Wells Fargo Bank

If there was a 0 star option, that’s what they’d receive. Our experience there, from start to finish, was awful. WORST experience. I wouldn’t send anyone to Wells Fargo Bank off hwy 20. Firstly, when we walk in we’re greeted by someone who wasn’t dressed professionally, open toe sandals and wrinkly pants. We soon find out (sadly) that this lady, Yvonne was the personal banker we had an appointment with. My husband & I wanted to leave already. We get into her office, we are asking for a personal loan. We have good credit, employment information, etc. We had several documents with us we prepared to show them for proof of income, residency and so on. When Yvonne asked about employment, we tried to explain we had just moved (from out of state) so its same company but looks like two different jobs, her response was «oh it doesn’t matter, we’ll just put you’ve been there 3years.» which was completely inaccurate. When asked my monthly income, she said «actually it doesn’t matter, we’ll just put this…» We were told (before hand) the process would take an hour or longer, we were barely in there a total of 20 minutes. When we mentioned that we had brought paper work so it would be accurate, Yvonne stated «oh I don’t fill it out unless its in bold. its not important. I want to get through this.» We just kept getting brushed off. Every time we’d ask why a box wasn’t being filled out, or if she needed information, «oh it doesn’t matter. I just put whatever. we have to hurry this up.» Excuse me? Yvonne shouldn’t work in a bank, let alone handle such personal, financial inquiries from guests. We bank with WF and after that, have opened an account elsewhere. Yvonne has no skill to be in the position she is. AWFUL & CARELESS.