Toyota of Cleveland

Just moved to area so got my oil changed on my 2012 camry hybrid. They tried to charge me an extra $ 50 to do normal inspections that other dealers do for free with an oil change. I told them just to change the oil and I wouldn’t be back. I will drive back to Knoxville before I will pay it. Since then I have had Capital Toyota in Chattanooga change it and they do the inspection for free.

Had a horrible sales experience with these people from start to finish when we walked out. Go somewhere else.

I found these people to be deceptive and impolite. I called in the evening about a car I saw listed online. It met the exact configuration for which I was shopping. I let the representative know I was out of state. I received a quote on the price, and left my credit card information to place a deposit on the vehicle. The next day, I noticed that my card had not been charged, so I called again to check the status of my order. I received no call back. I called again. I was told by a second rep that the sales manager would not sell to a party out of state, «because he had been burned before by overseas dealers posing as customers.» I pointed out that he had my credit card information, and as an officer of a large public company, my identity could easily be verified online. I was told I would receive a call back. I did not. I called again, and asked to speak to the general manager. I was told, «I’d rather sell it to someone for whom we can provide the service…» When I pressed for a better explanation, I was told, «look, — a friend of the dealer is coming over this afternoon and may want the car.» They sold it out from under me — terrible experience. They lack basic honesty. I suppose I should be glad they are not my local dealership.

My wife and I bought a new 2013 Toyota Camry Hybrid with the help of Brad Doty, Holly Ivey and Jeff the finance man.
Holly is the internet sales associate.
While the process of buying a car can be stressful, I felt Brad, Ivey and Jeff did everything they could to give my wife and myself adequate information to make a good decision.
In other words they were all professional.
Holly provided a lot of the details concerning which cars were available and at what price. Brad, the sales associate, would follow up with a phone call to make sure we received the information.
Of course the devil is in the details.
It seems that most dealerships have a lot of added fees such as doc fees. Brad, Holly and Jeff did not try to hide these fees and the cost of the car was sent to me in an email so I could crunch the numbers. Just be aware that you have to add doc fees, tax and title, and 7.3% sales to any Tennessee car deal. The 7.3% is applied to the total (including doc fees, short for documentation fees). This is applied to the total after the trade in allowance.