Progressive Auto Insurance

Awful. Another drive ran a red light and hit my car, pretty cut and dry claim especially since the police report and witness statement showed I was not at fault. The initial conversation with progressive was great and they said this should be easy and I’m not at fault. Once they discovered that the other driver didn’t have car insurance everything changed and they started not returning my calls and saying they wanted to investigate the case further. I spoke with a supervisor and he said that I would need to pay the deductible or they would keep putting off my case. My car still is not fixed and they claim that they are still trying to decide who is at fault. Also, I have a perfect driving record and haven’t been in an accident in 7 years. What a joke.

Worst insurance company ever. Charging me for a month that i wasnt cover cause i reinstated my policy when it lapsed. Who the fuck charges customers for coverage they did not receive. That is like paying for a product that you didnt receive. Insurance? I think not more like robbery

Blamed me for everything saying that i started the accident. Proved with documentation and statement saying that i was not at fault for accident. Didn’t help me with anything, and my case was tossed around in between 5 DIFFERENT CLAIMS REPS! What company in their right mind would do that. My case was handle for a little over a month now and i’m at a lost of words on how my claim was handle. I’m done with this BS company and taking my other 2 cars out from their policy!!!
Jeremy Morgan, Erika Javier, Meritza — You guys are extremely unhelpful. Made senseless claims regarding my accident and antagonized me for asking questions! Get out of the customer service industry and learn to treat people nicer!

Quite simply, they are a terrible company. Hurry up and give them your money, then wait when you need customer service. There are so many insurance companies out there, just pick any other company and you will do better than these people.

we had progressive car insurance but decided to change to another company. Progressive is charging a cancellation fee which we were never aware of. This sounds like a pre-​payment penalty on a mortgage which is just about banned by the federal government now. We are trying to get the documentation that disclosed a cancellation fee. We did not receive a copy of the signed contract.

I keep reading similar frustrating experiences that Progressive customers have unfortunately encountered. I myself have been dealing with Claim Adjusters and representatives for a few weeks now after an elderly man hit my parked car and claimed that it was a hit and run. First of all, my car was parked in front of my home. My car has been un-​drivable since the summer and I was at work during the time of the accident. With all the information provided to investigate and prove that this is a fraudulent claim, my representatives have been unwilling to take the appropriate actions to clear this. They seem more willing to settle and pay out rather than advocate for me. Highly frustrated and disappointed in this company and in their obvious inexperienced representatives. I will eventually need to hire a lawyer… not good.

Very disappointed. Been a loyal customer over 10 years. Car totaled when I hit an elk. Progressive within two days determined car was totaled, which was five stars. However, the agreement states that they are to pay for a comparable vehicle — that means that they need to find another vehicle the same make, model, year, approximate mileage and condition to mine and pay me accordingly. There «comp» report does not match my model — how is that a comp??? And the «comps» are $ 2,000 less than comps for MY car. WTF??? When it matters — Progressive disappoints… It’s been less than a day since I wrote this and contacted a bunch of Progressive employees. My «comp» problem was escalated again and I just cashed a check for an amount equal to my correct comps. I would have rather they did the right thing from the start — but fixing it after a lot of complaining still got me to a fair result.

Progressive’s first six months rate was competitive. Our six month renewal policy came at a 16% increase. Nothing had change on our part so I called and asked about the large increase. They said they did an evaluation of where I live and decided to bump it up because cost of things went up, which is total BS. I then asked if they could talk my boss into giving me a 16% pay increase every 6 months and got no reply. Classic bait and switch company.

We have been clients of Progressive for well over a decade. Our rates have stayed far lower than our previous insurer, who kept raising them despite a clean record. We have used roadside assistance a few times and they have been consistently excellent.
Other insurers are sometimes ordered to refund customers due to excessive charges. Progressive to my knowledge, has never been the source of such controversy. We plan to stay with them for life. I noticed that the average rating for Progressive is only three stars. Perhaps competitors are planting bogus reviews. Perhaps customers are venting prematurely. In my experience, Progressive is as good as it gets. My car has been hit while parked a couple of times and they always were there with sound advice. Our monthly bill is about half of what we used to pay. Great service and low rates: Why go anywhere else?

I purchased the policy 2 months ago from a very professional gentleman over the phone that worked for progressive auto insurance, who was happy to answer all my questions. What he failed to tell me was, how anyone in my household who does not have insurance will be added to my policy automatically and I have no say in the matter. When I called after the charges were applied they said they will not take it off unless I prove they are no longer living in the same household or they are insured with someone else. What they are saying is not a New York State law nor has this ever been brought up to me by any other insurance company. This is an absurd way for them to bully people into paying more money once they sell you the lies of how great of a rate you’re getting. I would not recommend anyone to this insurance company!

A terribly malicious and incompetent company. It had the gall of raising my rates WITHIN the six-​month period after the contract was signed, under the guise of a «policy change». When I unfortunately had to make a claim, Progressive employee Amy Burgess and claim adjuster Kevin (can’t find last name) were horrendously incompetent and passively aggressive. When I called either one of them, they were ALWAYS unavailable. They barely communicated with me using vague emails and voice messages, and their demeanor made it evident that they could not care less about the customer. I dropped my coverage to liability-​only immediately after the claim. I would rather under-​insure than pay for their «services». Well done Progressive.

