Sniezek David Dr

First — Thank you, Dr. Sniezek for reading my comments. It shows that you care and want a good relationship with your patients.
Normally, when I read comments like the ones I’m about to write, I wonder why a person waited so long to say something, if the person is bitter, or if they had a problem paying for services, or why they’d share their business with the world.
I’ll share that I’m a little bitter about the unreasonable amount of time that I spent trying to figure out this bill and getting an accurate pay-​off amount (which I never got). 2 years. That’s how long I spent. But I’m not bitter with the doctor. He’s a nice guy, and he’s good at providing care. He even tried to be helpful with his billing department, but I think he trusts them. I’m not sure if he should. At least, that’s my take on the whole thing. I could be wrong.
My credit is exemplary, and I like to keep it that way. We got lots of threatening letters, AFTER we’d paid the bill in full, telling us that we still owed bits of money (in some cases, BIG bits of money). I called and asked why, and how that could be, since I’d only seen Dr. Sniezek a handful of times, and I hadn’t seen him since 2006, but I got vague answers.
My reasons for writing a review this late after the fact are 1) Unilocal is just now relevant, 2) I am currently seeking an East/​West doctor, but I’m gunshy after this experience. Working without an insurance company to help advocate on my behalf, and ensure accurate billing, did not go well, 3) I hope I can help others. I felt alone — like I didn’t have any way to get help, and the person in billing who kept talking to me made me feel bad — like I was in the wrong, even though I knew I wasn’t. (I work for an accounting firm!) In case anyone else is wondering if they’re the only one, I want you to know that you’re not. I just didn’t know what else to do, so I just continued paying what was asked, but I know that’s not the right answer. I just don’t know what is the right answer. Maybe if I speak up, someone else can point to this review and say, «HEY…wait just a minute.» Or, maybe the doctor will question his billing department, since I see that he reads the comments here (which I find admirable).
In response to Dr. Sniezek’s note, he probably doesn’t even know what went on, but I still have all of the letters between me and Lenin Lobaton (in the billing dept.) spanning 2006 – 2008. I was told that I’d «paid off one account, but still owed on another account», even though I only saw Dr. Sniezek a handful of times, and ended all services in 2006. Why would I have more than one account? I wasn’t a complex patient. I had no choice, but to continue to pay the bills that kept arriving. I kept getting threatening letters and I value my credit greatly, so we just kept paying them, despite the fact that we had no idea why I was continuing to pay in 2008 for services I’d ended in 2006 (and paid for in full). Each time I confirmed that the bill was paid in full, I’d receive another bill. My letters to Mr. Lobaton request a Letter of Zero Balance, which never arrived. Eventually, I had to go into the McLean office and insist that I would not leave until we’d settled and I had a letter in-​hand. That day, I believe we settled for something paltry like $ 25 (if memory serves). It was just ridiculous. Of course, I’d gone to see Dr. Sniezek for an issue that required East/​West philosophies, so to have stress over billing wasn’t helpful. I could afford to pay for the services. It was just a matter of being accurately and completely billed, and then left alone once I’d paid.
In summary, Dr. Sniezek is (again) probably unaware that this problem happened, but it did. I’m glad to see him reading the comments about his office. That is reassuring. It means that he cares, and that he doesn’t want a poor patient relationship. I believe that he has either already gotten to the bottom of the issue, or that he will do so.
My best advice to the doctor is to be sure that he’s satisfied with his billing department, and to patients, to be sure that you’re completely clear on what you plan to pay, what you have paid, and when your account is clear.
I’m raising my star rating by one, because Dr. Sniezek read the comment and seems to want to make it better. I hope he has, or will. I need a good East/​West doctor.