Auto Villa

Horrid!!! How this place has a 2 star rating is beyond me. It is the most unethical business I’ve encountered literally in my life. The ONE guy singing their praises is either related, off his rocker completely, or has been paid off. Listen to the majority on this one folks. Just because you have enough extraneous time to be a power Unilocaler doesn’t make your opinion worth more than the majority. I take this to mean people who normally don’t complain took time to setup a Unilocal account JUST to help others avoid their same mistakes. Sounds like someone bought a high horse from this place, not a car.
They lie about loan approvals to hit their monthly sales quota then say the loan was declined the next month. They ripped over $ 1200 out of our family’s pocket with this very scam. They are uneducated and belligerently rude.
Scott, «the manager», said that — and I quote — «you have a bad job». How. Dare. He. This is a ridiculous, uncalled for low blow. The job is a certified chemical applicator so we are laid off in the winter. Millions of blue collar workers get laid off in the winter… we all have bad jobs in their eyes. Nothing but vile statements from cowardly men who fabricate documents and conduct unethical business practices.
They reviewed check stubs, took a trade in, and $ 2000 cash and sold me the car. A month later they called saying to return the car immediately because the loan wasn’t approved. What the $@!#? They said they would not refund money or return the trade in. After being verbally degraded they agreed to pay some money back and give back the trade in. Costing me $ 1200 loss for doing business with them. They have yet to deliver my title and plates for my old car. It’s been 2 months.
The car was a total lemon. Lots of ripped interior and a hack job paint job that I did not noticed until leaving the lot. Also way overpriced. They told me I could refinance in 6 months but when I called the bank they said that was a lie. I wish I could’ve returned the car after a week. I was relieved they wanted the car back but not that they wouldn’t provide a refund since they chose to breach the contract. This was a costly mistake.
They have 5 claims with the BBB that have not been responded to, one of which is mine. This is a shady place that conducts a bad business selling total POS cars. You’re taking a heck of a risk when you step on their lot.

First time I was there the sales person did not listen to me at all. Even after I said I was not going to buy that day, he kept asking the good ol’ question: What can I do to get you to buy today?
2^nd time I was there, the manager was trying to find his salesperson and was just unprofessional. Nice, but unprofessional. The salesperson was really nice and seemed honest. (What can you do, but try to be positive when buying a used car?)
I had already been to several dealers and because of my current financial situation I knew it would be very hard, if not impossible to buy a 2^nd car. (I already had a note on my existing car) Anyway, they really did seem to get the job done, even worked with me on my down payment. The car seemed okay at first. I chose it because of the brand, and the cleanliness of the car. I drove it to work the first few days and a co-​worker noticed that I had a «bubble/​bulge» in one of the tires, which is dangerous. I mentioned it to the manager at Auto Villa, but nothing was offered. The passenger side view mirror also needed the «cap» part that matches the finish of the car, which the manager PROMISED he would fix.
Anyway, I figured okay no huge deal, I will get the tire fixed. When I went to get the tire fixed, the place I took it to, told me I had a tire rod problem. To the tune of about $ 600.00. I called Auto Villa and the first thing they said was, «Oh you should have brought that to me/​my mechanic. That place you went to, is just trying to sell you something.» Um… okay. Well I decided to get it fixed at MY place.
I was also supposed to have an extended warranty. I have asked about the mirror part 3 times and have been told, «It’s been ordered… It’ll be in on such and such date…» and still never got it fixed. I do not have any paperwork on the supposed warranty, even though when I asked at least twice about it, I was told I had it in my paperwork already.
So basically I would say, they seem to be a… get the deal bought, and then get the customer outta here… type of place. They were very nice to me until I signed the papers, and actually were still nice after that, but just reluctant to do anything or follow-​up with what they said they were going to do. I have not decided if I am going to keep bugging them about some of the items. I don’t have time to chase things, promised or not.
For me, I was in a situation where I had to take what I could get. I did not have the luxury of a lot of options. So, that’s how I look at it.

These people are scam artists! Stay far away! They will tell you anything to have you sign the paperwork. They told us they will repair the exhaust never did and denied they ever said that. They also said the bank will be willing to refinance after 6 months of making payments on time. Well guess what?! They don’t. I truly hope the go out of business! They take advantage of people!

AVOID THIS PLACE!!! They are con artists. They lie to get you to sign contracts. They run credit without proper authorizations. When I tried to talk to them I was sworn at. Horrible horrible deceitful company. When you see this place DO NOT STOP!!! Keep driving!!! They don’t deserve one star they deserve –10 if it were possible

Do not buy from auto villa. They buy there cars from junk yards or auto auctions. The towing guy who works for auto villa told me. my gf got a Mazda and few hours later it broke down. the next day we got it towed and got a new car which was very nice of them to exchange the car for us. They said the Mazda was a 30 dollar fix but when I look it had leaks from the oil pan and who else knows. When we got the Chevy which is our current car. they gave us a new battery. said nothing was wrong except it had 160,000 miles on it. now we are paying the price. They charge way to much for THRE CARS. trust me!. if u want a car from a junk yard, sure go there. If you want a real car, I really suggest you go somewhere else !

Just purchased a 3^rd car from this location. My daughter was in a car accident and we needed a replacement car quick. Steve got us into a 2004 Jetta at the right price!
The car needed a new battery but it’s a used car that is in great condition.
Purchased from new location in grayslake on route 120 where the old Rockenbach outlet was.

Great deal on my jeep wrangler. Great rate and term on my financing. Over all 100% satisfied. Will be back for my next car for sure.

AVOID AT ALL COSTS! I bought a used Ford Excursion from this dealership and they informed me about some minor issues with the vehicle that we agreed to fix if the price was lowered. We fixed them, and we discovered later that the vehicle had a major glaring safety issue — the ball joints were rusted well beyond what is safe. The vehicle pulled to the left because of this and they said it was «just an alignment issue» — not so. This is a $ 1000 – 2500 fix.
Anyone could have seen that easily if the vehicle was elevated and examined by their mechanics — which is obviously was, because they spray painted over the rust in the wheel wells right next to it. Therefore their mechanics are really stupid, or their salesmen are operating deceptively.
When I informed them about this, the owner refused to do anything about it to make this situation better. This place is to be avoided AT ALL COSTS! You are taking a major risk if you shop here, and if you are daring enough to do so, you better get a pre-​purchase inspection or you could get screwed — HARD — because of their deception (or outright stupidity).