that if I didn’t then the drain would be flowing back into the house within a matter of hours. My sister in law then told me that he wouldn’t leave her alone trying to tell her that she needed to tell me that I needed to get the work done as well. He told me that something in the pipe (that I couldn’t see) was causing toilet paper to get caught and plug the drain. He said that the problem had been around for a long time because it had washed away a lot of dirt around the pipe, which was visible from the front of my house. I mentioned to him that we had never had the issue before, and that I was thinking that the reason might have been that we had a large party the night before, and there were roughly 25 kids under 7 years old running around the house, most likely using the bathroom and probably using a huge amount of toilet paper, and that might have helped in causing the problem. He quickly brushed off that suggestion and again told me that I needed to spend $ 5,000. Since I was skeptical, I told him that I would wait and see and shop around for pricing elsewhere (which, by the way, was SUBSTANTIALLY less for the same work).
Apparently he didn’t like being told no, because when I got off the plane that afternoon, I had a call from my wife telling me that the tech had left everything that he had pulled out of the floor drain just sitting on the floor. She had spent the afternoon cleaning up piles of human waste off of the floor. I called the office to tell them what had happened, and they told me that I would be receiving a call back from the supervisor that night. I never received a call back. They emailed me the next day asking me to review their service, and I gave an honest review. I was quickly contacted regarding my review, and I told them that, on top of everything that was left at the house, I never got the call back that I was expecting. The person I was speaking with looked up the account and said that she didn’t even have a record that I had ever called the night before, and that no one had ever asked the supervisor to call me back. Whoever I spoke to had just blown off my call. When I finally did get a VERY rude call back from the supervisor, I was told that everything was there when they arrived (even though, like I mentioned, I had personally cleaned everything, turned off the water, and the only person at the house did not flush the toilet). I was told that they had shown it all to my sister in law (I asked her about it, and no one had shown her anything), and that they were not responsible. That was it. No apology, no discount, nothing. Just them saying that they found it that way, so they weren’t gonna clean anything up.
On top of all of that, it’s been more than a week since the tech told me that if I didn’t spend $ 5,000 that I would have water coming in again within a few hours, and the basement has been bone dry, even with 7 people living in the house, showering, bathing, and flushing like normal. It looks an awful lot like Black Diamond tried to prey on my situation. I wasn’t home to check things out for myself, so they tried to scare me into spending thousands of unnecessary dollars with them.
UPDATE– It’s been a month, and the floor drain is still bone dry. Now that the weather is getting nicer I went to go do some cleanup in my yard, and I found that the plumber had used some spray paint outside to mark the location of the drain pipe in the yard. Except that he also decided to spray paint the side of my house and my landscaping pavers. So I have a more permanent reminder in the form of pretty much a bunch of graffiti on my house that Black Diamond is a really bad company.

Black Diamond was on time, professional, friendly and completed the electrical work well. They are a bit on the pricey side, but I trust them to get the job done right and without any issues. I will use them again.

Black Diamond has merged with Axberg Heating.
I called them because our regular plumber was no longer available.
Well, Mike Puga came out and gave us an estimate at no charge-​we decided to take his advice and a couple of days later he fixed our problem. Our hot water was old & leaking!
Resonably priced, very courteous company. Mike made sure to wear those shoe covers and he cleaned up after he was done. I had probably spoke to a couple of different receptionists during this process and found them to be to pleasant.
Keep up the good work Black Diamond/​Axberg! It’s difficult to have a trusting relationship with a service you need! We’ve had our share as homeowners of 15 years.

Great customer service! Rick did a great job keeping us informed thru out the entire process.

Tony B was awesome! He provided great service, very professional and polite while working on my electric baseboard heaters replacing the thermostat and light switches that I couldn’t figure out. Will definitely call them again.

we had to have pipes replaced in our very old home. front lawn and basement ended up having to be torn up. everyone was very nice, explained everything clearly and the work was done in just one day. they did a great job.

I won’t give this company 4 stars due to price, yes can be pricey, but I get complete confidence that my service is done correctly. In addition they come to service calls very quickly, on time, with courteous representatives. I have used this company mostly for plumbing and electric work. Will continue to call them when needed.

I’ve had Black Diamond perform plumbing, HVAC and electrical work on my home over the past 5 years. Each time the service was excellent, they were always on time and they thoroughly cleaned up afterwords. When dealing with Black Diamond I know I can trust them, I know they’ll do a great job and I know they’re prices are competitive. I feel at ease knowing that when I need home mechanical work done, I can just call Black Diamond and leave it to them.

Luis came out tonight on very short notice. He was very pleasant and wore booties. Not only did he fix the issue he explained and showed how the last person who installed the hot water heater did some illegal things. He fixed everything quickly and before our appointed time which was awesome! I can’t say enough good things about Luis and the help he provided!

We had a great experience AGAIN with Black Diamond. We had a number of smaller electrical items we needed to take care of. Doug R. came out with Jake S. this morning. They were right on time, and were the consummate professionals. Doug R. was the senior electrician and worked hard to ensure root causes of issues were understood, explained them to me in plain English — nothing I couldn’t understand, in some cases what needed to be done was clear, but in other cases Doug gave me options. In addition, he would also make recommendations on what he would do and why. These guys were great — easy to communicate with, social but not overwhelming, quick/​efficient, thorough, cautious, and professional. I couldn’t have asked for anything better. Thanks so much B.D. — great job with great people!

