JoAnn Fabrics

I’m generally a fan of JoAnns, but not this location. I really hate the parking lot; no one knows where they’re supposed to be driving, and it’s like playing Frogger trying to get from your car to the store.
My biggest three complaints: 1. The aisles are WAY TOO SMALL. You cannot fit two people with carts (going opposite directions, for example) in one aisle. If you go down an aisle and someone else comes in from the other direction, one of you has to back out. 2. The staff, while friendly, is not particularly knowledgeable. (There are exceptions to this.) I don’t expect each staff member to know everything about every craft, but someone working the cutting counter really should know what fabric types are available in the store and where they’re located. 3. The cutting counter. There’s not a clear place to line up out of the way, there’s not a clear indication you’re supposed to take a numbered tab (I always explain it someone when I’m there), and there’s almost always a long line with one person cutting.

This place is alright. The staff here are not the best at customer service. I had a question with finding a product, and the employee told me to search in a certain area of the store… without actually being specific or showing me where it was. I asked 2 different staff members and they both shrugged me off and weren’t very friendly. I spent 20 minutes scouring the aisles to eventually find what I needed. Thanks for not answering my question, guys.

I’m not the biggest fan of this location for a couple of reasons.
1. It’s too dang far from me! I like to shop for craft stuff. A lot. I’m a crazy craft lady. I need a new skein of yarn once a week. A bottle of glue once a month. Fabric whenever I think of it. It’s serious. But now that the old location by Target on Cedar is closed, my addiction has become so much harder to feed! Sigh.
2. The layout is a little weird. When I first came here, I was excited to see the fresh new store. I anticipated a great layout and max organization. Now I can’t find the sale racks. I zigzag endlessly. The yarns are in multiple aisles and not simply yarn aisles. The items are a bit scattered.
3. This could probably be lumped into #2, but I feel a whole different level of confusion here. The checkout «corral» is so. weird. It took me a couple of visits to understand where to go to begin corralling myself through the candy bars. And sometimes (most of the time) everyone in the corral is jammed up against each other and breathing on one another. Not my style, folks. Not my style at all. I hate personal space invasion. With a passion. One time, these two girls might as well have had their chins on my shoulders and spoke to each other around my face. It was the worst experience of my life. Right there in the JoAnn’s corral. I went home and crocheted curled in a corner for 2 days straight.
Anyways, this is my nearest JoAnn’s and though I have to plan my trip to make it completely worth it (hit HPB, Marshall’s and World Market too), I’m not mad enough about all of the minute details to stop coming here.