Progressives treatment of me, told me they don’t want me to do any Bess with them! Rude, and lairs! Sent me a quote and the cost was not on it! then when calling them back to start auto Ins. the cost change’s Now u see why the numbers weren’t in the Email! F U Flo

Excellent company! Hit a pot hole in Colorado. Cost was over $ 2,200. Very nice people. They followup and pay their claims. I just hope it doesn’t affect my insurance cost over time.

Progressive raised my rates. Switched to geico. Did save money. I Called progressive to dump them. They said don’t leave, we can give you a better rate. Should have given me the best rate in the first place. Almost 20 years with them.

These crooks quoted me $ 83 per month for boat insurance. My boat is only worth about $ 3000 and their quote would have paid the boat off in 2 years! I’m not sure why I chose Progressive for a quote but I will not do that again. My State farm agent ended up quoting me $ 16 monthly which is way more reasonable.

my car was hit by a Progressive insured vehicle. it was a minor damage to my rear bumper. I took it to get an estimate for the repair and after a few days later, the adjuster from Progressive called me and told me that there was no accident. What? NO ACCIDENT? Who were in my car? Three others and I. We were all in that accident. we weren’t like faking injury or anything. Just wanted the bumper to be fixed. How can the adjuster finalize the decision to be no accident? These adjusters are criminals!!! Yes! I said it! CRIMINALS! Thats how they keep the insurance cost low. Watch out people!

I have, rather *had* been a Progressive customer for many years. 6 Months ago my rates spiked 35%. I called. And called. And called. Always polite. Tyring to find out what caused the dramatic rate increase. After 35 years of a pristine driving record. Putting a massive 3000 miles total on my car. It is all there.
I know… stupid civilian me.
I am not blind. I had hoped for at least an educated explanation.
I know, stupid me.
See my rating for the opinion. If I could place a lower rating I would. It was not just facing disappointment, it was dealing with incompetance. Not one customer service agent, out of would say 5, could have passed their GED. Forget that… not one would engage, dial in, and go to bat. I know… corporate scripts to read from. I am not stupid. Which is why I called repeatedly looking for just an explanation.
Epic Fail. Somewhere along the line someone could have grabbed the brass ring and helped. Nawp.
So I went with my mortgage company which in the past has been absolutely stellar, coming to our need after a total house fire and being absolutely top shelf. I mention State Farm because I wish I had combined auto with home long before, having had a real person who will answer your needs matters, and we have had direct experience with State Farm and they were supreme… while Progressive, when I was just looking for simple answers to my question produced Epic Fail.
Cute commercials. Performance however… words removed because I am a gentleman.
Am bummed. For about a minute. Moving on. And have a story to tell.

Worst claims representative that i have ever encounter.
Automatically stated that the accident was my fault without hearing my full story and didn’t even asked for pictures after I stated that I had pictures which clearly show it was not my fault. I thought progressive would want to prove that it was not their driver’s fault and not pay a dime. But I guess not because at no point did they say we will investigate. I will change all of my insurance including my house insurance away from progressive and never use them again.
I also got a call back from that same agent who was very clearly annoyed that I called asking for a status about my claim and later told me that after talking to all of her supervisor that there is nothing she can do and that when she talked to the other insurance agent and said the other guy «Did not see me while he was driving down the road» doesn’t that mean he is at least partially at fault? Also she stated she talked to her supervisor but yet don’t know if her supervisor was there if i wanted to speak to her. What a lie. I’m planning on suing as the other driver was an elderly gentlemen who admit it was his fault and stated that he had a leg issue that cause him to respond slowly while driving. (Also told progressive this and they stated «I don’t care») exact word.

By far the worst customer service and worst integrity of any car insurance company I have experienced. My wife had a policy with them only to have it rescinded because they did not want to help her when a major accident happened to her vehicle. Not even a 30-​day warning. She was dropped without warning and even was somehow able to go back in time to remove coverage for her policy which «coincidentally» fell within the time frame of the accident. To add insult to injury they have no respect for military service. My brother-​in-​law who was involved in the accident and an active duty member was denied coverage by Progressive.
They will not look out for you and are only concerned with collecting money. Their claims representatives are rude and not available when you try to contact them. One Representative ignored our emails for a month and did not disclose any important information to us. When we challenged her on ignoring our emails she got defensive. Poor customer service and very poor handling of your claim. If you google progressive this is common practice for them. For those that are insured by Progressive beware. When a major incident comes up they will find a way to get out of helping you. By far the worst insurance company I have worked with.

Been a progressive customer for over 10 years, have multiple cars and drivers on the policy never had to file a claim always paid in full. Once in a while they try to up the premium but calling my agent and asking him to negotiate a better deal for me usually solves the problem. Overall I’m a happy customer /​or I should say, I was a happy customer.
On a side note: generally speaking I see no point of insuring a vehicle unless it is more than $ 5000. My average 6-​mount premium is about $ 1300 so do the math, in 10 years I paid close to $ 26K… If I sell all my cars I wont even get close to half of that amount…
Two months ago my wife got into an accident. luckily she is fine… totaled the car, which is also fine. Few days ago got a letter from progressive saying that we were dropped from the policy and will not be covered by them and look elsewhere for a new policy.
What kind of business model is this? what kind of company screws a loyal customer ?
thieves, scumbags…
all insurance companies are part of this corrupt system, I wish you all the worst.