Bose

Bose = a consistent disappointment and they always deliver. Of the dozen Bose products I’ve bought I lost one and failed to return the other within 30 days, but I keep on trying. They deliver — disappointment. The most recent, a Soundscape portable for about $ 400 does not even turn on. I am a smart enough person that I should be able to turn it on. Support could not help me and I am unwilling to wait a week to get another from Fed Ex, which I am unwilling to do. I’ll drive up to Tysons Corner to return it and it will be the last Bose product I buy for any, repeat any price. Don’t even offer to to give me one. GARBAGE.

I brought in my Bose ear bud headphones after they broke in less than a dozen uses. Well, I hadn’t bought them from the store – I had purchased them from an online (only) electronics retailer, and it turned out they likely were well-​done counterfeits. Even though Bose wasn’t liable, they replaced them for new ones! Bravo Bose! They earned a lifelong customer and fan that day!

I have been very satisfied with every Bose purchase I’ve made. I own the 901 speakers and the noise canceling QC3 headphones, and I am very satisfied with both. I agree that their products are overpriced but they come with the benefits of excellent service. They are willing to deal with you even when your product is out of warranty. The store has a number of nice gift ideas for loved ones. The only downside to my 901s is that security gets called every time I turn them on– but I digress.

I’ll ring in the new year with… stories of Christmas…
Hrm…nothing says Merry Christmas like a $ 700 clock radio… or so Bose would have you believe!
Honestly, this product was well worth the money I paid. I was actually surprised (and no, they didn’t pay me to say this — I’ll dig into them for their service later) that the item was so loud and clear. I mean, honestly, you have something that’s about 1 cubic foot on your nightstand but it’s able to play music clearly to other bedrooms from where it’s at — despite the barriers of walls and other acoustical considerations.
Now the juicy stuff. Maybe it was the temp staff in service that day but their service sucked. I walked in and actually waited for about 10 minutes for someone to acknowledge me. Granted, the sales techs were all tied up with customers. However, if I’m not mistaken, standard etiquette would say that someone should say, «sir, my apologies but we’ll be with you in a moment», ESPECIALLY IF YOU WALK BY ME THREE TIMES. Did anyone do that? Nope. Two different associates, three different snubs. So finally I got pissed after playing with the item, walked up to the front, and asked the one question I had for them, «how big is the box?» at which point the rep pointed to the item he was selling on the counter.
Now was that really so hard?
I felt so great about their service that I deliberately walked out and called the national hotline to order the item. Yes, I was willing to deal with the phone guy more than the store guys. I didn’t want to give those inattentive creeps the store volume statistics undeserved.
Yes, I love Unilocal so much that I’m up at 6:00 AM writing reviews! And no… jet lag has nothing to do with it! :p