Usual Dicks made a full lap around the store without making eye contact with a single employee. 4÷19÷15 — 7:15– 7:40. Dang they suck just like my last review of Dicks Gastonia. Same issues, just piss poor.
Chris R.
Classificação do local: 1 Cotswold, Charlotte, NC
Terrible Customer Service at this location. Can never find anyone to wait on us and when we finally do, they have no product knowledge what so ever. Sad.
Amanda L.
Classificação do local: 1 Monroe, NC
I was really excited to order a Kayak from them ordering it was fine. They didnt have the one I needed in stock so I had the store order it for me. They said that it would take two weeks to get there which was good bc summer is here. I called when they said it would be ready and they said it wasnt in. I called every week for several weeks asking if it was in. They kept telling me not on this truck call back. Finally when it had been a month I called again and they told me that when i ordered it was out of stock and they had to get it from a manufacturer which takes longer and it would be in next week. Now its summer and no Kayak. I think that the people in this store have no clue what they are talking about and they all seem like they really dont care. Still waiting for my Kayak after it comes in I will not be back into the store again.
Svetlana D.
Classificação do local: 5 Matthews, NC
I like this location, there’s always someone to help you and answer any questions. Besides I love to have this store close to home.
Adam R.
Classificação do local: 1 Charlotte, NC
This Dick’s used to have excellent customer service. I don’t know what changed, but they don’t any more. In fact, the people who work there are now kind of… Ok, well, perhaps that joke is a little TOO obvious. Seriously, though. I don’t care how much cool stuff you have or how awesome your sales are. If I ask you if you have a shoe in a certain size and you answer«probably not» and walk away without even looking at me, I won’t be buying anything from your store. Well, I suppose this is why they invented Zappos.
John H.
Classificação do local: 3 Charlotte, NC
I come here every once in a while to pick up some sports items. Mostly tennis balls and some fitness gear/clothing. This place is rather large and expansive, offering a lot of selections in shoes, brand names, gear for the popular sports… so get ready to walk around a bit if you are shopping around or looking for something specific. My last visit here wasn’t particularly great. It seemed like the store was undergoing a re-organization so there was a whole section that was in disarray and/or moving somewhere else. The staff that work here seem to be mostly high-school students… You get what you pay for I guess… they can be helpful at times, but sometimes they can be wrapped up in their own work-life dramas and interpersonal relationships. This is just by observation as I saw these two girl cashiers gossiping about one of the other employees or the managers while I waited in line for forever.
Chad E.
Classificação do local: 3 Charlotte, NC
I don’t often find my way to sporting goods stores. It’s probably because we have so much stuff already. So when I end up at Dick’s, it is because I’m looking for something specific. But this place is so large, I usually need help finding it. Sure, they have sections where you can narrow your search, but you’ll often need help really getting down to the nitty-gritty. That’s where it can be problematic. It’s like the old problem of having everything in the world — where would you put it? That’s the issue here. They have all sorts of stuff, and have(apparently) figured out where to put it. You just can’t find it. And often, you can’t find someone to help you find it. If you do, you’re typically okay.