Deep Creek Marina Boat Rentals

Run from this place. I called to see if they were ok with pets on a boat, they said yes. When I got there, they told me there was a non-​refundable $ 50 charge! No mention of this on the brochures or websites. The girls at the counter had never heard of this before, but apparently it is the case with the new owners. There was also an upcharge for a crappy tube that they incorrectly hooked to the boat. Sucky all around.

Fraudulent business practices! These people FLAT OUT LIED TO US. We rented a jet ski, were told that it was $ 250 as a security deposit for any damages. Unfortunately, we had a small amount of damage but found out the hard way that the security deposit was not the total liability for damages. We have now been charged a $ 1,000 and had to deal with an difficult individual who flat out didn’t care and didn’t try to help or share any costs. I’m assuming that he will end up with twice the money after he submits this to his insurance as well. Zero sharing of costs or ownership of the vehicle itself by the owner.
Any «training» that was given prior to riding was flat out a joke (we were even told to «cheat» on the exam).
They also charged the security deposit when they shouldn’t have.
Bottom line — don’t go to Deep Creek Marina. Contracts don’t mean anything to them.

The Deep Creek area is beautiful; if you’re sitting at home planning a vacation, this is a gorgeous, secluded spot to get away from the turmoil of your everyday grind. The local people (excluding Deep Creek Marina) are friendly, helpful and exceptionally welcoming to families. Everyone wants to chat and no one is too busy to lend a hand.
One exception, however, is the Deep Creek Marina. This rental company only exists to steal from you and ruin your day…
To say the owner/​manager of Deep Creek Marina Boat Rentals is an ethical businessperson would be like staying the movie «Deliverance» amicably reflects rural culture. This business and the manager subsist only on the ability to make an ignorant tourist ‘squeal like a pig’
…or more simply put, be prepared to be screwed one way or another once you get out of the boat.
While you wait for an unskilled 16-​year-​old to hand you paperwork, be sure to read the big sign that lists probable damages you will be blamed for, regardless of whether you actually caused the damage or not. You’re not getting the $ 250 deposit back… and there’s a very heavy chance you’ll be threatened with a lawsuit upon returning the boat. You will ALSO have to refuel their boat at THEIR overpriced gas pump before docking. Don’t bother asking the dock boys for help with this… they will respond with a snide «that’s not my job, we don’t have to help you»
…Really? WTF?
If you are a glutton for punishment, by all means give DCM $ 250 of your vacation money for an overpriced ride in a nautical rust bucket. Be prepared for additional $ 500 charge in «damages», even if THEIR dock boy lists the parts as ALREADY DAMAGED. (Seriously, was ALREADY ON THE RENTAL AGREEMENT SHEET) When you add in the cost of fuel, your 2-​hour joyride will cost you somewhere on the order of $ 800.
I would like to encourage you to click the «9 other reviews that are not currently recommended tab». If Unilocal had made these visible, our Sunday would have been infinitely better. Please read them and factor them into your rental decision.
Good Luck and enjoy your vacation!

BEWARE. Would give zero stars if I could. Scam. Please know that you will be charged for damage to your boat, even if there is no damage We did sign the paper that the «prop» was new… we did not inspect it before we signed, and this is our problem. (a prop is an underwater part o the motor for non-​boaters). They said we dented it, and that the dent was so small it «could have been caused by water debris like from hitting a bottlecap underwater. You most likely did not even know you hit this bottlecap» said the manager. WHAT!!! that sounds like normal wear and tear to me, but they scammed us out of $ 300 because we had to replace it with a brand new one. My 60 yr old father, who has been driving boats for 30 years, and was the only driver the week we rented the boat said there was nothing wrong with our prop, and that a normal boater would keep this prop on their boat for 10+ years. Horrible customer service. I hate this place. I imagine that they make this $ 300 prop replacement off every single boat they rent. TAKE BEFORE PHOTOS especially of the underwater parts. DO NOT SIGN next to the word saying anything is «new» as this is where they get you.

My family and I went to Deep Creek Marina to rent a motor boat for an 8 hour day so we could waterski etc. Not frequently renting boats I’m no expert, but I will say that I thought it odd that our reservation didn’t go so far as to have the boat inspected, ready and waiting for us when we got there. It ran great and we had a wonderful day out on the lake, but it was a good forty-​five to an hour before we were untied from the dock. There seemed to be some rivalry between this and the neighboring rental place… a little unprofessional… All in all we had fun and this was the second time we’ve rented from them so I deem it A-​OK.

We rented two pontoon boats and tubes from them for a man’s weekend and were completely shocked with the disregard for any customer service. We had reservations for the boats and we did arrive a little later than when we had scheduled but when we got there it there were no boats ready and with the poor communication between staff; they put two speed boats in the water, we were delayed even more. The staff was more interested in hanging out; as Jennifer stated they are all young summer help. Our main delay on the dock was that we were never given a clipboard as stated by our help on the shore it was company policy to have a clipboard. No one ever gave nor mentioned to us to bring our clipboard to the dock and when we went back inside to get it the staff stated «We wondered when you were going to come back for those.»
The boats were nice and we enjoyed our time on the lake.
If it wasn’t for Bill’s not taking reservations we would have never tried this place being more expensive.
Save your time and money, go to Bill’s.
And… someone get these kids some walkie-​talkies!

This place is a joke! High school/​college kids working who have no idea what they are doing. We waiting in line for 1 hour only to find out ALL the boats they own were rented. When we asked about reservations for the next day, we were informed they don’t take reservations. We went back the following day at opening time to find a similar situation, yet the rules and regulations changed constantly, depending on who you talked to. Bottom line, avoid at all costs!