Kaanapali Beach Club

You can do so much better than this place. Slow greeting and slow service (although our server Ruben was helpful and apologetic). The air was still on a warm night and the ceiling fans were off.
The food is decent but the facility is tired and the men’s room was actually smelly and gross.
Go to Duke’s for much better food and superb service in a great environment.

Be careful when booking. Deluxe Ocean view does not mean you have a direct ocean view. Some rooms look at condo’s next door. Not what we call an ocean view. You have to go out on the small balcony to see the ocean. Requests for rooms are ignored.
Pool is nice, rooms okay need some maintenance.

Lovely place. Good location. The staff, every one, was exceptional. Called us by name, welcomed us each time they saw us. Lady Ann was wonderful front desk person. The seafood buffet was lacking though. The rooms were nice, had everything you wanted. Took a long time for hot water to heat the shower though.
Only negative, time share presentation. They say continually «yes means yes and no means no» we will not bother you if you say no. We said no and had 5, count em 5 «managers» to try to change our minds. That was irritating.
Other than that, wonderful. I would highly recommend. I will return.

Great place to stay. We stayed here the 2 times we have been to maui. The staff is extremely friendly, they have a lot of activities for everyone to do. Having the beach right there is a added bonus. I have nothing bad to say about the resort.

We will not be back.
My wife and I booked here using RCI Timeshare Exchange points we have accumulated through our ownership at Hilton Grand Vacations. We’ve been around and I feel like we have a pretty good perspective on beach resorts in the western hemisphere. This place has been polarizing so I’ll comment as follows:
The Good: The rooms are spacious and decorated appropriately for the times. We were very comfortable in the room. We experienced very little noise in the hallways. The bed was very nice. We slept well. Even though we were given a «mountain view» location, we had a very nice view of the ocean with a sizable, (if narrow) balcony. There was an endless supply of hot water and tons of pressure from the shower head! The fitness center was very nice and seemed very new. The valet parking has been excellent and we’ve been treated with expediency and kindness by all the valets with whom we interacted. The gift shop is well equipped and within one block is the Times grocery store, plus other retail.
The Ohana Bar and Grill had food that was considerably better than what we expected. The beach is beautiful as are the sunsets which can be seen from there. Contrary to prior comments, we did not find the beach or the ocean to be unsafe. The sea floor near the beach was rockier than I would have liked, but still very useable. The water temps were great. I very much enjoyed the time I spent at the beach and the ocean at KBC. The location was also great. We were 10 – 15 minutes from Kapalua, Laihana, Napili, etc.
The Bad: It’s been well documented in other comments that this is a time share facility and they will stay after you with phone calls, messages, promises of free gifts, etc., in hopes of getting you into a presentation. We found that simply saying, «no thanks,» and walking away served our agenda. However, this will not keep them from trying. The exterior appearance of the building (pink) is not only dated, but frankly, just ugly. The lobby, concourse, hallways, etc., are dreadful. It’s enough to make you sick if you look at it too long. The pool seemed to serve the masses well, but it was a little too overcrowded for my taste. Also, since there is no separate pool for adults, I was a bit hesitant to spend too much time in the pool. There were a lot of kids and I am afraid of the occasional «Code Yellow/​Code Brown,» problems that can arise where there are so many kids.
One of the first things we were told upon checkin was that all RCI guests get «mountain views» not «ocean views.» This is not how you should welcome guests, and if this is true, they should tell you this when you are booking the reservation, not just when you show up.
Our room definitely had a musty smell. It was not overwhelming but it would be better without it. The kitchen area of our room had some very small ants. They weren’t everywhere by any means, but they did get into some packaged foods we set on the counter and consequently, we had to throw those items out.
The reason we will not be back is because of a small number of employees we encountered during our time there. For the most part, the ladies at the front desk were snarky, rude and just not friendly. They seemed largely like they didn’t want to be doing what they were doing. They had an air about them that said, «we are doing you one helluva favor by being here!» They certainly did not make us feel like they were present to take care of us. My wife and I are both experienced in the service industry and we both said on several occasions, «boy, could I teach these people some things about how to take care of guests.»
The hostess at the Ohana Bar & Grill on several occasions was a slightly older woman who was curt, corrective, and demanding. The service at the restaurant was, by and large, substandard. The biggest drawback was the people we encountered at the «towel/​beach activity shack» by the pool. One day I was helped by a slightly older gentleman that was very kind and very helpful. Other than him however, we found the guys in there to be intolerable assholes. They were dishonest, unhelpful, immoral and surly. They want to sell you the most expensive option, the longest plan, etc. They don’t want you to know your options and they won’t give you helpful information, even if you ask them directly. I was told by one of them that I could not sit on the beach. I was told that sitting on the beach was forbidden at KBC and the only option I had was to rent a two person cabana for $ 40/​day or a four person chalet for $ 80 day. I could be near the beach, but not on the beach, he said. Fortunately, someone who was standing close by and heard this nonsense told me that I could rent two Tommy Bahama beach chairs from the same people for $ 20/​week. There’s not enough room here to share all the details but suffice to say these jerks are the main reason we will go elsewhere the next time we are in Maui.