I called black diamond to check my a/​c in the spring. The serviceman showed up with a the sales guy? First thing he did was started to try and sell me new a/​c and heater? I insisted they try to recharge the a/​c condenser and the sales guy said that would not work and they could be back with a new system, etc., etc. I told them I would pay for their service call and leave or recharge it & leave. Have to believe something is up when the sales guy shows up with the service guy. I would not recommend black diamond to anyone.

We are SOOOO happy we heard their commercial on the radio when we were in need of a plumbing fix in our home. These guys are extremely knowledgeable, professional, and have impeccable customer service. We had called a few plumbing companies prior for quotes to diagnose our problem, paying $ for them to come out and tell us the wrong solution. Thank goodness we didn’t go with the others, they were ready to tear down walls and put in vents when that wasn’t needed nor would it have addressed the issue!!!
Mike at Black Diamond drove a long way to get to our home, didn’t charge a fee for the diagnosis, and fixed the problem within an hour! He also took detailed photos for us to see exactly what he did. The job was only a couple hundred dollars, much cheaper than what another plumbing company was going to charge us to do the WRONG thing. We would’ve been out over a $ 1,000 and stuck with the problem still if we hadn’t called Black Diamond.
It’s very hard these days to find honest companies with great customer service. We still talk about how unbelievable the service was and feel so lucky that we found them. We are now customers for life!
Thanks to Mike Puga for your gold standard work!!!

Was able to get two different problems fixed on the same day thanks to the communication between the HVAC and the Plumbing side of the business! Good experience overall!

We love Rick at Black Diamond. He is always willing to make time for us, even though some of our requests are last minute. His work is always completed in a timely and clean manner and the price is very fair. Thanks for making at least one part of our kitchen remodel easy!

Entire HVAC replacement needed to happen last year. First two quotes had me at over $ 11k. these guys came in at $ 6K with better, higher efficiency units. They come out and replace filters. Clean whatever. Adjust whatever. Who knows what they come and do.
Here is what I know… My bills are 30% cheaper with the new equipment. I don’t have to think about it ever. I never once thought I was getting «taken» or having my arm «bent» on prices and fees. Seriously, I think the guy who gave the 1 star below is full of it. Jackie who responded below to Mr. Unsatisfied, also spoke with me. She took the time to go through all my questions and explained stuff in terms that made sense.
I wish other service companies were like these guys. Terry and Rick are great folks! Don’t be afraid to call them.

We had an issue with our electric box and knew it needed attention. Black diamond came out and immediately figured out the problem and worked to solve it that night-​which meant staying late into the night to finish the work.
They also came back a few days later to finish wiring lights that had shorted/​not working.

Picture this; Sunday afternoon, in the winter, and half the power in out house went out. We checked the fuse box and everything looked correct (no tripped fuses or whatever they are called or do).
Hubby called Black Diamond at 330. At 335, he received a return call. At 400, Andy showed up. We live in an old house (50+ years old). Andy checked all the outlets on the dark side of the house. They were putting power out but none were getting power (*shrug*). He started to investigate and figured out exactly where the problem was. He had to saw a hole in the ceiling of the home office but he found the culprit of the outage and fixed it.
We were impressed by the price (it was an emergency on a Sunday evening) and by Andy. He did a great job and never complained about the house being messy. :)
Thank you Andy and Black Diamond, you saved the day!

So about a week of not using our shower (waiting for contractors to put acrylic overlay) we notice that the second re-​do caulk job is lifting off on one side. I got curious & gently rolled my finger on it. Sure enough the overly thick, sloppy caulk job started to roll off. Needless to say, I was aggravated. I was getting sick of calling this place.
I called, asked for Serge (see past update) & he said he would send out a supervisor this time. The following morning Jason came out, and scraped off the old, cleaned the area (about time) & re caulked. It looked sooo much better, like night & day! Lets hope third times the charm. He said let it set for the day, and not touch it because they would know. I almost laughed, and told him that the second re-​caulk job sat for five days, and that instead of blaming us for crappy work, maybe he should retrain his guys. What does he think we LIKE having them come out? Get real!
The only reason I didn’t take away another star was because the work did look better (even though Jason was kinda condescending) and Serge followed through & sent us that $ 100.00 check (see past update). I will post some photos.

I can’t tell you how great these guys were! Friendly, professional and very clean.
I have an older home. We bought a dishwasher and garbage disposal from a big box company. The installers came and put the appliances in and they didn’t work. They told me to call an electrician. So I dialed the closest company to me.
Black Diamond to the rescue! The electrician fixed the outlet in a short amount of time. While he was here I asked about our hot water heater which was days away from complete failure. He said it would be no problem. (The big box guys refused to touch it because the vent system has asbestos in the concrete.)
I was approved for credit within 15 minutes. And voila! Water heater installed! Did I mention this happened in ONE afternoon — start to finish. And the cost of the water heater was $ 50 less than big box retailer.

The epitome of arm-​twisting, fear mongering, con artists.
I asked for a quote for a generator and their «sales consultant» came over and, after checking our house, started telling us about a «dangerous condition» in our circuit breaker box that needed immediate attention.
At first, we were alarmed and agreed to have the proposed work done. Later, after cooler heads prevailed, I made some phone calls. I called two electrical contractors, my bro-​in-​law (an HVAC contractor), and even ComEd. Everyone said that the «dangerous condition» described to us was, at best, grossly exaggerated — i.e., a nice way of saying that the Black Diamond guy was full of sh*t.
I called the next day and cancelled.