PetSmart

Ive had good experiences at this location. Most recently, I needed to schedule an appointment for annual shots for my dog. I was able to get a next day appointment. The staff was very personable. However, I have noticed that the price of the dog food I use continues to increase. *scratches head*

I haven’t had any problems with this location. They tend to be really crowded on the weekends though. Great Doctors and Charles is always super helpful!

I’d like to know how much the chick below («LORI W.») was paid for the bullsh*t comment she put on here because it a huge lie! nice area? are you blind or just plain ignorant!!! this petsmart is horrible! this used to be a decent store, now it’s gone down to crap just like everything else in the area. went there just a few nights ago and i was besides myself. entire store was disorganized, poorly stocked, out of everything i went out of my way to go there for, I think I saw 2 employees the entire hour I walked through this hole— i intentionally asked the young school girl in the fish dept a few basic questions about some common fish that were elementary and she was clueless! no variety of fish at all, it was pathetic! she knew nothing about any of them or about aquariums in general. i just don’t get it. Petsmart has always put more importance & pressure on their employees ability to sell sell sell— doesnt matter if they dont know their assh*le from a hole in the ground! they could care less! stay away from this dump… i can see them going out of business in the near future without a doubt!

Nice staff. I always find what i need from this store. I have a pet rat i got here. He’s three years old and still going. He’s the sweetest lil guy ever. I have a perks card which helps save me money. Good selection of toys and cages. They also helped me when i needed to return a carrier.

This is a nice Petsmart. The groomers are excellent. We take our pomeranian here and they really do a great job here.
Shelves are always fully stocked.
Great area.
Would highly recommend the grooming and all ypur pet needs in this establishment.
Highly recommended if you have a pet.
The staff is very knowledgable on their pet foods.

If I need to make a quick stop to pick something up from home, this is my preferred location.
We recently found two abandoned kittens and PetSmart has been a lifesaver with their selection of wet and dry food (kittens have had various problems) at affordable prices. Pet beds, scratching posts, and furniture range from fair to (mostly) overpriced ($ 45 for a normal litterbox), but that isn’t specific to this location.
Staff is friendly and helpful.

Your store manager, Darrett, in McDonough, store #1074, needs a bit more training in customer service.
I purchased a Drinkwell fountain ($ 79.99) that hit my statement on 4/​24, and when I went to return it because the motor was broken, was told I needed a receipt. I used my credit card and my perkscard. It doesn’t matter!!!
Apparently, this store doesn’t have the technology to use either after you’ve made a purchase. I was basically «told» too bad and did I read the BACK of the receipt where they wouldn’t take a product back unless I had the receipt??? NO, I didn’t keep the receipt because at 99%of the places I shop, they can look up my transactions with the credit card or my membership card!!!
Thank goodness for their customer service line, who gladly listened and then offered a solution. YES, someone at corporate was able to help by submitting a receipt request to accounting. Amazing!!! Obviously, the store manager and the employees need to be made aware that this function is available at the corporate level if it isn’t at the store level. AND, if you expect folks to read the back of the receipt, then make them aware of your policy before they walk out, as I had NO clue I couldn’t return an item 6 weeks after I purchased it because it doesn’t work!!! Really?!?

The employees are very friendly. But that’s the only thing I liked about this place. I am mostly referring to their grooming services (the rest of the store is what you would expect). I had made an appointment for Bailey, my cocker spaniel, to be bathed and groomed on a Saturday. We told them in advance that he does not particularly like to have his ears or feet touched and that he would probably need to be muzzled, was that OK? Yes, they said, not a problem («we’ll make a note»). I thought that they must have dealt with such issues (very common among spaniels) in the past and would know how to handle them.
Anyway, we get there and the place is packed (OK, not their fault; probably mine for making a weekend appointment). They take in Bailey and tell us it will be about 4 hours. Whaaaaaat? Four hours? But we had an appointment! Bailey is a rescue dog we recently adopted. He was abandoned by his previous owner at Petco where he had been dropped off for grooming. So my heart sunk when they told me it would take that long. I didn’t want to traumatize him all over again. Very reluctantly and only because a hair trim would help with his allergy issues I said OK, fine. About 2 hours later they called to say that they could not groom him because he bit when the groomer tried to trim his toe nails. So pretty much, it took them two hours to bathe him (poor thing he was there waiting in a kennel for most of the time while other dogs were barking around him) and although we had told them he needed to be muzzled and all that, they ignored us. Yeah, I don’ t think we’ll be back.
Conclusion: Petsmart= Walmart for pets. It shouldn’t have taken me that long to figure this out, now, should it have?

Rhonda is the best she agreed to groom my sisters 110 pound Rotti that hasnt been brushed in forever!!! He goes into tomorrow will keep fellow Unilocalers in the loop…