Kannapali beach Club
Stayed here for 4 days in Maui. It was a great stay and I felt safe saying here. From the outside it is a pink coral color building and you can see each room has a balcony. There is a steep driveway up to the hotel and then a 2 level car garage. The car garage had plenty of space and we didn’t feel like it was crowded. No matter what time we returned back to the hotel there are plenty if parking spaces.
Environment — Felt like we were staying in a tropical island feel. Even though it is near x mas and they did have x mas trees up but I didn’t feel the x mas spirit on the island. Overall a majority of the hotel is outdoor so its not in a totally enclosed building with ac because there are breeze blowing from each direction.
Rooms — One bathroom, one bedroom, one living room.
The bathroom had one door and another door connecting to the bedroom. There is a enclosed area for the toilet including a door but with a blurred window from the standing shower. The standing shower is kind of small. Next to The shower is a bath tub with no jets. Inside the bathroom there are 2 sinks, which is great for multiple people. The closet inside the bathroom is shareable with the room with big sliding mirrors as the closet door.
Kitchen there are utensils, blender, plates, and bowls supplied which is convenient for dinner. There is no stove but they have a sizzling machine for you cook if need to. They also have bbq grills around the resort if you want to bbq for dinner. There is a sink in the kitchen as well. The most used is the fridge where we stored our drinks and poke for late night eats.
Room was spacious, it was accessible to the balcony. The bed was ok, I found that the living room sofa bed was more comfy than the bedroom bed. There is a tv inside the room and living room too. Inside the living room there is another set of glass door which is accessible to the same balcony to watch the ocean waves. It is windy on the balcony for your info, but feels really good too.
View — The view here was great. We have a private beach or lets say its right next to the resort. The beach had strong waves so it is not great for swimming. I do see some people do it, but it just looks to intense to swim in. In some occasions I did spot some humpback whales and it was awesome! Humpback whale is a popular animal to be seen in the ocean of Hawaii.
During the nighttime I like to sit in the basic gazebo which was free of charge, and you can lay there and watch the flying/​shooting stars which I witnessed 2 times in one night and it was awesome! I even just lay there and see nothing but pitch black but with the loud waves which was so relaxing and maybe a tiki torch light for minimal lighting.
Pool — Big Giant pool with 3 sides of 3 ft end. There is one end with 5 ft to 8ft. The pool was mainly empty on the nights, so I basically had the pool to myself or shared it with a group of 6 people max. They even have a Jacuzzi where it is small and maybe can fit 6 to 8 people in it. They have waterfalls near the pools and it makes it a relaxing stay. One of the waterfalls you can get inside and get a free massage from the waterfall. The wonderful thing about the waterfall is there is a extra strength or weaker strength for the massages and great for sore necks and shoulders. Oh and the pool is heated too so it’s a plus plus.
Thanks for reading and have a Unilocaltastic day! mahalo!

Let’s start by saying we will never be back.
Positive: Awesome pool with a slide; hotel restaurant has a decent happy hour; there is a mini golf course; the activity center is pretty cool for kids.
Negative: the hotel only has one restaurant; the ocean in front of the hotel is not safe (while we were there, the fire dept rescued two people from the water); there’s really nothing to do at the hotel so make sure you rent a car; we paid extra for a ocean view but we could only see a little bit of the ocean and when we asked about it the front desk told us «oh if you want a better view you have to pay more to upgrade to a Deluxe room» (apparently the money we paid for the ocean view only ensures you aren’t on the street side of the resort); the rooms don’t have ovens or stove tops (but you can get a hot plate from housekeeping… pain); the rooms are supposed to be cleaned midweek but they didn’t actually clean… instead they made the bed to look like they cleaned the sheets (my mascara was still on the pillow case) nor did they replenish the coffee; we rented a DVD in the giftshop and then they had to have housekeeping bring us a DVD player since there wasn’t one (there is a sign in the giftshop stating there is a blue ray in the living room and a DVD player in the bedroom) not the case for us.
Pretty disappointed overall. The hotel website makes it look way better than it actually is. If you’re on a timeshare like us, go somewhere else or spend the money to stay at a hotel.

Terrible! This property is a dump! They entice you to complete a 90 minute your, that is not 90 minutes. We arrived at 8am and finally exited at 10:40am. We were told that we needed to complete an «Exit Survey» that did not exist! Additionally, once you advise that you are not interested, their entire tone changes and it is extremely unpleasant! Don’t waste your time!!!

