Kelly’s Dominican Hair Studio

I can’t review the actual work of this salon because I wasn’t seen (I walked out). However, I can and will review the service.
I arrived at the salon at 9:40 after I called the day before and was told the salon opened at 10am, I made an appointment. I went in and was NOT greeted in any capacity. I sat down and waited, thinking it shouldn’t be too long as there were only two heads in front of me. After waiting 35 mins, the owner finally confirms the service I was waiting for (a simple wash and set… no blow out) and told me it would be a few moments longer. Another 30 minutes later, I saw she was putting highlights in another customers hair. Anyone who knows anything about hair knows highlight applications take at the very minimum 45 mins for a full head. So I left, after waiting 1 hour and 20 mins.
1. You should update your clients, letting them know their anticipated wait time.
2. If someone is getting a simple service, perhaps you should verify that it’s ok to start the simple service before proceeding to start a more complicated service with another client (especially if you’re the only stylist in the salon).
3. You should definitely GREET and CONFIRM a service immediately when a customer enters your establishment.
4. If you are overwhelmed with clients, perhaps you should hire additional stylists to accommodate the needs of your customers.
My search of finding a NY style Dominican Hair salon will continue because $ 35-​$ 45 for a wash and set and horrendous customer service is NOT WORTH IT. I will NOT be back.

Well look what came to Matthews… FINALLY. A Dominican hair salon!!! Yay!!! I won’t tell you how I stumbled upon this place… ok, so what I was checking out the new Donut Shop but what a gem of a salon I found in this non-​assuming strip mall on Monroe Road! So, now I can grab a donut before getting my hair blown out by the best? Too good to be true!
I knew it was a matter of time before these salons started to pop up all over the place and it is finally happening. Travelling all the way to South Blvd was becoming quite taxing for me so therefore my hair suffered. Now, this place is closer and just as good as their competitors if not better. The owner is friendly, professional and passionate. You can tell she really knows her stuff. She offers everything a full service salon would offer and some great products for sale.
This salon is NO frills. You are not going to get pampered and you are not going because of the trendy lighting or funky chandelliers. You are going to get your hair in good shape — shiny, silky, and smoothe.
I’m excited to have Kelly’s in the neighborhood! Grab a donut and swing by – you will be glad you did! :)