Hotel décor is dated. 1980’s Hawaiian wooden furniture, flamingo pink walls, and birds of paradise carpeting throughout the building. That being said the room has been updated and is very comfortable. The location of the room is crucial. Obviously facing the ocean is prime, facing the garden in the back is second. The other rooms views are a bit of a crap shoot.
Hotel staff repeatedly let us know that they cannot guarantee a room to meet the description as advertised. Then why advertise any particular room? Great question. No answer from the staff.
We had three rooms during our stay. The last was an ocean facing room and was spectacular. The original over looked the mini golf course. We included pictures as to not bias the review too much.
Fact is we could have spent $ 50 more and stayed at the Hyatt that was just built ($ 225 with resort fees versus $ 269 and no fees at Hyatt).

Love staying here. The rooms are awesome, especially the huge bathrooms with two separate sinks. It makes it nice for a girl to get dressed having all that space! It would prefer to have a full kitchen, opposed to just the fridge and microwave.
The new gym has a good amount of equipment, and pretty high tech.
The pool has a small water slide, and has a nice décor.
The staff is friendly, and I enjoyed eating at the breakfast buffet that view the ocean.
A quick drive to Whalers Village and Front Street for shopping, entertainment, and dining.

Great price for an awesome huge room with friendly service.
The food at Ohana Bar & Grill is great. We stayed at a different hotel this time (cuz hotel offered pkg deal couldn’t turn down) and it was worth the hour round trip walk there just to eat there.
The fried chicken wings with their sweet chili sauce is over the top best wings (get their ranch too it’s the bomb mixed with the chili sauce). Their Greek salad is really good.
Didn’t care for the pizza because of the crust and the ahi appetizer had no taste.
All the servers are great but we remember Tony from over a year ago and this time just as great so ask for his table if he’s there.

Love, love, love! I’m so in love. I will be making this a regular stop.
We usually stay at the Eldorado Outrigger, but this place is a resort! The pool is huge and beautiful, waterfalls, a big screen projector at night for the kids (two sided so you can watch in the pool or in a lounge chair), 13 breakfast (it’s 13 if you buy 3 or more, so just buy them all at once), gym, on he beach, fun deep bath for the kids (and mom or dad if you can relax), baby safe private balcony.
This pace is amazing!!!

I am here vacationing with my best friend who has a timeshare … The staff has been wonderful so far!!! They honestly all act like they LOVE their job!!! We are 2 days into our stay and I am very pleased … The only reason I didn’t give 5 stars is because compared to some of the other resorts I’ve been to, it doesn’t seem to have as much «to do» as far as restaurants and activities … However … We have a rental car so we can leave at any time to do whatever we want!

Several family members own timeshares (Disney, Marriott, Wyndham) and take turns booking vacations. Needless to say, we’ve been to many resorts all over the place. When someone bought Diamond with high hopes and expectations, we were all excited to try it out. KBC had the great offer for inexpensive bonus weeks so we jumped on it. Very sad to say that this resort did not meet our expectations at all.
First of, let me say that the staff have been nothing but friendly. Except for the Concierge desk lady being a little pushy about us getting our «welcome gift», we have no complaints on the service or friendliness of the staff.
Note: the welcome gift isn’t really a gift… It’s a tactic to get you to go to a presentation. They will offer «discounts» for tours and excursions and even a $ 100 GC for a restaurant of your choice. Don’t do it, unless you have nothing better to do and think your time, about 4 hours despite what they promise, is worth $ 100 and being pushed to buy.
Also, DO NOT book an excursion through the concierge without doing your own research. The tours they offered us at their special «discount» was still more expensive than booking the tours ourselves!
Anyway, back to the property…
It’s old and dated. That in itself isn’t so bad, because that can sometimes be charming… But little details count. It just doesn’t look very well maintained.
The beach isn’t great… Wear Aqua socks or your feet might get ripped to shreds.
The pool? Meh. Nothing great, but not horrible. It never got too full so you shouldn’t have trouble finding some lounge chairs.
The hot tub… Always had kids! When you’re trying to relax, you don’t want kids being loud and splashy in a hot tub. They should have an adults only hot tub.
I didn’t bother checking out the gym, and we never ate at the restaurant or bar so I can’t comment on those.
The rooms and bathrooms were big and very roomy. You can ask for a plug in hot plate and pot so that worked for us. The rooms smelled musty though, and my allergies went haywire the first couple of nights… Dusty curtains probably, but nothing allergy meds didn’t fix.
Location of the property was ok… Lots of grocery stores and little restaurants nearby. Didn’t feel like the islands, though, I felt like it was a mainland beach city when we went to the strip malls.
3 stars for friendly staff and big rooms, but the rest of the resort needs major work to give it a luxurious feel.

This resort served home for us from Ohio for 7 days. We stayed in a partial Oceanview room with 1 bedroom.
Start — check in was simple and the service staff was very friendly and accommodating. A+ service and rating here.
Cleanliness — the room was super clean and had everything we needed for our stay. Front desk delivered whatever extra amenities we needed right away. A+
Valet service — the team of valet guys was super friendly and extremely patient with all the traffic service. They always smiled and greeted us with a great Aloha. A+
Restaurant/​Bar — the food was good, wait staff was friendly and we enjoyed eating in the fresh sun with the ocean sound behind us. The prices were not horrible for the island but we’re a little higher than some. Paying for the convenience of eating at your resort. A side note buy your own meat and grill out on the gas grills at the beach area. They were mostly always available. There is a store within walking distance that has all your necessary items and they are reasonably priced. A rating here
Shopping — great shopping all over the island and at the resort.
Overall we highly recommend the resort and would gladly stay here any time without hesitation.

We went here to hear to hear a time share presentation and it was so bland and bare inside with stark pink walls, blue tile floors ! The room wen were showed for time share was spectacular but it was Pepto Bismal pink and Baren everywhere. Don’t get me started on diamond resorts intl time share ., read up on their reviews and run!!!

Overall, great staff.
Valet service was awesome. Entrance lobby had great vibes. Main pool is huge, heated and there is a rad water slide, great for kids! We didn’t have the beach view but we had an amazing view of the mountain side that had this massive rainbow everyday! Hopefully we’ll be fortunate enough to come back next year.

We stayed as a part of our vacation club. Was told this was one of the nicest places in Kaanapali. Would disagree. There are nicer more updated places here. This place is mostly suites and they have been updated and are quite nice. Cooking can only be done via microwave or electric skillet… no oven or cooktop.
Outside is dated and seemed to have been recently repainted but done poorly as there were large bubbles outside our room at the balcony. Poor choice of colors (pink) green tiles.
Staff is very friendly, most of the food is pretty good but pricey. Don’t waste your time on the pizza joint onsite, horrible Costco (Kirkland) pizza for $ 25! By far the worst experience we had for dining!
Oceanside pool is one of the nicer ones in the area. Oceanside massage is very good. Fitness center is small but new. You can do Oceanside workouts in the morning with their resident trainers… pretty good deal too.
Parking is pretty limited if you check in late, better valet!
One thing I did notice they have daily «time share» like offers. Always felt like someone was waiting to pounce on us. Didn’t happen but we didn’t make eye contact! :)
Overall a good experience, clean, friendly but again a hint dated!
I would go back if the price was right.

Great hotel mirage built on a Timeshare scam operation! If you do not own a business, have a CPA, an attorney, and need to travel for business, YOU DO NOT NEED OR WILL BENEFIT FROM A TIMESHARE! As a young military member with low income I declined this scam and even today as a successful business owner in San Francisco where I could buy one with cash there still is NO benefit for anyone but the hotel owners which are a few corporate board members or now shareholders. I feel obligated to educate the people that you should attack anyone who approaches you to have anything to do with timeshares as you should be instantly offended.
The despicable bloodsucking cockroach real estate brokers shockingly continue to unethically prey on victims unaware of timeshare practices! There are no real benefits or advantages, I go to
to help the victims who did buy a timeshare at least cover their annual HOA maintenance fee (for me it’s a business expense and tax deductible). The annual HOA fees simply funds the sales sharks to prey on new victims and not much to the facility.
The biggest threat to these demons are AirBnB and Über which I gladly pay for to help the people and economy. Both are business expenses and tax deductible for me BUT like me it’s a choice to divert money from these sick wackos and take the time to seek alternatives.
The tourism monopoly and bribery of politicians is sick and wrong and will only further ruin the Hawaiian islands value just like Las Vegas. Money talks so make a choice and divert it from these empty carcass a$$holes.
The people should sue the state for allowing the economic destruction of the corporations for a short run tax revenue gain.

I love this hotel. Stayed here with my family for 8 days. The staff is very accommodating.
The pool is average, but why not swim at the beach. It’s a few steps away.
The smoothies at their café is awesome.
Gym– small but will do the trick.
It’s walking distance from a grocery store and some restaurants. They have an amazing koi pond. They have feeding hours where you can participate in feeding the fishes.
The suites are nice. Your very own kitchen and living room which makes you feel right at home. If you don’t wanna eat out, feel free to cook. They also have washers and dryers if you wanna do the laundry.
Dowbstairs– they have an activities room where you can borrow board games, play ping pong, mini golf etc.
I will definitely come back here.